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Cottages of Fox Lake
- Assisted Living Facilities
- Fox Lake, IL
About this business
Location details
16 Lilac Ave, Fox Lake, IL, 60020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My brother who is totally bed ridden has been a resident of The Cottages in Fix Lake, IL for 8 months. The stay has been nothing short of stupendous The total staff of cleaning, maintenance, chefs, personal care/attendance, nurses, doctors and directors have been great. They are friendly, communicative and helpfull. Oh, did I say, they are all very friendly and everyone is treated as family.
Business response:
Carol, we truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do here at The Cottages!! Thank you.
I'm glad we picked this place for my dad. It's easy for him to get around and he's made some nice friends there. The staff is very caring and always smiling. It's also very convenient for me to visit. The grounds are nicely kept and very welcoming for families and kids to come visit.
Business response:
Rose, Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit at The Cottages!!!
The Cottages of Fox Lake is the Best facility to have your family live. The staff is dedicated, friendly, and the nursing staff is amazing. There are activities for the residents, outings, celebrations and so much more.
Business response:
Inez, thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us!!
Everyone that works at The Cottages always say Hi to you from the head person, chef, activities directors and care givers nurses too! Of all the places we checked for our Mom The Cottages memory care is great. They help and watch out for all residents needs. If you have questions they get answers for you from the doctor nurses and the rest of the staff. Activities are great always have a lot of fun. Thank you to all of the staff.
Business response:
Linda, we believe that our residents deserve nothing but the best care, and we’re committed to delivering just that. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do! Thank you.
If there was a most-improved award in the care industry for adults with dementia, this place should get it. Charter's team has come in and increased staffing and the people they've brought in work together in special ways. Their flexibility and focus on the residents is top drawer. A gerontologist comes by regularly to check on residents and the care staff actively seeks out special advice on the wants and needs of their charges. They truly listen and develop plans for their residents around those preferences. Hospice is a w... read more
Business response:
We are incredibly grateful that you took the time out to leave us a 5-Star review. We enjoy having you and Susie here with us.. as a part of our family!
Some communication lapses at first. I was not told that they would not follow the plan for my husband's insulin administration. I was very clear with everyone about what the regimen was. Not once did anyone tell me they would not count carbs for his sliding scale insulin. They sought instruction from the house Dr. and our Dr. A new plan was made and he is doing well now. This could have been avoided . Since then, I receive frequent information about how he is doing and the staff have sought out sugar free foods and drinks fo... read more
Business response:
Hi, thank you for sharing your positive experience!
Since I work, I had hoped to find a memory care residence for my mom that was close to work and home. I toured a few, and decided to place mom at "The Cottages, which is very close to both! The management now is superb, and I couldn't be happier! EVERYONE is on board providing excellent care, communication with families, and there is an abundance of activities and adventures for ALL of the residents; mom is thriving! [name removed] You are a God given gift to all. You plan and lead activities with the greatest of love and pa... read more
Business response:
Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Very good overall experience. Everyone has been kind to both my mom and the family. The cleanliness has never be an issue and everyone is friendly. There have been a couple of times that I could not find a caregiver or any staff, used the button and it was a slow response. Wasn't an emergency and they likely were busy but concerned me if it had been an emergency... Mom is eating and seems to like it. We would like to see more stimulation and variety. There is also a calendar but it doesn't seem to be followed regularly. They... read more
Business response:
We are grateful that you took the time to leave us a review, your feedback helps us to improve service for everyone. Thank you!
Toured with [name removed] . She was great. Cottages are in good condition and accommodating. Was able to negotiate on price. This place checked all of the boxes in terms of care. Meal plans. Works with budget. Medication management
Business response:
Thank you so much for taking the time to leave us a review - it's much appreciated!!
Frequently asked questions about Cottages of Fox Lake
How is Cottages of Fox Lake rated?
Cottages of Fox Lake has a 4.4 star rating with 160 reviews.
When is Cottages of Fox Lake open?
Cottages of Fox Lake is open now. It will close tomorrow at 12:00 a.m.