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DoubleTree by Hilton Evansville
- Hotels
- Evansville, IN
About this business
Location details
601 Walnut St, Evansville, IN, 47708, United States
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Very disappointed Tried to checknin at 3, we were told rooms werent available and it should only be 5-10 minutes. We were in town for a show, and had early dinner reservations (4:30) so that we could finish dinner and make the show. Our plan was to check in at 3, take a quick shower and head to dinner. Another couple staying with us got into their room at 3, so finally at 3:50, we used their room to clean up for dinner. A little after 4 when leaving the lobby there were quite a few people still waiting for their rooms includ... read more
Business response:
Our apologies on the housekeeping issues that you experienced here at our property. I can assure you that this is not the level of service that we can provide to our guests. I will be sure to mention this to the Executive Housekeeper to ensure that we take the steps necessary to WOW our guests. We hope to have you back again. Thank you.
Our stay was neither terrible nor exceptional. Our view was out of the back of the property, which viewed the roof of the walkway to the Ford Center and the back which was the parking lot of the courthouse and into the lower income area of town. The continental breakfast was $13 (we opted agaisnt that), we had a suite, but it had no mini fridge and had one trashcan (in the bathroom) in the whole area. The couch was stained and though comfortable, once I noticed the stains I avoided it. I also saw an M&M wrapper next to the b... read more
Business response:
Thank you for sharing your experiences. We value guest feedback as it allows us to continue to improve.
Chairs in the room are filthy. Restaurant is SUPER overpriced with no kids menu
Business response:
Thank you for sharing your experiences. We value guest feedback as it allows us to continue to improve.
The skywalk was great over to the Ford center. The bar was small and the service was not good. We ordered room service at 815 and at 930 still didnt have anything. I called to inquire and they stated it would be another 45 minutes. The man who answered the phone didnt have very good customer service skills.
Business response:
Thank you for sharing your experiences. We value guest feedback as it allows us to continue to improve.
Business response:
Thank you for sharing your experiences. We value guest feedback as it allows us to continue to improve.
Located in the downtown area. Parking in their garage is not free there is a fee to park. Only there for one night $18 fee. Rooms are not clean the lamps were very dusty, the shower was super dirty like it hadn’t been cleaned and comforter had a blood stain. The comforters are not changed between guest. Floors squeak when walking. Overall don’t believe this is a 4 star hotel like it’s portrayed.
Business response:
We are disappointed to see that your stay did not meet expectations. Please call the hotel directly as we would like to discuss this further.
Had a wedding to get to with limited time and had to leave by 3:45. Our room wasn’t ready until 3:25, although Hilton Honors behind us got theirs. Bad
Business response:
We would love to speak to you in person. Please contact us at the property at your earliest convenience.
over charges for parking and no free coffee available unless you bought it from the attached Starbucks and $15.00 a night for parking.. over priced breakfast, I have stayed at nicer hotels for less than I paid for this and was treated much better
Business response:
Please contact the property directly so we may be of further assistance
The room was dirty when we got there. Dirty stained sheets and pillows and bath mat in front of shower was wet. I dont think it was changed before we got there
Business response:
I am sorry to hear that your stay was less than satisfactory and would like to discuss this with you personally. We look forward to your next stay with us and for the opportunity to make it right!
Frequently asked questions about DoubleTree by Hilton Evansville
How is DoubleTree by Hilton Evansville rated?
DoubleTree by Hilton Evansville has a 3.8 star rating with 3,723 reviews.
When is DoubleTree by Hilton Evansville open?
DoubleTree by Hilton Evansville is open now. It is open 24/7.