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Doggie District - Silverado
- Pet Boarding
- Las Vegas, NV
About this business
Location details
407 E. Silverado Ranch Blvd., Las Vegas, NV, 89183, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 7:00 p.m. | |
| Tue | 06:00 a.m. to 7:00 p.m. | |
| Wed | 06:00 a.m. to 7:00 p.m. | |
| Thu | 06:00 a.m. to 7:00 p.m. | |
| Fri | 06:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I was EXTREMELY disappointed to discover that my pups were kenneled all day long. When I had my GRANDaughter fetch them for me, she discovered one of our pups were laying in their own pee. I went there two weeks ago and did a phone interview, as well as a curbside interview. I was assured by the manager my pups would be in the same room together. That it was like doggy Disneyland!! If I had been told their "rooms" were kennels, then I would have moved on to the next place to interview them. My GRANDaughter had to go in, even... read more
Took my Mini schnauzer to get groomed. I had to call after 4 1/2 hours to ask if she was ready. She had been ready for a while, when I asked why wasnt I was called they told me their phones were down and they couldn't make outgoing calls. I asked why no one used their cell phones to call owners and was told they are not allowed to use their phones for business purposes. When I expressed my unhappiness about my girl being in a cage for all those hours, she let me know that they have it set up so they can be "free". That's eve... read more
I will not bring my business here again. During my pups stay, I called to talk about my reservation and they first told me there was no record of my pup staying there. After repeating my last name as well as her name multiple times, they finally found her in their system. I picked up my pup from her stay here at this facility and was not pleased with the result. Her bill was twice as much as I thought it would be and it was due to me signing her up for "luxury suite". I had no idea I did that. The staff should have gone ov... read more
Business response:
Hi Jenni, we’re sorry to hear you weren’t satisfied during your recent stay for Remy. Our goal is to always proved your pet with the best possible care to ensure your pet is happy and heathy. I apologize for any miscommunication and would appreciate the opportunity to discuss your concerns in more detail. I will be contacting you shortly
We moved from Vegas 5 years ago. Visited Doggie district for daycare, grooming and boarding in the past. Recently came to visit family and arranged for grooming and boarding. Staff on Wednesday had a tent with special for grooming and discovered they had missinformation. Arranged to have groomed Friday. In addition gave 4 bags of food pre measured for his stay and wrote directions for feeding time. Picked up our dog Saturday. 2 bags of pre measure food in possesion and not grommed. Response was "I apologize." Paid full p... read more
Business response:
Hi Tom, Thank you for your feedback on your recent visit with Jager and I do apologize that he was not groomed. I will be reaching out to my team and re-visiting our customer service standards. I would love the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to reach out to us at 702-666-0208 and ask for me. I look forward to speaking with you. Thank you, Jonathan
Took my dog to doggie district, boarded him for 3 days. While dropping him off, I was curious as to see the facility where the dogs are actually kept. Before I even got to ask for a tour, someone else that was there actually wanted to do the same. I heard them ask for a tour, and the lady working the counter said "o well we prefer not to give any tours right now because it's so hectic".. Like really? So the lady explained that she didn't feel comfortable without seeing the place first and again was told some other bullarky e... read more
Business response:
Hi Christopher! We are saddened to hear you didn’t enjoy a positive experience here at the Silverado Ranch location. We pride ourselves in always giving 5 star service and keeping our resort at tip top shape, I would greatly appreciate the opportunity to address your concerns at your earliest convenience and discuss how we can improve our service. If you could give us a call that would be great! I look forward to speaking with you! - Jonathan
Every time my dog stays here, he comes home with the runs for a week. I always give way more food and treats than he needs but never anything left over. I hate when I have no option but to bring him back. Their training was good at the north location, but he came back with Giardia that time.
Business response:
Hi Casey! We're sorry to hear you weren't satisfied during your stay with us in June. Our goal is to always provide Max and all our fur-kids that stay with us the best possible care to ensure they're happy and healthy! Please know that we deeply care about the safety and well-being of all our guest. We apologize we didn't exceed expectations and would appreciate the opportunity to discuss your concerns at your earliest convenience. We will be contacting you shortly. Have a wonderful day!
Avoid. This place doesn't provide the proper care for your dog. Throws them in an isolated stable behind the building and lets them suffer for hours without attention
Business response:
Hello Trevor! We take your feedback to heart and would appreciate the opportunity to discuss your concerns. Unfortunately, we are unable to identify your information in our client files and would appreciate it if you gave us a call at your earliest convenience. We look forward to speaking with you.
I would actually love to be able to write a review regarding my experience with doggie district. But as they never answer their phone, return phone messages, or reply to emails, I have no actual experience with this establishment other than their ack of communication. I recently moved to this side of town I was excited to see doggie district so close to me. I was all set to spend my money on regular dog grooming and boarding. I guess they're doing just fine and don't need any more customers. As I never received a response to... read more
This place is horrid. We took our dogs there for day care and every time they came back smelling like sewer. I would complain and then felt that my dogs were punished for my complaints. They would be wet every time we picked them up, even if it was a rainy day and we were told they didn't go outside. They have no cap on how many dogs they will take at a time. One day I asked how many dogs they had and they told me over 100!! We left a credit on our package because we no longer felt our dogs were safe or taken care of... read more
Frequently asked questions about Doggie District - Silverado
How is Doggie District - Silverado rated?
Doggie District - Silverado has a 4.1 star rating with 780 reviews.
When is Doggie District - Silverado open?
Doggie District - Silverado is open now. It will close at 7:00 p.m.