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Dave's Hot Chicken
- Chicken Shop
- Lexington, KY
About this business
Location details
2630 Richmond Rd, Lexington, KY, 40509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
I was at World Market in Hamburg and spotted the new Joella's, so I decided to treat myself to lunch. It's a good location with plenty of parking. There's a quasi outdoor section with garage door windows. I ordered a Sammy, something I haven't had at Joella's, opting for just the sandwich, although you can get it with a side. The roll was stiffed with chicken ("tweener" heat level), pimiento cheese and pickles, a nice combination. It was a bit salty for me, but a hearty sandwich nonetheless.
food is always good. just wish the employees had a better attitude. the lady in front of me didn't speak well English and he was cutting her off while she was talking, and catching an attitude. then when it was my turn to order he rolled his eyes at his big grown age and sighed all because of a language barrier.
My family and I went to this Joella's on Sunday after church and while we normally love Joella's, this time was a nightmare. We waited in line for 15 minutes to order. They had one teen boy taking orders and delivering food to tables at the same time. When I finally ordered he first asked me if I thought he could throw a piece of paper over his head and it the trash can without looking. All I wanted was to order. We finally ordered and 40 minutes later still no food. I asked where our food was and was told that there were... read more
Business response:
Dear David O., I wanted to formally write you to apologize for your experience . This is not the standard we strive to hold ourselves to here at Joella's. Furthermore, I wanted to let you know this will be addressed with the Manager and Staff on Duty. Please give us another try I am going to put you in our VIP book for your family meals to be on us. Again, I wanted to say how sorry I am for your experience this evening. Please ask for me my Name is Mickey I am the AGM for this location or another manager on duty.
WTH. Just close if you can't serve people timely. Horrible to wait 40 minutes on fast food quality
Business response:
I am so sorry for the experience. If we gave placed you on our VIP list for 2 meals on us. We are working on service improvement and a more positive experience for all our guests.
Foods always good but lately it is slower than a turtle I ordered at 7 just a kale salad with chicken and fries at 745 still waiting It is a Saturday night but they were never this slow Management needs to do something
Business response:
Hello Thomas, We're so sorry that your experience was a long wait. This was definitely not upholding our standards and we would love to make it up to you. I am adding your name to our VIP list for a free meal the next time you come in. we hope to see you soon! - Mason H. (shift manager)
Update: Got my food 35 minutes after the expected timeframe, not a way to run a business. This is the third or fourth time of giving this place a try, every time is a long wait for food and sometimes no one is there at the counter. I am not sure what is going on but I will pick another place going forward. Already been waiting 10 minutes past the time my food said it would be ready on my online order & no expected time yet. Such a poorly run business, the one in NKY I don't remember ever being like this.
Business response:
We are so sorry for the experience. We have placed you on our VIP list to receive 1 free meal. Please come try us again as it must've been an off day for us.
Do not waste your time here, especially if you're going to mobile order. And ALWAYS check to make sure your order is correct. I placed an online order today, and it was easily the worst experience I've ever had with Joella's. It took nearly an HOUR for them to get my food out to me, all while I watched at least ten walk-ins pass through and get their food. I didn't ask them to crack the DaVinci code; I asked for three tenders, collard greens, and a single dip. As standard an order as you could ask for, so what possible reaso... read more
Business response:
I am so sorry for the service. We would love to make this up to you. I have placed your name on our VIP list for 2 free meal on us to make up for this experience. I am the RDO for this store and would love to speak to you directly. Can you call me today on my cell at 502-619-0332.
Went back to the location and requested my free meal and mentioned being on the the VIP list, and nobody knew what in the hell I was talking about and went to the next guest. I walked out because they were just looking at me like I was crazy and just went to the next guest. Seriously NEVER GIVE THIS PLACE YOUR BUSINESS. This place needs to get its entire act together. There is a reason that the restaurant was empty less myself and 2 others, they simply don't know what they are doing. I mentioned Christina H. Telling me I ha... read more
Business response:
Hello Amir A.! we are very sorry to hear about your experience in our store. this does not sound like the quality we serve so please allow us to add you to our VIP list for a free meal!
WORST EXPERIENCE EVER! I WILL NEVER BE BACK. When my wife and I got to the restaurant, there was someone taking orders and all was fine, everything changed quickly. The next person in line ordered and then the counter clerk went to the kitchen and rarely returned. People came and then left because there was no one to take orders. One time, she was gone from the counter for 11 minutes! After waiting for our order for 25 min., I had to leave. Of course, there was no one at the counter. There were FOUR customers waiting ... read more
Business response:
Hello Lonnie .! We are very sorry to hear about your experience in our store. this does not sound like the quality we serve. I am the RDO for the region, can you please call me at your convivence so we can make this right for you. my cell number is 502-619-0332. Bruce
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.8 star rating with 2,476 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close at 11:00 p.m.