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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.Ā
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Not what I was expecting.It didn't look very clean compared to other surrounding hotels. The carpet was dirty.Ā
Business response:
Hello Latisha! Thank you for taking the time to share your experience. We're sorry to hear that your stay didnāt meet your expectations. Cleanliness and comfort are our top priorities, and weāll address the issues you mentioned regarding the carpet. Your feedback is important, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to improve your experience in the future.Ā
The staff was amazing. Everyone I see greeted me with a smile and was very helpful. My room was clean, but outdated. The carpets were nasty inside and out of the room. My overhaul stay was comfortable, but I will not book again until they upgrade their rooms. It's not the staff's fault. That they have failed to keep upĀ
Business response:
Hello! Thank you for sharing your feedback! We're glad to hear that the staff did a great job at welcoming you, that you had a comfortable stay and we are happy to know that the cleanliness of the room met your expectations. We do apologize for the stained carpet; we will meet with our housekeeping team and resolve this issue. Thanks again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!Ā
Fix the tv Checking in was great. Got to the room and the tv did not work. Was moved to a different room and most of the channels did not come in. Had to go to the casino to watch the game.Ā
Business response:
Hello Jermaine, thank you for taking a moment and sharing your feedback with us. We are delighted that you had a great experience during the check-in process. We sincerely apologize for the issues you experienced with the TV. We will look into the issue to improve your experience in the future. We appreciate your understanding and hope to welcome you back for an even better stay next time!Ā
Business response:
Hello Stanijha! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.Ā
Business response:
Hello Alex! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.Ā
Business response:
Hello Judy! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.Ā
HappyĀ
Business response:
Hello Josue! Thank you for the wonderful review, we are glad that you had a happy experience with us! We greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.Ā
Business response:
Hello Ray! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.Ā
Business response:
Hello Adeana, thank you for your feedback and for rating us. Weāre sorry to see that your experience didnāt fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. Weāre committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.Ā
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 6,998 reviews.Ā
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m. Ā