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David's Bridal
- Bridal
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Was looking for prom and we were looking on are own which was fine not being pushed to pick .We then got registered went right in to a fitting room. Although we waited in line to pay for awhile before they opened more registers I would go again.
Business response:
Hello Christine! Thank you so much for sharing your experience with us. Congratulations and best wishes! Ciara D.
Terrible!!! The customer service stinks!!! I had an appointment for bridal alterations at 4 yesterday and stood around in my dress waiting til after 5 for them to even start my alterations!!! Do not go here!
Business response:
Hello Kaitlyn, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D City/Store Location). Best wishes. Ciara D.
Extremely disappointed with the 3 employees that did NOT offer to help us. There was 2 other customers also not being helped. The employees were standing at the desk talking amongst each other. I hope this is not a commission based business. This is no way to run a business.
Business response:
Hello Maggie, We are terribly sorry to fall short in providing you with a full five star experience. We would love to improve this special time in your life and provide you with a more enjoyable visit with us. Please contact us at dbcares@dbi.com, (Subject- Attn: Ciara D - Albany) so we can help celebrate this exciting time with you. Warmest Regards, Jill K.
Is there anyone there that can answer the phone? I've been on hold and have to keep calling back for over an hour now... Not happy.
Business response:
Hi Jenna. We apologize that you have been unable to get through to us on the phone. If you are still experiencing this issue, please email us at dbcares@dbi.com. Best wishes! Ciara D.
Completely unprofessional and unorganized and rude! Didn't even want to shop around at all due to the fact that it was so unprofessional. Not a big selection either. This is the second time I've been there and the second time was worse. I thought maybe the bad service was a one time thing and it wasn't!
Business response:
Hello Samara. Thank you for your valuable feedback. We apologize that the atmosphere of the store was less than professional. We will bring this to the attention of our management team to strive to do better in the future. Thank you and best wishes. Ciara D.
Ruined my sister's wedding experience. I would not recommend this to any person who is looking for a gown.
Absolutely awful!... we went in there for Bridesmaid dresses which we had an appt for and the place was complete chaos. The girls had to share one room and we had to share an attendant because Obviously they overbooked appts. Honeslty I could go on and on about my appt but let me tell you about my friends inquiry on a bridesmaid dress for another wedding that's in 2 weeks. She ordered it in August 2016... her dress was shipped to a Michigan store not once but twice!?!?!? And the store just had an "oh well mentality"... so th... read more
Business response:
Hello Angela, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Went prom dress shopping with my daughter, got there early to look around first. Line was out the door, 1 lady checking in and calling on appointments. Complete chaos, finally got in the store which was MORE chaos! They took her in for her appointment early, which was nice, but then her specialist disappeared with he paperwork!!! She couldn't do anything for 1/2 hour as walk ins kept butting in and no one would help her. Finally found the paperwork and sizing started .....she needs x size but then we will alter the neck, bus... read more
Business response:
Hello Antone, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Horrible!!!! The employees were rude. They were overbooked or understaffed or both. Im not sure... I will never purchase nor let anyone I know purchase from this place ever!
Business response:
Hello Caitlin, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,880 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.