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DoubleTree by Hilton Evansville
- Hotels
- Evansville, IN
About this business
Location details
601 Walnut St, Evansville, IN, 47708, United States
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Business response:
Thank you for sharing your experiences. We value guest feedback as it allows us to continue to improve.
Located in the downtown area. Parking in their garage is not free there is a fee to park. Only there for one night $18 fee. Rooms are not clean the lamps were very dusty, the shower was super dirty like it hadn’t been cleaned and comforter had a blood stain. The comforters are not changed between guest. Floors squeak when walking. Overall don’t believe this is a 4 star hotel like it’s portrayed.
Business response:
We are disappointed to see that your stay did not meet expectations. Please call the hotel directly as we would like to discuss this further.
Had a wedding to get to with limited time and had to leave by 3:45. Our room wasn’t ready until 3:25, although Hilton Honors behind us got theirs. Bad
Business response:
We would love to speak to you in person. Please contact us at the property at your earliest convenience.
over charges for parking and no free coffee available unless you bought it from the attached Starbucks and $15.00 a night for parking.. over priced breakfast, I have stayed at nicer hotels for less than I paid for this and was treated much better
Business response:
Please contact the property directly so we may be of further assistance
The room was dirty when we got there. Dirty stained sheets and pillows and bath mat in front of shower was wet. I dont think it was changed before we got there
Business response:
I am sorry to hear that your stay was less than satisfactory and would like to discuss this with you personally. We look forward to your next stay with us and for the opportunity to make it right!
Unorganized Unorganized, did not have my room ready and was told it was unavailable, after getting a different room they found me what I booked. The next day I noticed they double charged me for the stay.
Business response:
We appreciate your feedback and apologize for any inconveniences occurred during your stay. Please give me a call at the property and I will look into the charges from your stay. Thank you!
Noisy and poor service! We checked in on Friday and check in went fine. When we got to the room it was obvious that it hadn't been vacuumed as we found someone's medication on the floor. The bed was nice and comfortable one of the only pluses during the stay. Our first night around 5 am we were awakened by constant banging noises. On the way out for the day we inquired about what the noises might be. The young man explained our room backed to the elevator and that's what we were hearing. He offered to move us but since we we... read more
Business response:
I apologize for any inconveniences experienced during your stay. I would like to speak to you personally about the stay and again, I do apologize that the stay was not up to our standards and I would like the opportunity to Make it Right.
We arrived at hotel around 10:30pm. They could not find my reservation and then the hotels rat was $10 a night cheaper.
Business response:
We apologize for any inconveniences experienced during your visit and appreciate your feedback. The issue with the reservation has been addressed with the appropriate management staff and we hope you return to the DoubleTree by Hilton Evansville.
The bed was amazing!! The television did not work and had to call 3 different times to have it repaired. Toilet seat was broken.
Business response:
We appreciate you taking the time to complete the survey. I apologize for the inconveniences experienced during your stay and want to assure you that all information has been relayed to the proper manager. We appreciate you choosing the DoubleTree by Hilton Evansville and look forward to your next visit!
Frequently asked questions about DoubleTree by Hilton Evansville
How is DoubleTree by Hilton Evansville rated?
DoubleTree by Hilton Evansville has a 3.8 star rating with 4,008 reviews.
When is DoubleTree by Hilton Evansville open?
DoubleTree by Hilton Evansville is open now. It is open 24/7.