Hotel was excellent for convenience to the Ford Center but our check-in was delayed for over an hour from the 3 pm posted time. Staff was not equppied to handle the volume of folks arriving and did a poor job of communicating with us

Business response:

Please accept our sincere apologies for the delayed check-in experience you encountered during your stay. We understand how frustrating it can be to wait beyond the posted check-in time, especially after traveling. We take your feedback seriously and will address these issues with our staff to improve our check-in process and communication. Our goal is to provide a smooth and efficient experience for all our guests, and we clearly fell short in this instance. Thank you for bringing this matter to our attention, as it helps u... read more

Susan

on Expedia

6 months ago

Front desk person rude and NOT helpful

Annie

on Expedia

6 months ago

Sarah

on Expedia

6 months ago

Bad Guest Relations We accidentally booked for the wrong night (1 day later) and when we called to change the date they said there were no rooms for that night and cancellation was not allowed. I really don't understand how when an honest mistake is caught 5 minutes after you make it that the hotel cannot credit or refund. Hotels was not helpful as they just deferred to the booked hotel.

Laronda

on Expedia

7 months ago

I went in my room sheets was dirty went in the bathroom pubic hairs all in the bathroom floor from a previous guest very dusty

Luke

on Expedia

7 months ago

Monica

on Expedia

7 months ago