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Doggie District - Silverado
- Pet Boarding
- Las Vegas, NV
About this business
Location details
407 E. Silverado Ranch Blvd., Las Vegas, NV, 89183, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 7:00 p.m. | |
| Tue | 06:00 a.m. to 7:00 p.m. | |
| Wed | 06:00 a.m. to 7:00 p.m. | |
| Thu | 06:00 a.m. to 7:00 p.m. | |
| Fri | 06:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
It is with a heavy heart I write this review as my dog has gone here since he was a puppy 7 years ago. The previous visit to this one I am reviewing, he was supposed to have a nail trim and I'm pretty sure it never got done so I chalked it up to them being busy. Even though I paid for it. I brought my dog here for his last visit and asked the clerk, did he have a nail trim he assured me he did and we went on our way. I picked him up at 5 pm and he did not eat his dinner that which isn't uncommon for him to be tired after sta... read more
Business response:
Hi Heather, thank you for leaving feed back. First I want to apologize for Dutch not receiving his nail trim before he went home. I noticed on his account he did receive his exit bath but sometimes on busier days like Friday somethings get missed. I went ahead and refunded you’re the cost of the nail trim. Dutch was an absolute pleasure to have during his stay and I want to assure you that every morning and evening we check to see if he had any accidents in his room. If he did we wash any soiled bedding/blankets and give an ... read more
WARNING *** DISTURBING IMAGES *** This is a warning to all dog owners. I took my dog in for boarding and opted for no yard play. My 8 year old Weimaraner enjoys relaxing and the standard option with three walks per day is plenty of activity for him. An hour after I dropped him off I received a call from the resort manager questioning if my dog had been around other dogs that day and if I knew why he was bleeding from his side. I explained to her that he is our only dog and doesn't interact with other animals unless he's wi... read more
If I could give zero stars I would. Booked days ago and still haven't received a follow up from a promised call with a supervisor. video of some of the damages here www.instagram.com/p/CUn5lwuJs5d/ I used the boarding services while I was out of town. The staff was negligent and completely disconnected to what was happening in the back with my dog. My fur baby has noticeable blood/scars on her paws and nose mouth that were not there upon check in. These wounds were not mentioned to us when we called in the day before for... read more
Business response:
Dear Parent~ I am the General Manager of the location and I reached out to via phone this morning. I look forward to speaking with you and discussing Gigi's stay in more detail with you.
We took our dog to Doggie District for a week during a family vacation. I was shocked when I picked him up and he was covered in urine and diarrhea and smelled horrendous. I immediately bathed him and he wasn't feeling well. I can't believe they let my dog be in that condition for what looked like days. He came home sick and at first I thought it was stress diarrhea or a stomach bug from the boarding but it hasn't stopped since we picked him up Sunday. He is now at the vet getting X-rays, blood work and additional tests ... read more
Business response:
Hi Jennifer, First and foremost I hope your baby is feeling better and his routine is back to normal. I apologize that it has taken so long to have someone respond to your comments, we recently went through some leadership change at the resort and unfortunately a few things have slipped through the cracks during the transition. With that being said, I would like to offer you to please contact the resort at your convenience and ask for Joe, I am the new General Manger and would be happy to try to make this right. I am also fo... read more
This used to be the best place to bring your dog. I have had my dog groomed here for the last couple of years, and have occasionally dropped him off to play. The last few times, they never answer the phone, and they don't call when your grooming is completed. I made more than 20 calls just to make an appointment, and left more than 2 messages. They finally returned my call and I was able to schedule. My dog had a grooming appointment for 8:30 am. The person who dropped him off confirmed that I would be called once he w... read more
Business response:
Hi Alexis, Thank you for taking the time to speak with me about your experience, as I welcome all feedback and take them very seriously. I do apologize that our grooming service was not up to standard for you and like I mentioned to you I would love to have Grogan back to perform another furminator for him, if you change your mind about coming back in for this service please let me know and I would be more than happy to re-book your service. I know how frustrating it is to not be able to get through via phone and that numbe... read more
I really hate leaving bad reviews for small businesses unless it's really warranted but I have to in this instance. We had an appointment to have our dog groomed around the beginning of May 2021 and drove our pup over for his appointment to find out they had to cancel because their technician had quit so they rescheduled us for 3 weeks later. This was completely understandable under the circumstances. Our issue came when we showed up this morning for the rescheduled appointment to be told it was canceled again. No call eithe... read more
Business response:
Thank you for providing your feedback about this issue, Travis. We set a high standard for ourselves and are truly sorry fell short on both of these occasions. Unfortunately, during the time of your review, we were facing both staffing and capacity challenges as we were experiencing very high volume of requests and reservations for our services. We have been working extremely hard to recruit top talent for our resort as quickly as possible without sacrificing the quality of care that our Doggie District families have come to... read more
Unfortunately I have given this place a few chances and they always come up short. My biggest issue with them is their lack of communication. Either their phone lines are down or they are "too busy" to answer their phones. The manager even gave me a number to text when I dropped my dog off for the weekend, I text, 0 response. I will not be taking my dog back to doggie district. The only reason I gave 2 stars is because the staff is polite, just horrible with communication.
Business response:
Dear Heather, We set a high standard for ourselves and are truly sorry that you had so much trouble reaching a staff member who could assist you. Unfortunately at the time of your review, in addition to Covid-19 challenges, we were facing both staffing and capacity challenges as we were experiencing very high volume of requests and reservations for our services. We have been working extremely hard to recruit top talent for our resort to meet the needs of every pet parent without sacrificing the quality of care that our Doggi... read more
Unfortunately I have given this place a few chances and they always come up short. My biggest issue with them is their lack of communication. Either their phone lines are down or they are "too busy" to answer their phones. The manager even gave me a number to text when I dropped my dog off for the weekend, I text, 0 response. I will not be taking my dog back to doggie district. The only reason I gave 2 stars is because the staff is polite, just horrible with communication.
Business response:
Dear Heather, We set a high standard for ourselves and are truly sorry that you had so much trouble reaching a staff member who could assist you. Unfortunately at the time of your review, in addition to Covid-19 challenges, we were facing both staffing and capacity challenges as we were experiencing very high volume of requests and reservations for our services. We have been working extremely hard to recruit top talent for our resort to meet the needs of every pet parent without sacrificing the quality of care that our Doggi... read more
I had a terrible experience with this daycare! I dropped my dog off on a day that the normal hours of operation had changed. The staff didn't communicate the change when I signed her in. There was also nothing posted on the door in regards to closing early.When, I arrived to get my dog the business was closed. With, a sign on the door regarding early closure and not being able to pick my dog up until after the holiday. My dog was only suppose to be there for daycare not boarding.I didn't drop her off with food or medicine to... read more
Frequently asked questions about Doggie District - Silverado
How is Doggie District - Silverado rated?
Doggie District - Silverado has a 4.1 star rating with 780 reviews.
When is Doggie District - Silverado open?
Doggie District - Silverado is open now. It will close at 7:00 p.m.