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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The staff was helpful, check in was smooth, and there was lots of security. It was a close drive and a manageable walk to the arch. Our only issue was that our room keys stopped working several times, but the staff quickly resolved the issue each time.
Business response:
Hello Andrew and thank you for your thoughtful feedback! We're glad to hear you enjoyed the smooth check-in, helpful staff, strong security presence, and our convenient location near the Arch. We apologize for the inconvenience with the room keys but are happy our team was able to assist you promptly each time. We appreciate your understanding and hope to welcome you back for an even smoother stay next time.
Hotel con una vista spettacolare sul st louis arch. Le camere sono spaziose e confortevoli. La reception svogliata...
Business response:
Salve Loris e grazie per il suo feedback. Siamo lieti che abbia apprezzato le camere spaziose e confortevoli e la vista spettacolare sull'Arco di St. Louis. Tuttavia, ci dispiace che la sua esperienza con il nostro team della reception non abbia soddisfatto le aspettative. Questo non è il livello di servizio che intendiamo offrire e ci impegneremo a risolvere il problema con il nostro personale per garantire una maggiore attenzione in futuro. Apprezziamo i suoi commenti e speriamo che lei possa tornare a soggiornare da noi.
Nice stay It was close to everything I was looking to do. Had some good food options found at the Casino. The room carpet was stained and a few of the lights did not work but the bed and TV were fine. The bathroom was clean and the showers water flow was great. They even provide a shuttle to the hockey or baseball stadium on game days. They have a gym that is not busy. Overall, a nice stay.
Business response:
Hello Braulio and thank you for sharing your experience. We're happy to hear our location worked well for your plans, that you enjoyed the food options, clean bathroom, comfortable bed, and the added perks like our shuttle service and quiet gym. We do apologize for the stained carpet and lighting issues in your room these have been noted and will be addressed by our maintenance team. Your feedback helps us improve, and we’re glad your overall stay was a pleasant one. We hope to welcome you back again soon!
The stay was ok. It was convenient for my plans. The shower curtain was so bad that I had to keep adjusting while I was in shower. The shower head was not on properly so the bathroom got soaked. Found hair in sink. The a/c wasn’t working so the room was a hot box. Eventually they came and repaired it so it wasn’t too bad.
Business response:
Hello Phillip and thank you for your feedback. While we're glad, our location was convenient for your plans, we're truly sorry for the issues you experienced including the shower setup, cleanliness concerns, and the A/C trouble. That’s not the standard we aim to provide, and we appreciate you bringing it to our attention. We’re addressing these matters with our maintenance and housekeeping teams to ensure improvements. If there’s anything else we can do or if you’d like to discuss your stay further, please feel free to reach... read more
It’s was very clean a nice
Business response:
Hello Alese, thank you so much for taking a moment and rating us! We are delighted to hear that you enjoyed your stay. We thank you for choosing to stay with us and we look forward to having you again!
Great place to stay Cardinal & Battlehawks game Another Great stay at Casino Queen Hotel, parking excellent, employees helpful & courteous, room cleanliness was great and beds very comfy. Another great experience.
Business response:
Hello Richard and thank you so much for your kind words! We're thrilled to hear you had another great stay with us. It's wonderful to know you enjoyed the clean room, comfortable beds, helpful staff, and convenient parking. We truly appreciate your continued support and look forward to welcoming you back again soon!
Views are great. Pleanty to do with the casino and places to eat near by. Transportation is easy. Hotel could use updating, smelled a little like stale cigarettes. Could be cleaner.
Business response:
Hello Khala and thank you for sharing your thoughts with us. We're happy to hear you enjoyed the views, the convenience of nearby dining and entertainment, and easy transportation. We also appreciate your feedback about the condition of the hotel, please know that cleanliness and air quality are top priorities for us, and we’re actively working on updates to improve the overall guest experience. We hope to have the chance to welcome you back for a fresher and more comfortable stay!
Business response:
Hello Brea, thank you so much for taking a moment and rating us! We are delighted to hear that you enjoyed your stay. We thank you for choosing to stay with us and we look forward to having you again!
Business response:
Hello Erica, thank you so much for taking a moment and rating us! We are delighted to hear that you enjoyed your stay. We thank you for choosing to stay with us and we look forward to having you again!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.8 star rating with 9,755 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.