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DoubleTree by Hilton Evansville
- Hotels
- Evansville, IN
About this business
Location details
601 Walnut St, Evansville, IN, 47708, United States
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Was not thrilled about having to pay for parking after paying a higher amount for my room than I normally do.
Business response:
Hi, Darlene. Thank you so much 😊
My event was canceled less than 24hrs and I tried to change my stay for a different date. I wasn’t expecting a refund just wanted to stay a different night. The hotel wouldn’t and now I am out the money for a night that was out of my control. This hotel is connected to the event center and should be willing to work with situations like this.
Hotel was excellent for convenience to the Ford Center but our check-in was delayed for over an hour from the 3 pm posted time. Staff was not equppied to handle the volume of folks arriving and did a poor job of communicating with us
Business response:
Please accept our sincere apologies for the delayed check-in experience you encountered during your stay. We understand how frustrating it can be to wait beyond the posted check-in time, especially after traveling. We take your feedback seriously and will address these issues with our staff to improve our check-in process and communication. Our goal is to provide a smooth and efficient experience for all our guests, and we clearly fell short in this instance. Thank you for bringing this matter to our attention, as it helps u... read more
Front desk person rude and NOT helpful
Bad Guest Relations We accidentally booked for the wrong night (1 day later) and when we called to change the date they said there were no rooms for that night and cancellation was not allowed. I really don't understand how when an honest mistake is caught 5 minutes after you make it that the hotel cannot credit or refund. Hotels was not helpful as they just deferred to the booked hotel.
I went in my room sheets was dirty went in the bathroom pubic hairs all in the bathroom floor from a previous guest very dusty
Frequently asked questions about DoubleTree by Hilton Evansville
How is DoubleTree by Hilton Evansville rated?
DoubleTree by Hilton Evansville has a 3.8 star rating with 3,801 reviews.
When is DoubleTree by Hilton Evansville open?
DoubleTree by Hilton Evansville is open now. It is open 24/7.