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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The front counter staff seemed a little more concerned with her phone than offering a greeting when I entered the hotel to check in. The floors in my room were stained and overall, the room was a bit out-dated and dirty.
Business response:
Hello Matthew and thank you for sharing your experience. We apologize for the lack of attentiveness at check-in and the condition of your room. This is not the standard we aim to uphold, and we’ll be addressing these concerns with our team immediately. We appreciate your feedback and hope to provide a much-improved stay in the future.
First time to the Hotel/Casino. Very clean, great staff, and won a little money!
Business response:
Hello Rich and thank you for taking a moment and giving us such an amazing review. It's awesome to hear that you won, congratulations! We’re glad you enjoyed the clean rooms and great staff. Hope to see you again soon!
Not bad. Fair price.
Business response:
Hello Justin and thank you! We’re glad you found the price fair and hope to welcome you back soon.
Cleam
Business response:
Hello Stephanie. thank you so much for the fantastic review! We are delighted to hear that you enjoyed your stay with us, and we look forward to seeing you again!
Nice Nice place to stay. Offers shuttles to local sporting events.
Business response:
Hello Charles and thank you for the kind words! We’re glad you enjoyed your stay and found our shuttle service to sporting events convenient. Hope to see you again soon!
Business response:
Hello Derrick and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Okay not as expected
Business response:
Hello Jigish and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Morning lady was wonderfull the 2 night shift girls were not so helpful. They seemed to be in a rush to go home.
Business response:
Hello Juanita and thank you for your feedback. We're happy to hear the morning staff provided great service and apologize for the less helpful experience with the night shift. We'll address this with our team to improve consistency.
The bad - The general conditions of the property were very rundownThe TV had a continuous glitch and was outdated. no microwave. The good - the staff was excellent!
Business response:
Hello Jennifer and thank you for your honest feedback. We're glad to hear you had a positive experience with our staff. We appreciate your comments about the property and amenities and will work on improvements.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,964 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.