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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Fair Noisy. Poor hot water supply. Will not use again
Business response:
Dear guest, thank you so much for your review. Please know that we will be looking into the hot water issue. We wish you'd let us know about this during your stay with us, we'd have provided a room of your liking to ensure you had a quieter and more comfortable stay with us. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Ray, Customer Care Manager
Good for short stay The bed was terrible and the shower head didn't work. It's good if your planning to stay for 1 to 2 days.
Business response:
We apologize that we were not able to meet your expectations with the bed and that you had some maintenance issue with the shower head. We will have it looked into by our maintenance team to ensure this will not happen again. We hope to welcome you again soon. Thank you for your feedback. Best Regards, Ray, Customer Care Manager
worst super 8 i have ever stayed in Pros: nothing Cons: housekeeping,front counter person needs to speak english better, proper maintenance i was very unhappy with the hotel for when i got there they had overbooked my room so i didnt get the room i reserved and the room i got was very small and not that clean, there was still milk in the fridge and the bathroom door wouldnt stay close and the latch for the lock had screws falling out, the front desk lady hardly spoke english to where i had a hard time understanding her., i w... read more
Business response:
Dear guest, thank you for your review. Your experience does not describe the type of hospitality that we want to provide for our guests at all. We apologize for the inconvenience you have experienced upon speaking to one of our staff. Please know that we will discuss your review with the relevant team members, to ensure that such incidents do not occur again. We appreciate you taking the moment and share your feedback. Once again, please accept our apologies. Best Regards, Ray, Customer Care Manager
Not recommended Pros: It was convenient to where we had to go, but if I knew there was a Best Western down the road and it was newer we would have stayed there. Cons: Just about everything. Location: It was close to hwy 101 The room was way to small for having 2 beds in it. There was mold on the bathtub plug. I was not happy with the way the front desk people acted. The hotel is in an area that was not safe and the Denny's next to the hotel was nasty. They let people park behind the hotel and party and those people were very... read more
Business response:
Thank you so much for sharing your experience with us. I am very sorry that we could not fulfill your expectations. Please accept my sincerest apologies. We are checking bathroom areas. We apologize if you were disturbed by the restaurants nearby. We wish you had let us know about this, we'd have gladly switched your rooms to ensure you had a pleasant stay overall. We hope you will give us another opportunity to restore your faith in our hospitality. Thanks again. Best Regards, Ray, Customer Care Manager
A safe place to spend the night Would not stay there again. They did have a Continental breakfast so that was good pillows were lousy not really much to recommended. A motel 6 across the street probably is a better place.
Outlet Mall Mattresses were very hard. Sheets stained oil, tiny pillows
Don't be fooled by the nice lobby. This reservation was last minute and my options were limited because all the hotels in Hollister were sold out so I opted to stay at the Super 8 in Gilroy. I was nervous about this hotel from the beginning but when I saw the nice lobby, I thought, well, this might be okay. When I got on the elevator there was trash laying on the floor and the stainless wall panels looked like they were washed with a dirty rag. When the elevator opened at the second floor, I thought to myself, what just happ... read more
Room was small and beds were uncomfortable. Not friendly
Not very great but private The hotel and staff and room was not very good at all very uhh unpleasant and all.in the room the only plus to this room was the privacy
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.