This profile has been claimed by the business owner or representative.
Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
Get directions
First off my tv didn’t work . So wasn’t able to watch tv, towels where old , very dirty looking and even had holes, sheets looked old and blankets very then and itchy . Staff was ok . One of them did try to fix my tv . He was very polite.
Person in front checking in was rude and not friendly at all made while experience bad
Owner of the hotel was very very suspicious of everyone in n out of the hotel more like she is the security n the breakfast was horrible
Worse hotel I've been at ever rooms are disgusting and shower doesn't work
Business response:
Dear Guest, I am very sorry to hear of the difficulties you experienced during your recent stay with us. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. Thank you for taking the time to share your experience and to bring this matter to our attention.
Business response:
Dear guest, We thank you for staying with us here at Super 8 by Wyndham Gilroy. It is sad however that we failed to meet your expectations. Nonetheless, I hope that we could have the opportunity of serving you better in soonest.
Business response:
Dear guest, We thank you for staying with us here at Super 8 by Wyndham Gilroy. It is sad however that we failed to meet your expectations. Nonetheless, I hope that we could have the opportunity of serving you better in soonest.
The very battered appearing (looked like it was pounded on from both sides, poor thing) room door was ajar when I got to it, although it did lock from inside. In the morning the shower did not work (did not transfer up from bathtub spout) so had to use ice bucket! When I asked for a comp or discount at checkout (after all, a shower and a bed are what we pay for, right?) I was told I should have called maintenance, and I could go back up right then and wait for them. No thanks! Not my fault your shower doesn't work! Wouldn't ... read more
Business response:
Hello Traveler , I am so sorry that there were problems with your stay particularly in the bathroom. I assure you that this is not a disregard rather an oversight on the part of our maintenance team. This matter will be called to the team's attention to ensure that we provide our guests nothing less than the quality of services we are held to provide. Thank you for staying at our hotel and for sharing your candid review.
Business response:
Dear guest, I regret that you were not pleased with your stay here at our hotel. I hope that we could have the opportunity to serve you better soon.
Business response:
Dear guest, I regret that you were disappointed with your recent experience with us here at Super 8 by Wyndham Gilroy. We are held to provide efficient, accommodating services to all of our valued guests and I regret that you experienced otherwise. Your feedback will be forwarded to our management for immediate attention and trust that this is addressed. I hope that we could have the chance to make up for the setback.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.