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David's Bridal
- Bridal
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Awful! We were a large bridal party who called ahead for an appointment. I found the store to be extremely busy, and our bridal guide was not helpful. She wasn't sure what she was doing, and did it try to understand what the bride was picturing. We found the dresses we wanted to try on by ourselves. Mostly I was disappointed in how she reacted to my needing a bigger size, it was almost as if she had never met an overweight person before! Instead of confronting me about my personal sizing issues, she whispered to the bride in... read more
Business response:
Hello Ashlee, we would like to take the time to apologize for the service you experience on you recent visit to our store. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN Ciara D in the subject line. I will be sure t... read more
Not the best service. Place was definitely over booked. My maid of honor had to figure out her size, never measured. We had to pull dresses from rack. No one helped. I bought my wedding gown and two daughters junior bridesmaids dresses at your Wilkes Barre PA location where service was great. Drive 6 hour round trip to your store to share the experience with my maid of honor. So disappointed.
Business response:
Hello Noel. we would like to take the time to apologize for the lack of service you experience on your last visit. During our busy season our stores can have a party like atmosphere due to the high volume of customers that arrive. Even while busy we want to provide all of our guest with the ?once in a lifetime? experience that they deserve. We will be sure to share your experience with our team to help to make sure all of our guests have a great experience. We would like to thank you for taking the time to provide us with y... read more
Awful service... they didn't even no how to measure us correctly... just an all around bad experience..
Business response:
Hello Chelsea, we would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. If you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Cierra S. ? City/Store Location). Thank you, Cierra S.
Went to David's today with my mother, after signing in, was left standing there at least 20 mins. No I didn't have an appointment, but I was told someone would be right with me, then several stylist wherr walking by, I asked one while I waited could I browse the dresses for ideas. Was told NO I can not touch any dresses, its a liability...... However, I seen other customers browsing. Stood a few more minutes and decided, this was not the bridal shop for me, I then left with my mother, who may I add is wheelchair bound, and ... read more
Business response:
Hi Tara, We feel terribly that your experience with our Albany team was less than rewarding. We would like to improve your experience and help assist you further. Congratulations on falling in love with your dream dress! We are so happy for your and would still love to work with you to ensure your bridal shopping experience is very special. (dbcares@dbi.com, Attn: Jill K - Albany Location) Warmest regards, Jill K
Multiple terrible experiences with the staff, they lost our dresses multiple times, was never informed that my dress was in. Will never shop here again
Business response:
Hello Ally, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Jill K). Thank you, Steven E.
Four positive things: 1) Our attendant was attentive as much as she could be for a chaotic Saturday and trying to help at least two other parties of people. 2) We managed to pick a dress within our 90 min appointment and first time wedding dress shopping. 3) The dress was on sale and came in on budget even with taxes. 4) This may have been unintentional and mostly because they were busy, but we were left alone for periods of time which made it feel less pushy and like we had space to breathe without a sales person on top of ... read more
Business response:
Hi Kimberly, thank you so much for taking the time to provide this feedback, we are going to pass this feedback along right away to our team so that they can provide some coaching based on your experience. If you need any assistance in the future, we would be more than happy to help, please reach out to us at dbcares@dbi.com. Thank you, Kristen W
Absolutely horrible. Had five dresses ordered for a wedding, a dress for the bride, maid of honor, and three brides maids. Four out of five dresses were wrong when we received them. Literally had to drive over an hour to get here only to realize almost everything was messed up including the bride's dress. There is much more to add here, but I will leave it at this. I do not suggest going there and we will never go there again.
Business response:
Hi Samantha, we are so sorry for a less than rewarding experience with our Albany store. We would love for you to provide us with suggestions to improve your visit to a more exciting experience. If you would like to email us, it would be our pleasure to assist you further regarding this matter. (dbcares@dbi.com Attn: Jill K - Albany) Warmest Regards, Jill K.
We had a scheduled appointment but they told us that they were running late because five people called in sick after standing there waiting a half hour while they took bridal parties I left my daughter and I there I felt it was because we were just there for prom dress the manager told me I could only try on three dresses with my daughter , she put us in dressing room 31 we tried to three dresses on no one ever showed up so I continued to go out and get different dresses for my daughter to try on we were there for about thre... read more
Business response:
Heather, We are so sorry to hear about this less than acceptable experience you encountered with us at our Albany location. We are upset to hear you were not helped at all until noticed by another stylist, and that you son was there for an extremely long time. It is completely understanding how frustrating you must feel and would love the chance to assist you further. Please email us with the best time to contact you, if you would like, at dbcares@dbi.com with a subject line of Attn: Jill K Albany store. I will personally en... read more
Bad experiences BOTH times I've been here for dresses! Today we were assigned a lady who barely helped us but we looked around to see every other woman trying on dresses had someone right beside them taking there time, asking questions about what they liked, finding them dresses etc. Good thing I brought a good group of people with me or I would have been pretty much on my own! What's the point of an appointment? I didn't waste anymore of my time here due to the fact that we received poor customer service! They will NEVER ha... read more
Business response:
Hello Alyssa, We are so sorry that your visits to our Albany store were less than acceptable. Our mission is to provide exceptional customer service to all of our guests and we are disappointed that this was not the case. Congratulations on finding your dream wedding dress, we are so excited for you! We appreciate your valuable feedback and would love to speak to you further regarding this matter, if you would like, email us at dbcares@dbi.com Attn: Jill K. Thank you, Jill K.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,880 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.