This profile has been claimed by the business owner or representative.
Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
Get directions
The lady that checked us in was so rude an she didn't even speak proper English. There was extra charges to the room that I didn't know about till I checked in an she rudely asked me if I wanted my room or I could just go somewhere else. I will never book a room there again an I won't be referring anyone there!!
Business response:
Thank you for choosing our hotel for your accommodation needs in this area. We are sorry that you found our front desk staff unprofessional. We will pass your feedback to our staff team manager in order to investigate and change for the future. We hope that you will stay with us again when you are visiting this area. Best Regards, Ray, Customer Care Manager
Staff and Motel Pros: Can't think of anything. Cons: Remodel the motel and hire new staff. Location: It is close to the freeway and there are several outlet stores and restaurants near by. We stayed for six days due to a family situation. We also reserved two rooms for other family members. A niece also reserved a room for her family. It's not a welcoming experience. The staff is unfriendly and rude. The night staff was very rude to my niece. There wasn't enough towels for everyone. They watch you like you are going to steal... read more
Business response:
Dear guest, please accept our truthful apologies for the difficulties you experienced during your stay. This is certainly not the normal high level of service we provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them. We have alerted our maintenance, housekeeping and staff teams to your comments, and immediate action is being taken. We value you... read more
not ckeanup my bed looks like new but actualy sheet not changed! many sand on it.
Business response:
Dear guest, Thank you for taking the time to share your comments. Please accept our most sincere apologies for the challenges you experienced with regards to cleanliness and bed condition. This is certainly not the normal high level of service we provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them. Your feedback will be passed to our Housekee... read more
OK hotel, but unprofessional lady staff Pros: Location Cons: A lot. Location: Gilroy shopping outlet. It is Super8 and we got Super8. The hotel is run by a family now. The check-in was so slow, with lady staff working so long with computer, no single greeting nor smile, my credit card was swept too many times and she can't get it worked (despite I already paid for the room on-line and there was no problem with my card when I went shopping). For location, if you are here for shopping, it is OK. Room is acceptable. Old blanket... read more
Business response:
Thank you for taking the time to review our property. Please accept our most sincere apologies for the challenges you experienced during your stay. This is certainly not the normal high level of service we provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them. We have alerted our front desk and housekeeping teams to your comments, and immediate... read more
Fair Noisy. Poor hot water supply. Will not use again
Business response:
Dear guest, thank you so much for your review. Please know that we will be looking into the hot water issue. We wish you'd let us know about this during your stay with us, we'd have provided a room of your liking to ensure you had a quieter and more comfortable stay with us. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Ray, Customer Care Manager
Good for short stay The bed was terrible and the shower head didn't work. It's good if your planning to stay for 1 to 2 days.
Business response:
We apologize that we were not able to meet your expectations with the bed and that you had some maintenance issue with the shower head. We will have it looked into by our maintenance team to ensure this will not happen again. We hope to welcome you again soon. Thank you for your feedback. Best Regards, Ray, Customer Care Manager
worst super 8 i have ever stayed in Pros: nothing Cons: housekeeping,front counter person needs to speak english better, proper maintenance i was very unhappy with the hotel for when i got there they had overbooked my room so i didnt get the room i reserved and the room i got was very small and not that clean, there was still milk in the fridge and the bathroom door wouldnt stay close and the latch for the lock had screws falling out, the front desk lady hardly spoke english to where i had a hard time understanding her., i w... read more
Business response:
Dear guest, thank you for your review. Your experience does not describe the type of hospitality that we want to provide for our guests at all. We apologize for the inconvenience you have experienced upon speaking to one of our staff. Please know that we will discuss your review with the relevant team members, to ensure that such incidents do not occur again. We appreciate you taking the moment and share your feedback. Once again, please accept our apologies. Best Regards, Ray, Customer Care Manager
Not recommended Pros: It was convenient to where we had to go, but if I knew there was a Best Western down the road and it was newer we would have stayed there. Cons: Just about everything. Location: It was close to hwy 101 The room was way to small for having 2 beds in it. There was mold on the bathtub plug. I was not happy with the way the front desk people acted. The hotel is in an area that was not safe and the Denny's next to the hotel was nasty. They let people park behind the hotel and party and those people were very... read more
Business response:
Thank you so much for sharing your experience with us. I am very sorry that we could not fulfill your expectations. Please accept my sincerest apologies. We are checking bathroom areas. We apologize if you were disturbed by the restaurants nearby. We wish you had let us know about this, we'd have gladly switched your rooms to ensure you had a pleasant stay overall. We hope you will give us another opportunity to restore your faith in our hospitality. Thanks again. Best Regards, Ray, Customer Care Manager
A safe place to spend the night Would not stay there again. They did have a Continental breakfast so that was good pillows were lousy not really much to recommended. A motel 6 across the street probably is a better place.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.