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DoubleTree by Hilton Evansville
- Hotels
- Evansville, IN
About this business
Location details
601 Walnut St, Evansville, IN, 47708, United States
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Unorganized Unorganized, did not have my room ready and was told it was unavailable, after getting a different room they found me what I booked. The next day I noticed they double charged me for the stay.
Business response:
We appreciate your feedback and apologize for any inconveniences occurred during your stay. Please give me a call at the property and I will look into the charges from your stay. Thank you!
Noisy and poor service! We checked in on Friday and check in went fine. When we got to the room it was obvious that it hadn't been vacuumed as we found someone's medication on the floor. The bed was nice and comfortable one of the only pluses during the stay. Our first night around 5 am we were awakened by constant banging noises. On the way out for the day we inquired about what the noises might be. The young man explained our room backed to the elevator and that's what we were hearing. He offered to move us but since we we... read more
Business response:
I apologize for any inconveniences experienced during your stay. I would like to speak to you personally about the stay and again, I do apologize that the stay was not up to our standards and I would like the opportunity to Make it Right.
We arrived at hotel around 10:30pm. They could not find my reservation and then the hotels rat was $10 a night cheaper.
Business response:
We apologize for any inconveniences experienced during your visit and appreciate your feedback. The issue with the reservation has been addressed with the appropriate management staff and we hope you return to the DoubleTree by Hilton Evansville.
The bed was amazing!! The television did not work and had to call 3 different times to have it repaired. Toilet seat was broken.
Business response:
We appreciate you taking the time to complete the survey. I apologize for the inconveniences experienced during your stay and want to assure you that all information has been relayed to the proper manager. We appreciate you choosing the DoubleTree by Hilton Evansville and look forward to your next visit!
The beds are very comfortable, the room quiet and clean. We had to ask to get coffee packets because they weren’t replenished after housekeeping went through. The television wasn’t working and we had to ask several times to have it repaired. The hotel charges 15.00 a day for parking and 13.00 for a basic breakfast that is free anywhere else.
Business response:
Thank you for sharing your experience with us.
$15 over night parking is excessive. Could have ppark
Business response:
Thank you for taking the time to share you experience. Any concerns have been relayed to the appropriate manager. We thank you for your input and look forward to your next stay with us!
-After reviewing room options online, I called to make my reservation. I wanted one king bed for myself and my two kiddos (ages 3 & 5). Lady on the phone said I couldn’t book that for 3 people; I needed to either book two queens or a King suite. I informed her that online it was showing this room available for three people. “Well I guess you’ll have to book it online then.” -When we arrived, kiddos were excited for chocolate chip cookies but they were oatmeal chocolate chip & nut...not exactly kid-friendly. -The entrance fro... read more
Business response:
Thank you for taking the time to share your experience with us. We apologize that your stay was not up to expectations and all concerns have been shared with the appropriate manager.
Did not like to pay for parking garage $15 for overbite parking
Business response:
Thank you for taking the time to share your experience with us. We are pleased to see that your stay was enjoyable and honored to have your business! We look forward to your next visit in Evansville!
We got to our room only to discover the bathroom had not been cleaned. Told them at the front desk and the only thing said was I will tell house keeping. Makes me wonder how clean the bed really was.
Business response:
Thank you for taking the time to share your experience with us. We apologize that your stay was not up to standards. The appropriate mgmt will be notified so they can look in to the matter. Thank you and we look forward to your next visit in Evansville!
Frequently asked questions about DoubleTree by Hilton Evansville
How is DoubleTree by Hilton Evansville rated?
DoubleTree by Hilton Evansville has a 3.8 star rating with 3,723 reviews.
When is DoubleTree by Hilton Evansville open?
DoubleTree by Hilton Evansville is open now. It is open 24/7.