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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Business response:
Dear guest, I am sorry you were disappointed with your recent stay with us. Please do inform our front desk staff for your concerns when you visit us again. Regards,
Clerk was dis-interested, the room was not ready ( had to move me to another room), spots on the hall wall needing painting, fawcet in the bath tub dripped.
Business response:
Dear guest, We’re sorry you were unhappy with the services from our staff, we’ll work hard to fix the issue you experienced. Thanks for letting us know.
No wifi connection and no free computer in lobby, all hotels have free hotel lobby computers currently! Also, the whole place was so full of fireman that there was no room to park and there was "beeping" from vehicles at all hours of the night. The breakfast was very disappointing. The room was roomy and clean, that is the only good thing about our visit. Just overall disappointing.
Business response:
Dear guest, I apologize for the inconvenience as the wifi connection was not that fast and performing as this is due to server maintenance. However, I hope the quality of service from our team will bring you back to our hotel on your next trip.
Keep looking We were given the key to someone else’s room luckily they were not in the room when we opened the door. Staff quickly gave us a different room. We asked for more towels and pillows. We were told they had no clean towels and we were given the pillows we asked for. The bed skirt was visually dirty. The one positive I can say is the continental breakfast was good.
Business response:
Dear guest, We’re sorry you were disappointed with your stay finding the clean under par. We’ll check on this and work hard to fix the issue you experienced. I apologize for the inconvenience.
Worst hotel experience Front desk check was unprofessional, he was giving me a hard time when I asked for a receipt to confirm that I checked out of the room. Room was dirty. The blanket was dirty. There was what looked like toothpaste smear on it. On the other bed the blank has holes and red stain marks. This made me doubt they even changed the bedding between guests.
Business response:
Dear guest, thank you for choosing our hotel for your accommodation needs in this area. We are sorry that you found our front desk staff unprofessional and that the room wasn't cleaned and prepared as it should. We will pass your feedback to our staff team manager in order to investigate and change for the future. We hope that you will stay with us again when you are visiting this area. Best Regards, Ray, Customer Care Manager
Disappointing Of all Super 8 that I have been, this one in Gilroy was my worst stay.no toiletries, no towels and on a Spring cold weather no blanket.Got 2 towels so far but never given us blanket.Stayed all night with their thin top sheet.
Business response:
Dear Guest, we are very sorry that you had a poor experience with your recent stay with us. We will make sure to speak to our staff regarding these issues to ensure that this will not happen again. Thank you for your feedback. Best Regards, Ray, Customer Care Manager
The rudest staff I have ever encountered. I travel for a living and I have never encountered such a rude staff. The only staff member that was was polite was the younger guy that worked the night shift. During the day an older woman worked and would literally follow me and my coworkers around and harass us. All because we had three to a room. Two beds, three people. Would not leave us alone. They didn’t even clean our room our entire stay.
Business response:
Dear guest, thank you for choosing our hotel for your accommodation needs in this area. We are sorry that you found our staff unprofessional. We will pass your feedback to our staff team manager in order to investigate and change for the future. We hope that you will stay with us again when you are visiting this area. Best Regards, Ray, Customer Care Manager
Super bad Nothing works and staff don’t help you. The shower was broken the tv didn’t work and towels horrible.
Business response:
Dear guest, Thank you for your review. We always appreciate hearing from our guests, including places of improvement. We are sorry we were not able to provide you with a better quality of service and for the dissatisfaction, you experienced with your room accommodation. Your feedback has been passed to our housekeeping and maintenance teams, for immediate redress. We hope you will give us a chance to redeem ourselves when you are next visiting the area. Best Regards, Ray, Customer Care Manager
Close to the outlets. Cons: Clean everything Location: walk to the outlets and have lunch and dinner at the close restaurant. Not Great at all it was really uncomfortable and it was not clean and it needs a lot off work everything was dirty they did not change the bed sheets or the blankets were really dirty that's why I changed the hotel the next day. I did not fly 300 miles and pay a lot to have this really bad experience. We only stayed one night and did not sleep well. The good thing Expedia helped me and they reimburse ... read more
Business response:
Dear guest, Thank you for your feedback. I'm very sorry to hear that your stay at the hotel wasn't an enjoyable one. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to San Diego and allow me the opportunity to showcase our newly renovated rooms. Best Regards, Ray, Customer Care Manager
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.