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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our stay was pretty good overall except for the staff member who checked us in. She was very rude and unpleasant and does not belong working in the customer service industry.
Business response:
Hello Amy and thank you for sharing your experience with us. We truly apologize for the negative experience you had at check in. This is certainly not the level of service we strive to provide, and we understand how disappointing this must have been for you. We would appreciate the opportunity to make this right. Please contact a manager at your earliest convenience so we can address your concerns directly. If you have any additional details about your experience that you’d like to share, we would be grateful for your input.... read more
Business response:
Hello Michelle! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
Carpets stained leaking toilet which made the bathroom floor weak and flexing when you walk on it and tiles cracked. Comfortable beds and great air conditioning. Surrounding area is extremely run down and feels unsafe. Graffiti on abandon buildings.
Business response:
Hello Rosa Anna, thank you for taking a moment and sharing your experience with us. We're truly sorry to hear about the issues you experienced with the carpets and the bathroom, we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. On a positive note, we're glad you found the beds comfortable and enjoyed the air conditioning. We truly appreciate your kind words about those aspects. Your feedback is invaluable, and we will address the concerns you raised to improve our gue... read more
Business response:
Hello Daniel, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.
Business response:
Hello Michelle! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
The location was great! The desk staff at check in left a lot to be desired. They were more concerned with their phone than the guests. Tv kept going in and out with the rain so don’t count on entertainment in the room. But otherwise the room was nice and clean and comfortable. Good value.
Business response:
Hello Jennifer and thank you for taking the time to share your experience with us. We’re thrilled to hear you enjoyed the convenience of our location and found your room clean and comfortable. However, we sincerely apologize for the issues you experienced during check-in and with the TV. Our team is committed to providing excellent service, and we’ll address your concerns to ensure our staff is fully engaged with our guests. We’re also looking into the TV connectivity issue to improve your experience in the future. We apprec... read more
The property is fine, could use an update
Business response:
Hello Kim, thank you for rating us and sharing your experience. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.
Property shows it's age and needs a remodel. Casino is fine. From the value standpoint it is a good choice for the money.
Business response:
Hello Jon and thank you for sharing your thoughts! We're glad to hear that you found the value of your stay and casino to be satisfactory. We appreciate your feedback about the condition of the hotel, and we want you to know that we’re continuously working on improvements. Your insights help us focus on the areas that matter most to our guests. We hope to have the chance to offer you an even better experience in the future!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 7,000 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.