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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Staff was condescending when I called the front desk to let them know the hairdryer was not working in the room,
Business response:
Dear guest, We’re sorry you were unhappy with the services from our staff, we’ll work hard to fix the issue you experienced. Thanks for bringing your concern to our attention. Trust that this is addressed by our key people.
Business response:
Dear guest, We appreciate the time you've taken to give us your forthright review. We are held to provide efficient, accommodating services to all of our valued guests and I regret that you experienced otherwise. Your feedback will be forwarded to our management for immediate attention and trust that this is addressed. I hope that we could have the chance to make up for the setback.
Room was a non smoking room that smelled like smoke as soon as you entered the door. Also the bathhroom ceiling had water damage and mold.
Business response:
Dear Guest, we are very sorry that you had a poor experience with your recent stay with us. We will make sure to speak to our staff regarding these issues to ensure that this will not happen again. Thank you for your feedback. Best Regards, Ray, Customer Care Manager
Business response:
Dear guest, Thank you for your feedback. I'm sorry to hear that your most recent stay with us did not meet your expectations. We will work hard to make sure you will enjoy your overall stay at our hotel.
The property looked and smelled dirty. The carpet was stained and even worse the bedding was just as bad... Their free breakfast was not even worth advertising. I usually don't leave reviews, but this hotel was not up to par for the price of almost $400 for 2 nights...
Business response:
Hello Terry, We apologize for not living up to your expectation in terms of the cleanliness and quality of accommodation. We will have our key people review your comments and work on the rectification. Thank you for your review and we will do our best to make your next stay with us would be a better and worthwhile experience.
This is a very out-dated hotel. We had a room for 4 that came with one towel. The door was covered with chipped painted. The door to the bathroom would not close. The bedspreads were stained as were the pillowcases. The beds were so uncomfortable and the air conditioner was so loud. Thankfully we had only one night here.
Business response:
Hi Shawn, We apologize if your overall stay at our hotel was not up to your expectations. I reported your feedback to our management, I assure you that your assessment will be looked into by our key people. We appreciate your review.
Nightmare Experience This hotel is a bad representation of Wyndham hotels, unless Wyndham now has very low standards. This hotel needs to be recertified, there is no way this hotel is in conditions to host guests. I should have known, the moment I walked into the lobby for check in, duc tape all over the place. Duc tape over electrical outlets, duc tape to run cables along the wall, duc tape holding ceiling tiles. I can go on and on listing things that I saw wrong. The city inspectors should also be held accountable for the ... read more
Business response:
Dear guest, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service. We will work hard to make sure you will enjoy better services on your next visit. Best Regards, Ray, Customer Care Manager
Over priced hot water temp would change in middle of our shower. They gave our King size room away we had to settle for a double queen and they would not offer any money back then scolded us when we checked out a hlaf hour late.would not recomend this place.
Business response:
Dear guest, I want to apologize that your most recent stay with us did not go well. We take our reviews very seriously and will be looking into your comments. Thanks for staying with us this time. Best Regards, Ray, Customer Care Manager
The front desk clerk was argumentative and rude.The shower was difficult to turn on especially when we have arthritis. We were informed that the laundromat on site was out of service so all in all, a piece of crap hotel owned by none other than greedy mideastern indians.
Business response:
Hi Sandi, We apologize for not living up to your expectation in terms of the cleanliness and quality of accommodation. We will have our key people review your comments and work on the rectification. Thank you for your review and we will do our best to make your next stay with us would be a better and worthwhile experience.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.