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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The girl at the front desk when we checked in seemed to not care if we were there or not. The toilet in room 331 needs some work it wobbles when you sit down on it.. scared one time someone might fall.
Business response:
Hello Constance, thank you for your feedback. I’m sorry to hear that your check-in experience didn’t feel welcoming, this isn’t the level of hospitality we strive for, and we’ll be addressing it with our team. We also appreciate you pointing out the issue with the toilet in room 331. Our maintenance team has been notified and will take care of it promptly to ensure guest safety. We value your input and hope you’ll consider staying with us again for a much better experience.
We had a beautiful view of the arch. Other than that, unimpressed. The exterior isn't well maintained. Interior is very dated but clean. The person who checked me in was grumpy, and didn't want to be bothered. The restaurants in the casino are the only handy places, and all i can say is 'depressing'.
Business response:
Hello Rebecca and thank you for sharing your experience with us. We're glad to hear you enjoyed the beautiful view of the Arch, that’s something many of our guests love. However, we are truly sorry to hear that the rest of your stay did not meet expectations. We take your feedback seriously, especially regarding the condition of the exterior, the atmosphere of our dining options, and the service you received at check-in. This is not the impression we want our guests to leave with, and your comments have been shared with our ... read more
Comfortable beds
Business response:
Hello Douglas, thank you so much for the fantastic review! We are delighted to hear that you enjoyed the comfortable beds, and we look forward to seeing you again!
Nothing fancy but served its purpose
Business response:
Hello Josh, thank you so much for the review! We are delighted to hear that you enjoyed your stay with us, and we look forward to seeing you again!
Stay was good.
Business response:
Hello Jeffrey, thank you so much for the fantastic review! We are delighted to hear that you enjoyed your stay with us, and we look forward to seeing you again!
It was clean and rooms were large. Great location-short drive to Arch or public transportation close. Bed was comfortable.
Business response:
Hello Wendy, thank you so much for the fantastic review! We are delighted to hear that you enjoyed your room, and the location was convenient for your travel needs. We thank you and we look forward to seeing you again!
Very relaxing n comfy
Business response:
Hello Corderra, thank you so much for the fantastic review! We are delighted to hear that you enjoyed your stay with us, and we look forward to seeing you again!
Business response:
Hello David and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,370 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.