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8435 San Ysidro Ave, Gilroy, CA, 95020, United States
Get directionsReserve my comments, front desk was unfriendñy with a bad behavior of arrogance
Checkin clerk was confused. Late checkout was not available. Tv guide did not match available channels
What I liked was the room was remodeled and put together nicely what I didn't like was too many restrictions too many rules being able to have any visitors over
None ok nice bed was hard. Close to the highway. Might use again. But not with Expedia. You cost me a lot of money. Did not book as I asked 2 nights I asked for 3 nights.
Paint was all scratched up on the doors, inside and out. The elevator regularly stuck a bit on the first floor. The "no guests" policy made me wonder if it was safe, since I have never run into that at other hotels.
First off my tv didn’t work . So wasn’t able to watch tv, towels where old , very dirty looking and even had holes, sheets looked old and blankets very then and itchy . Staff was ok . One of them did try to fix my tv . He was very polite.
Person in front checking in was rude and not friendly at all made while experience bad
Owner of the hotel was very very suspicious of everyone in n out of the hotel more like she is the security n the breakfast was horrible
Worse hotel I've been at ever rooms are disgusting and shower doesn't work
Business response:
Dear Guest, I am very sorry to hear of the difficulties you experienced during your recent stay with us. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. Thank you for taking the time to share your experience and to bring this matter to our attention.
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
Comfort Inn Gilroy is open now. It is open 24/7.