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DoubleTree by Hilton Evansville
- Hotels
- Evansville, IN
About this business
Location details
601 Walnut St, Evansville, IN, 47708, United States
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The room was not clean and the bottles in the shower were empty.
The moment we stepped into the hotel there was a foul smell that was awful. The smell wafted as far as to my room on the 2nd floor. I know that there were a few more dissatisfied patrons as well. We only had 2 towels for our room. The room was not any better than other hotels I have a stayed in the area. The only good thing about the room is the pillows. I will not recommend this hotel for the amount of money I paid.
The staff at check in and check out were wonderful as well as our room. Did not care for the market place. Chose an item that needed water and a microwave. Staff instructed me to go all the way around a hall to get water and come back to use the microwave. Did not realize there was no microwave in the room. Very inconvenient. Didn’t care for the bar staff discussing their personal life drama while having a drink at the bar.
Business response:
Hi, Charise. We appreciate the kind words and are glad we could provide you with a positive experience!
Wouldn’t let me check in because I was 20 not 21 even though I had already paid for my room.
Business response:
Hi, Jaret. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.
The room seemed to be dusty.
Business response:
Thank you, Stacy. We appreciate your review!
The front desk staff, Adriane, was unprofessional. We drove 4 hours and called ahead both 24 hours before and the day of to inquire about early check-in. We were told check-in was 2pm at first, then 1pm, and later "first come, first serve." Despite asking multiple times if she needed my confirmation number, she said it wasn't necessary. We arrived between 1–2pm, only for Adriane to tell me the room wasn’t ready and check-in was at 4pm. We had an event at 5pm and still needed to get ready. She explained that suites, which cos... read more
Business response:
Hi, Kay. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.
Still waiting for responses from hotel that was talked about when we were there but yet to respond
Business response:
Hi, Zachary. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.
There was hair from the previous guest still along the shower walls when we checked in and the room was not cleaned properly. Whole room felt grimey even though this room was almost $200 a night. Absolutely not worth it would never stay here again.
Nothing
Business response:
Hi, Mark. Thank you so much!
Frequently asked questions about DoubleTree by Hilton Evansville
How is DoubleTree by Hilton Evansville rated?
DoubleTree by Hilton Evansville has a 3.8 star rating with 4,007 reviews.
When is DoubleTree by Hilton Evansville open?
DoubleTree by Hilton Evansville is open now. It is open 24/7.