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DoubleTree by Hilton Evansville
- Hotels
- Evansville, IN
About this business
Location details
601 Walnut St, Evansville, IN, 47708, United States
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The hallways needed vacuumed. We never received our cookies. Called down and ordered food Saturday morning. Was told give them 10 minutes. Waited all most 15 before I headed down. Then was told it still wasn’t ready. So I waited. After waiting 30 minutes longer. I walked up and ask it out food was ready. They lady said yes I just have to get it from the back. Took my money then helped everyone else at all the tables before she got my food. Once I finally got the food and got back to my room. The food wasn’t even warm!
Waited through dinner We were there at 3:00 for check-in and told the room was not ready. Along with many other people who were waiting. We were told to come back in 45 minutes. Later, we were told that the room was still not ready and that they are having a hard time keeping up with a noon check-out and a 3 pm check-in. After waiting for nearly 2 hours, the room was ready.
Business response:
Hi Erin, I'm very sorry to hear about the delay you experienced with your reservation. I know our team worked as hard as they could to make sure rooms got turned over in a timely manner, and I can imagine how frustrating it must have been to sit and wait past the posted check-in time. The posted time of 3pm is when our check-in time typically begins, but doesn't necessarily mean all rooms in the building are available at that time, it depends on the night before and check-outs in the morning. Thank you for providing your fee... read more
Jr suite was dirty, dusty and had old orange juice left in the fridge. Dust everywhere and food under the couch.
Business response:
We sincerely apologize for the unsatisfactory condition of your suite. It's regrettable to hear about your experience with the cleanliness issues you encountered. We take great pride in maintaining high standards of cleanliness, and it's clear we fell short in this instance. We would appreciate the opportunity to address your concerns directly and make things right. Please contact us at (812) 423-5002 to discuss this matter further. Your feedback is valuable to us as we strive to improve our services.
Great on site staff. Respect for them
Business response:
Hi, Chad. We are sorry to see that you did not have the five star experience you should have had. Please let us know if theres anything we can do to make it right. Call us at (812) 423-5002.
I checked in using the app and said we'd be there around 4, check in is at 3. We got there at 5pm and had to go to the front desk anyway because the digital key wasn't working. Turns out our room wasn't even ready yet. When we finally got to the room there was trash behind the nightstand and the toilet ran the ENTIRE time.
Business response:
Thank you, Anonymous. We appreciate your review!
Will never stay there again
Business response:
We're deeply disappointed to hear that you will never stay with us again. We take all guest feedback seriously and would greatly appreciate the opportunity to understand what went wrong during your stay. Please feel free to reach out to us directly at (812) 423-5002 to discuss your concerns further. We would like to learn more about your experience and see if there's any way we can address the issues you encountered.
Bring your own pillows! Pillows were so flat could not sleep comfortably.
Business response:
Thank you, Michelle. We appreciate your review!
This was not great. The bed oddly did not have a fitted sheet on the bottom, which is super dumb, there were lots of bugs in the room both alive and dead, the refrigerator rack was broken and hoopty af, and there were sirens pretty much all night. That being said, the staff was fantastic especially Walter who is very friendly and understands excellent customer service perfectly. Thank you Walter!
Frequently asked questions about DoubleTree by Hilton Evansville
How is DoubleTree by Hilton Evansville rated?
DoubleTree by Hilton Evansville has a 3.8 star rating with 3,723 reviews.
When is DoubleTree by Hilton Evansville open?
DoubleTree by Hilton Evansville is open now. It is open 24/7.