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Doggie District - Silverado
- Pet Boarding
- Las Vegas, NV
About this business
Location details
407 E. Silverado Ranch Blvd., Las Vegas, NV, 89183, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 7:00 p.m. | |
| Tue | 06:00 a.m. to 7:00 p.m. | |
| Wed | 06:00 a.m. to 7:00 p.m. | |
| Thu | 06:00 a.m. to 7:00 p.m. | |
| Fri | 06:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I'm actually a bit disappointed in the service here. I was really excited about this place because my dog sitter couldn't make it last minute and they had an opening so I brought in my 3 dogs for boarding. Initially I was grateful that they took them in at the last minute and I left them for 2 nights. I got the 5 star packages because it seem like the one that would give them the most attention (about $300 in total for 2 days) but when I picked them up they didn't seem happy, they were eager to leave. Now I did leave them ov... read more
Business response:
Hi William, I am responding to your yelp review and recent visit, I am so sorry to hear that you did not receive 5 star service. Our staff is the best in the Pet care world and sounds that we have not shown you this. I know that today is yes a very busy day, however we strive to be the best, it does sound that we have come up short in your eyes. Therefore I would like you to please give us another try and if you have a weekend that you need to lodge your baby and we would love the opportunity to show you what great cust... read more
So I rarely add or write reviews. We as my wife and I are truly disappointed with the service we were overcharged for. Let me start by giving them the benefit of the doubt and say we probably have the two toughest dogs to clean and take care of because of there coat. A cotton de tillar (Maltese) and a Shiba. My complaint is if your gonna do a "extra charge" let people know before hand. And if that's the case you need to have a different price sheet on the breed of dog. Not when we're picking the dog up you tell us your charg... read more
When we came for the four hour orientation, our 4 month old puppy seemed to love it. However, the following day when I dropped him off for a full day, he whined when they took him in the back. THAT SHOULD HAVE BEEN MY FIRST SIGN. When I picked him up after work, he was acting really weird. He wouldn't play. Wouldn't touch his food. Kept crawling in our laps and whining. He also smelled very strongly of urine! Everything he touched smelled like urine. I had to bath him and everything he laid on before we went to bed. The next... read more
I left my dog for one night in here. When I picked her up her legs and paws were wet with pee. Do not trust this place to leave your loved one with them!
Business response:
Hi Sozen, I am so very sorry hear of experience you had, this is not at all how we operate if a baby should have a accident we should have given Shiney a exit bath before leaving. The manager of the faciality will be contacting you and we will be happy to refund the stay. Our procedures are to conduct a wellness check on each and every baby that is with us, we clearly did not follow policy with Shiney. I would like very much to offer a free bath however it appears that you may be from out of state, if you are still in to... read more
Last week we took our 4 month old (fully vaccinated) pup here to try it out to allow him to socialize and play with other dogs. Although the staff was friendly enough I had a bad feeling from the beginning when I took the tour. We arrived at 10am and they took our dog back while I completed the paperwork. About 15 minutes later I took the tour. The outside yards are fairly small with artificial turf and back right up to the wall of the neighboring apartments, but seemed to be attended by a staff in each yard. They have ... read more
Seriously not impressed. So first off I had gone in for my orientation 3 weeks in advance and made my reservation for around Christmas time. Of course I double check to make sure they had my reservation down; they said yes, during this consultation I make sure to tell them my dog needs to be kept separate from other dogs. I call a few days before to confirm my reservation, they lost it and it never got put in. So I go in for my reservation and one of the ladies says to me, something and ends it with "well she just made her r... read more
Business response:
Hi Olivia, I am sorry that there was confusion regarding your reservation. I would like to assure that your baby (Athena) was not with any other dogs, I am not sure why you may have been under that impression but she was a individual player and spent time only with a staff member. I realize she is a German Shepherd, but we have many German Shepherds that play in a group, they all do very well. I do not want anyone getting a bad impression from your statement that German Shepherds are dangerous. I would like to discuss th... read more
Was looking for a new place to board my babies for a little cheaper than what I have been paying.. I originally called and received a quote for both of my animals for a 30 day package at $1209 for the four star treatment.. I ended up finding someone to watch one of my dogs and called back to receive a quote for one dog for $30 days and received a quote of $1400 at the four star rate. She said that wasn't even included the daily fee.. I'm confused as to how it is cheaper one day for TWO animals and another quoted me a much hi... read more
Business response:
HI, I am responding to your Yelp review I am so sorry for the confusion. First I would like to explain that our Lodging packages are designed for one dog however if you have 2 dogs it would make a 30 day package 15 nights for each dog. Autumn is in training and may have given incorrect information, did you ask for a manager? Shanan would be able to explain everything in great detail. We also have a specfic price for each dog according to size and there may have been confusion on size when quoting you a price. I would be ... read more
Horrible place. I left my Boston for two nights. Picked him up with an eye infection and timid of everything. Not to mention full of feces. The least they could of done was clean him up. Do yourself right and NEVER I repeat NEVER bring your pet here.
We chose this facility to train my boyfriend's 4-year-old dog. At first, we loved the place, and loved everything they were about and everything they claimed to produce. The main concerns that created a need for training, however, were not addressed, and my boyfriend wound up spending lots and lots of money for minimal results. We contacted the owner after training to discuss our concerns (as she'd suggested we do), but once we were no longer "customers" she didn't respond to the contact. We were ignored, and left to deal w... read more
Business response:
I am contacting you regarding your Yelp review, can you tell me who your baby is? Our Owners are both males so I am trying to find out who you spoke to. Was your baby in our training camp? I would love to address your concerns as you may know our training is continual and if your babies problems were not address I ask you to please personally contact me I am the Region Manager we continue training until your results are achieved please email me so I can address these concerns. Cindy@doggiedistrict.com
Frequently asked questions about Doggie District - Silverado
How is Doggie District - Silverado rated?
Doggie District - Silverado has a 4.1 star rating with 779 reviews.
When is Doggie District - Silverado open?
Doggie District - Silverado is open now. It will close at 7:00 p.m.