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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello Erik, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
It was not what I expected from a casino hotel. T hotel looked clean but it had a musty smell. The casino was dirty and it really smelled old and musty. Didn’t eat at any of the restaurants. Just smelled to bad.
Business response:
Hello Harriett, thank you for your feedback. We apologize for the unpleasant stay you had. I will be sharing this with my team so we can improve our overall product and service. Once again, thank you for business and we hope you have a pleasant day.
The employees were all super friendly and helpful. Nice surprise that this hotel provided a free shuttle to the cardinal games. It’s separate from the casino so there’s not a lot of activity thankfully. (Half the food options at the casino weren’t open so that was a downer but again, separate from hotel - but those are the only nearby options so wanted to note that.) The negative part of my review comes from the sketchiness of the room: lamp connected to bed was loose and crooked, the fridge in room wasn’t usable, the desk c... read more
Business response:
Hello Brianna, thank you for your valuable feedback. We are happy to hear how helpful and friendly our staff was during your stay. We are affiliated with the casino but the two buildings are not physically connected. We sincerely apologize for the Housekeeping and Maintenance issues you experience in your room and the inconvenience it caused you during your stay. We take pride in the product we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Hou... read more
We love staying at Casino Queen! It is a bit outdated but the staff and convenience make up for that. They provide a free shuttle to the ballgames and being next to Draft Kings is the reason we chose to stay here.
Business response:
Hello Angi, thank you for taking a moment and sharing your experience with us! We are happy to hear that you enjoyed your stay with us and that the staff gave you such a warm and friendly welcome. We are glad you got the chance to enjoy the complimentary shuttle to the ballgame. Once again, we thank you Angi and we look forward to seeing you again soon!
Business response:
Hello Joseph, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
Business response:
Hello Amy, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
Very clean and friendly services both nights.
Business response:
Hello Shonita, thank you for taking a moment and giving us a review. We truly appreciate your kind words and we look forward to having you again!
Business response:
Hello Karla, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
When we 1st got there, there was used Q-tips under the bathroom cabinet and dead bugs. The bed sheet and comforter was tucked so far under the end of the bed that would not even cover our arms without scooting down in the bed or untucking them! Also your coffe sucks big time.
Business response:
Hello Joyce, thank you for taking a moment and sharing your experience with us! We sincerely apologize for the issue you expressed with your room, we will work with our housekeeping team and use this as a teaching moment to better ourselves and our product. Once again, we thank you and we appreciate your business.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 6,091 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.