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DoubleTree by Hilton Evansville
- Hotels
- Evansville, IN
About this business
Location details
601 Walnut St, Evansville, IN, 47708, United States
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I kinda missed reading that the parking was at additional cost which was kind of a bummer considering the high prices per night. We didn’t have much choice in places to stay so this was the most adequate option. Though I’d say for what you pay the bathroom should have been way cleaner! Anyways if I’d have to go to Evansville ever again I guess I’d stay there
The floors were dirty in our room and the hallway. Bandaids stuck to the carpet. Room had larger food crumbs on the floor. I know it wasnt vacuumed because I found change under the desk. Fridge in room stopped working sometime through the night so our food was wasted. Iron was broken so water got everywhere. Exit for parking garage has a median in front so you can only go one way and have to circle around. Lighting in the room was poor so i dont recommend staying here if you need to get ready for an event.
Horrible
Was not thrilled about having to pay for parking after paying a higher amount for my room than I normally do.
Business response:
Hi, Darlene. Thank you so much 😊
My event was canceled less than 24hrs and I tried to change my stay for a different date. I wasn’t expecting a refund just wanted to stay a different night. The hotel wouldn’t and now I am out the money for a night that was out of my control. This hotel is connected to the event center and should be willing to work with situations like this.
Business response:
Hi, Verified. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.
Business response:
Hi, Chris. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.
Hotel was excellent for convenience to the Ford Center but our check-in was delayed for over an hour from the 3 pm posted time. Staff was not equppied to handle the volume of folks arriving and did a poor job of communicating with us
Business response:
Please accept our sincere apologies for the delayed check-in experience you encountered during your stay. We understand how frustrating it can be to wait beyond the posted check-in time, especially after traveling. We take your feedback seriously and will address these issues with our staff to improve our check-in process and communication. Our goal is to provide a smooth and efficient experience for all our guests, and we clearly fell short in this instance. Thank you for bringing this matter to our attention, as it helps u... read more
Front desk person rude and NOT helpful
Business response:
Hi, Susan. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.
Frequently asked questions about DoubleTree by Hilton Evansville
How is DoubleTree by Hilton Evansville rated?
DoubleTree by Hilton Evansville has a 3.8 star rating with 4,007 reviews.
When is DoubleTree by Hilton Evansville open?
DoubleTree by Hilton Evansville is open now. It is open 24/7.