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David's Bridal
- Bridal
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I am extremely disappointed with Davids Bridal. Not only did I have an issue with my scheduled appointment, but I was forced to share my consultant with a walk in. I scheduled my Davids Bridal appointment for my bridal party on 12/11/16, for an apppintment on 01/08/17. Almost a month in advance. The day before this appointment, I received an email stating my apppintment was for the 9th, rather than the 8th. Which did not make sense because I had an email confirmation from the day I initially scheduled. So I called the stor... read more
Business response:
Hello Aarika, We are so sorry for the disappointing experience you encountered at our Albany location, and we feel terrible about how your visit ended. We are happy to know that Mary accommodated you and your girls with a discount. We completely understanding how frustrating this is, and we want all of our guests to enjoy this special time in their lives. We would love to help improve your experience with David's Bridal, if you would like to contact us (dbcares@dbi.com Attn: Jill K.) so we can further assist you with this ma... read more
Wouldn't recommend shopping here. It's the Walmart of bridal. Not only was I mislead by the "sale," but I had to pull all my own dresses. Zero customer service. Ended up paying full price for the floor model dress that 100 people probably put on. Nasty. What should have been a great experience that I would remember forever, it sucked.
Business response:
Hi Tricia, we are deeply sorry to hear about your experience with our team, we appreciate you taking the time to share this feedback. If you would like to talk further about this please send us an email to dbcares@dbi.com with ATTN Kristen W and the store location in the subject line. Thank you, Kristen W.
My sister is getting married, we were looking for reception dress for her, bridesmaid and mothers dresses. Our consultant asked for a price point and never brought a dress within it. She pulled dresses that were more then double the budget. Told us bridesmaid dresses would take 20 weeks, they will be here in 4. Also told me they can't order the dress and have it delivered to another store, I live 4 hours from this store. Not to mention when I got married they shipped my sisters bridesmaid dress to her doorstep. Very discoura... read more
Business response:
Hi Justine, We apologize that our team did not provided you with 5 star service, we appreciate you taking the time to share this. If you would like to talk about this further or have any questions or concerns please send us an email to dbcares@dbi.com with the store location and ATTN Kristen W in the subject line. Thank you, Kristen W
Went in to get a bridal gown for my niece and bridesmaid dresses as well. Was told AFTER we did all the measurements and fittings that there was no more layaway and when I mentioned middletown, the consultant went and got her manager and the manager of the store told us there was no more layaway there either. My sister in law and I found this to be a little alarming because I had to put mine on layaway as well as bridesmaid gowns, so she had another party member call Middletown. Wouldn't you know they DO have layaway. I foun... read more
Business response:
Hi Lauren, we are disappointed to hear about this, we deeply apologize for our staff not being able to accommodate your request. If you would like to talk about this further or need any assistance in the future please send us an email to dbcares@dbi.com with the store location and ATTN Kristen W in the subject line. Thank you, Kristen W
I am livid with your Colonie, NY location! I ordered a dress for my 2017 wedding on September 1st. Apparently it was received by the store two weeks ago and I received a phone call TONIGHT at 5:30 PM telling me that my dress had been there for two weeks and I needed to decide TONIGHT what I wanted to do with my dress (either ship it to me or pick it up). I was then put on hold for at least 10 minutes only to be told that the store no longer calls customers when orders are being ready for pick up. I worked in customer servic... read more
Business response:
Hi Lita, we are deeply sorry to hear about the miscommunication that has happened, we certainly value you as a customer and do not want to end your experience with us on a bad note. Can you please send us an email to dbacres@dbi.com with the store location and ATTN Kristen W as the subject line so that we can talk with you further. Thank you, Kristen W.
I went to David's Bridal in Colonie yesterday in search of bridesmaids dresses.I walked in and a young man was on the phone so I began to browse as to not be rude and interrupt his call. I was in that store 25 minutes and not 1 person cared to ask me was there anything that they could assist me with...I WAS APPALLED ��� I decided to say "yes to the dress elsewhere and actually purchased 2 dresses....David and his Bridal room can go to hell as far as I'm concerned.I WILL NEVER RETURN nor will I recommend any of my many friend... read more
Business response:
Hello Lynne, we are so sorry to hear that our team did not provide you with stellar service. That is absolutely not acceptable, and we are going to be passing this along to our store operations team immediately. Please send us an email to dbcares@dbi.com with the store location & ATTN Kristen W. in the subject line if you need any assistance, questions or concerns. Thank you, Kristen W.
If I could leave no stars I would. This place is unorganized and full of drones who give no care to their job. You seriously could not have made this entire experience more frustrating and difficult. Thanks for sending out my dress when I never asked you to, and to someone else's address. Seriously David's Bridal you freakin suck.
Business response:
Hi Jenn, we can not apologize enough for this confusion. We certainly would like to look into this further, can you please send an email to dbcares@dbi.com with the store location and ATTN Kristen W in the subject line so that we may talk with you further? Thank you, Kristen W
I was in David's bridal Sunday August 14 w my soon to be sister in law and r families for her to try on dresses.. Samantha the women who helped us or who was suppose to help us was rude and discouraging !! Didn't get her water when asked if she could have some .. When she asked for another dress Samantha told her she tried on enough !! Never looked at the book pages she marked!! And had a rude face on the entire time that made the bride to be feel very unwelcome!! We most likely will not be coming back and we will not refer ... read more
Business response:
Hi Courtney, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. So that we can promptly and personally address your concerns, please email DBCares@dbi.com with more info including your daytime phone number, and a representative from our Customer Service team will be back in touch shortly. Thank you, Kristen W.
I was told to order a certain size. I ordered a size up just in case. The size up one barely fits. I have actually lost weight and not gained, so that is not an issue. I live over an hour away and the dress itself is not in stock in store. The merchandise credit is only what they'd give me doesn't work for online purchases to overnight it. Otherwise, it will arrive a day before the wedding and I would need to get it tailored - and my tailor is out of town that week. The associate and manager were literally powerless in creat... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,880 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.