Dave's Hot Chicken 's cover image

This profile has been claimed by the business owner or representative.

Dave's Hot Chicken

4.8

About this business

Location details

2630 Richmond Rd, Lexington, KY, 40509, United States

Get directions
WeekdayScheduleStatus
Mon11:00 a.m. to 11:00 p.m.
Tue11:00 a.m. to 11:00 p.m.
Wed11:00 a.m. to 11:00 p.m.
Thu11:00 a.m. to 11:00 p.m.
Fri11:00 a.m. to 1:00 a.m.
Sat11:00 a.m. to 1:00 a.m.
Sun11:00 a.m. to Midnight
4.82,198 reviews
Select a rating
Stacy L.'s profile image
Stacy L. 
rating
4 years ago

I placed a curbside order and it took a few times calling before someone picked up the phone. Once I finally got someone on the phone, the ordering process was pretty smooth. I arrived to pick up the order and once again had trouble getting someone to pickup the phone. After a few tries we gave up and just went inside to get the food. We made it home within 10 minutes of leaving the restaurant and the fries were completely cold. That was pretty disappointing since we didn't have to go far. We figured they would at ... read more

Colby D.'s profile image
Colby D. 
rating
4 years ago

I love some Joella's hot chicken. I usually eat at the Cochran Drive Joella's. First time to the Hamburg Joella's. Ordered two meals at 19:02 with a reported 30 minute wait. Got our food at 19:55. Food was what we ordered and very good. There were probably 30 people waiting inside. Unknown amount waiting in their cars outside. They were very under staffed. The staff they did have were working their tails off and were noticeably frustrated. Kitchen staff were bringing meals out to waiting customers. Had one person taking in-... read more

Nicole B.'s profile image
Nicole B. 
rating
4 years ago

LOVE LOVE LOVE this place!!!!! Food came out quick. Always yummy!! Kale salad is the bomb. Would have liked the bathrooms to be cleaner. But the food made up for that! 

Kimber T.'s profile image
Kimber T. 
rating
4 years ago

Chicken sandwich with Ella's flavor was spot on! Very excited to have Joella's in Hamburg! 

Elaine D.'s profile image
Elaine D. 
rating
4 years ago

I was at World Market in Hamburg and spotted the new Joella's, so I decided to treat myself to lunch. It's a good location with plenty of parking. There's a quasi outdoor section with garage door windows. I ordered a Sammy, something I haven't had at Joella's, opting for just the sandwich, although you can get it with a side. The roll was stiffed with chicken ("tweener" heat level), pimiento cheese and pickles, a nice combination. It was a bit salty for me, but a hearty sandwich nonetheless. 

Irama W.'s profile image
Irama W. 
rating
2 months ago

food is always good. just wish the employees had a better attitude. the lady in front of me didn't speak well English and he was cutting her off while she was talking, and catching an attitude. then when it was my turn to order he rolled his eyes at his big grown age and sighed all because of a language barrier. 

David O.'s profile image
David O. 
rating
a year ago

My family and I went to this Joella's on Sunday after church and while we normally love Joella's, this time was a nightmare. We waited in line for 15 minutes to order. They had one teen boy taking orders and delivering food to tables at the same time. When I finally ordered he first asked me if I thought he could throw a piece of paper over his head and it the trash can without looking. All I wanted was to order. We finally ordered and 40 minutes later still no food. I asked where our food was and was told that there were... read more

Business response:

Dear David O., I wanted to formally write you to apologize for your experience . This is not the standard we strive to hold ourselves to here at Joella's. Furthermore, I wanted to let you know this will be addressed with the Manager and Staff on Duty. Please give us another try I am going to put you in our VIP book for your family meals to be on us. Again, I wanted to say how sorry I am for your experience this evening. Please ask for me my Name is Mickey I am the AGM for this location or another manager on duty. 

Rob H.'s profile image
Rob H. 
rating
2 years ago

WTH. Just close if you can't serve people timely. Horrible to wait 40 minutes on fast food quality 

Business response:

I am so sorry for the experience. If we gave placed you on our VIP list for 2 meals on us. We are working on service improvement and a more positive experience for all our guests. 

Thomas O.'s profile image
Thomas O. 
rating
2 years ago

Foods always good but lately it is slower than a turtle I ordered at 7 just a kale salad with chicken and fries at 745 still waiting It is a Saturday night but they were never this slow Management needs to do something 

Business response:

Hello Thomas, We're so sorry that your experience was a long wait. This was definitely not upholding our standards and we would love to make it up to you. I am adding your name to our VIP list for a free meal the next time you come in. we hope to see you soon! - Mason H. (shift manager) 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.8 star rating with 2,198 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 11:00 a.m.