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Dave's Hot Chicken

4.3

About this business

Location details

1701 S. Commons, Suite M7G, Federal Way, WA, 98003, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 2:00 a.m.
Tue10:00 a.m. to 2:00 a.m.
Wed10:00 a.m. to 2:00 a.m.
Thu10:00 a.m. to 2:00 a.m.
Fri10:00 a.m. to 4:00 a.m.
Sat10:00 a.m. to 4:00 a.m.
Sun10:00 a.m. to 2:00 a.m.
4.31,062 reviews
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Caro P.'s profile image
Caro P. 
rating
3 weeks ago

Can they like lower the music just a bit??? Is that to much to ask for it's a turned all the way up. 

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Kersi V.'s profile image
Kersi V. 
rating
a month ago

A Buzzkill That Should Make Dave Reconsider His Business Model! After all the hype surrounding the new Dave's Hot Chicken in Federal Way, I took my family there this evening, expecting at least a decent fast-casual experience. What we got was a harsh reminder that restaurants live and die by their customers and tonight's visit was utterly unacceptable. I knew we were walking into a glorified fast-food setup, but nothing prepared me for the lackluster execution! The food? A greasy parade of fried "everything" that launched... read more

Business response:

We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you. 

Bernie S.'s profile image
Bernie S. 
rating
a month ago

I was thinking Hot Chicken, not tenders, my mistake, should have checked the menu. Didn't want soda, asked for a cup of water, they tried to charge me $2.95. I said no thank you. When paying, they don't offer a no tip category, you have to jump through confusing hoops. (Fast food workers getting $25 and hour don't get tips) 

Business response:

We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you. 

Shakirra H.'s profile image
Shakirra H. 
rating
a month ago

Waiting 45 mins for 2 sliders & fries is insane!!!! Although the food was very tasty I highly doubt I'll be back after this first experience of a long way. And that's personally for my own order when I do DoorDash is really a hostile mess. 

Business response:

We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit dhcfeedback.com so we can address your concerns directly. Thank you for bringing this to our attention. 

M W.'s profile image
M W. 
rating
a month ago

If I could rate this business lower I would. 35 minute plus wait for two tenders to be cooked and served? It was on a Tuesday at 220pm... not a busy dinner rush hour. I got a refund after 35mins of waiting. What a joke. 

Business response:

Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you? 

Ashley C.'s profile image
Ashley C. 
rating
a month ago

I have been wanting to try this spot and kept pushing it off because of the lines. Decided one night to give it a shot and order online. I placed an order at 9:32 pm for a pickup time at 10:07 pm. The lobby looked pretty chaotic. The kitchen and front looked equally as chaotic. I'm glad they had a tv display with all the different ordering platforms to check if your order was ready. Order was ready by about 10:15-10:20 pm. The next big hurdle was getting an employee to help you grab your order. There wasn't any organization ... read more

Business response:

Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you? 

Aloha 8.'s profile image
Aloha 8. 
rating
a month ago

1 hour wait time. Shake machine was down. Customer after us who ordered in line got their food before us and they had a huge order. When we day them get their food first, went up to the counter to address why we didn't get our food yet, apparently the cashier gave us the wrong pager number. Overall food was alright. Tenders could've been seasoned a little more. We Liked the fries and the sauce. However, Mozzarella stick wasn't what my family expected. No cheese pull. Cheese were hard. An hour wait, not worth it. Maybe we'... read more

Business response:

We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you. 

Sam M.'s profile image
Sam M. 
rating
a month ago

I had one of the worst experiences at Dave's Hot Chicken today. I waited 1 hour and 20 minutes for my order, which is completely unacceptable. The explanation I received was that it's a sunny day and staff are out sick -- but that's not a valid excuse for poor operations. If your kitchen is backed up, you need to pause incoming orders and manage the flow properly, not keep taking more and more orders while customers wait endlessly. This kind of mismanagement doesn't just frustrate customers -- it also clearly puts unnecess... read more

Business response:

We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you. 

John K.'s profile image
John K. 
rating
a month ago

This place is the worst. I waited an hour for my food and it still did not come out. When I went to get a refund, they said my food was ready. When I went to ask about my food after an hour they said less than 10 minutes but less than 10 minutes became 25 minutes. Never again will I go. It was first time going and it was a bad first impression. Not a lot of staff working too. Even though I didn't get to taste the food, I will never go back there again. I rather go to Chik fil A. 

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.3 star rating with 1,062 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 10:00 a.m.