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Doggie District - Silverado
- Pet Boarding
- Las Vegas, NV
About this business
Location details
407 E. Silverado Ranch Blvd., Las Vegas, NV, 89183, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Made a appointment for full groom & when I got there the lady said I don't have any appointment. I was already disappointed the last time coz the groomer said she's so good & knows how to handle & groom. I only trust Chuck but then I gave it a try maybe she is good. There was hair longer & my dog looks awful. Never again will come back here. Wasted my time going & making an appointment for nothing. They keep changing staffs also.
Business response:
Thank you for sharing your feedback. I sincerely apologize for the confusion regarding your appointment and the grooming experience. We aim to provide clear communication and quality service, and I’m sorry we missed the mark. Your concerns about staff consistency and the grooming results are important to us, and we will work to improve. We appreciate your honesty and regret that your experience didn’t meet your expectations. If you’re open to discussing this further, please contact us; we’d like the opportunity to make thing... read more
For almost 3 months in the summer this last yr they had no air conditioning in the front of the facility. It was hot and they had multiple floor fans going. They leave the dogs alone at nite and put them at risk for the rest of the system in the back going out. The staff said the manager Preston only wanted one company to do the repairs but the company was too busy to come out was what the staff said. It felt like they didn t have the resources for the repairs. Put to g over items dogs at risk if the rest of the system we t... read more
Business response:
Thank you for your feedback, Linda. Our HVAC unit for our front of house was needing a replacement and the specific commercial unit was on back order during that time so we had to substitute with portable AC units for that time being. Our building has 6 HVAC units throughout our facility & we are very grateful to have an amazing company who does monthly maintenance to ensure our furry friends are always in a comfortable environment. As for our play groups, during the week we are consistent with all day group play for our pu... read more
After several boarding experiences here, we decided to stop taking our doggies here. Whenever we'd pick them up, they were always so filthy and sometimes even wet. I'd also book a nail trim appt before picking them up and that would never get done. There would always be an excuse that the groomer got too busy. We have 2 doggies and they would never mention to us about the multi-pet boarding discount unless I mentioned it to them first so I've had to go through some trouble about getting overcharged. But we've had enough with... read more
Business response:
Rhea, it is our most sincere apologies for any inconvenience. Romeo and Toby love to be outside and when the weather is nice enough outside we do have our pools out, sprinklers and misters on. We do apologize about your fur babies nails not getting done, we now have an amazing reliable groomer who has 20+ years of experience grooming. It is our top priority that we communicate with all of customers, for all holidays that affect our lobby hours, we make sure to send out SMS messages and post signage throughout our lobby area ... read more
*reply to their response* I definitely did get the chance to experience the level of care your team provides and it was subpar to say the least. Just a bunch of young kids, half of them not being able to have proper communication skills. I came in with my father and our dog, so no, my name will not be in your client database! I find you automatically assuming "my claims are simply untrue" is very unprofessional. Any pet owner who loves their fur baby would also take the time out of their day to tour & it'll be obvious! Good... read more
Business response:
Hi Ashley, We are sorry that this was your impression of our facility without having had the chance to utilize our services firsthand. We’ve looked through our client database and do not have anyone by your name who has ever visited our facility for any services, and we do not have any records or emails from anyone with your name. While we value everyone’s personal opinion, please know that leaving a review that is not based on an actual customer experience is considered a conflict of interest with Google's review guidelines... read more
My dogs used to go to daycare at Doggie District and they loved it. However, I had my credit card on file with them and they mistakenly charged it a few weeks ago. I have reached out to them four times at this point, each time receiving the response that the manager would call me back, which she has not. It's incredibly frustrating that they just won't refund or credit my account and keep avoiding me. We won't be returning to Doggie District Silverado.
Business response:
Hi Dayna, I apologize for this major inconvenience. Upon reviewing your account I see no open invoices or charges. Can you please contact us if you have yet to receive your refund from the time frame that you were charged? We miss Simon and Finn dearly! We would love if you gave Doggie District Silverado another chance, please feel free to reach out at (702)666-0208. Thank you, Brianna.
No words absolute ZERO STARS can describe how devastated that we trusted this place with our baby out literal child he was only 2 years old....we made sure to check this place out multiple times before we decided to let them take care of our boy...they made it seem like they understood everything as to how to take care of him he's was an American bully...meaning leaving him out in the heat would KILL HIM and give him HEAT STROKE we told them this MULTIPLE times and still neglected and killed our dog within an hour of droppin... read more
unhappy with last visit. Our two small dogs were separated from other dogs in a larger vip kennel with TV. They were supposedly going to be washed prior to pick up however that did not happen. Our dogs were extremely filthy with urine and feces all over their coats underneath like they were sleeping in their own feces. Our dogs are potty trained and will always pee outside however if left in lockdown that won't happen so they were not let out enough. The dogs were under their care for 7 days and we are very upset at the wa... read more
Business response:
Hello Justin, and thank you for your feedback and we are so sorry to hear about your experience with us! We value the opportunity to give the best care and to right any wrongs that may have occurred. We would also love the opportunity to speak to you about your experience offline. We have reached out several times to further discuss. Please give us a call at your convenience. Sincerely - Lisa Sigg (725)726-2892
My brother recommend this place as he boarded his dog for 5 nights and saw how much they loved dogs and care for them, so when I have my fur babies of my own, I only would board my two doggies here. However staff is great and easily reachable. I would have given them a 5-stars, however I was misinformed and was told that we were able to add military discount with the multi-dogs discount. Since I have 2 dogs, it gets pricey to board them and anything would help. First reservation for both dogs was $800 for 4 nights. both d... read more
We had to leave our pup here for a week because we couldn't take him with us on a trip. After picking him up, he was noticeably disturbed, with dried poop all over his bum. He lost a lot of weight for a small dog, even though they reassured us in the middle of the stay that he was eating and going to the bathroom just fine. The red flag should have been that they refused to give us a tour of the facility on the two occasions we left him there. The first excuse was that they didn't have a manager on site, the second that they... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Eric. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (702) 666-0208. We'd be happy to help you out and give you a tour. Thank you, Doggie District – Silverado
Frequently asked questions about Doggie District - Silverado
How is Doggie District - Silverado rated?
Doggie District - Silverado has a 4.1 star rating with 792 reviews.
When is Doggie District - Silverado open?
Doggie District - Silverado is closed now. It will open at 6:00 a.m.