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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This hotel is in a convenient location if attending a concert at a near by venue. No microwaves in the rooms though so plan on heating up any leftovers from dinner downstairs. The carpet in rooms looked dirty, but I think it was just stained because it didn’t feel dirty. The beds were okay, just stiff. Staff was friendly. The view of the arch from our room and its location to downtown were the best part of our stay. Would stay again since it was budget friendly for the location
Business response:
Hello Holly and thanks for your feedback! We're glad you enjoyed the location, views of the Arch, and our friendly staff. We appreciate your notes on the carpet, beds, and lack of in-room microwaves. Happy to hear you'd stay with us again!
Property was well kept and beautiful pool. The check in guest was a bit rude but overall, only had to deal with her at the time of check in. Other than that great place.
Business response:
Hello Rosa and thank you for your kind words! We’re so glad you enjoyed the property and the pool. We’re sorry to hear about your check-in experience and will be addressing that with our team to ensure it’s a more welcoming start for all of our guests. We appreciate your feedback and hope to welcome you back for an even better experience next time!
In need of updating
Business response:
Hello Tracey and thank you for your feedback. We appreciate your comments regarding the need for updates, and we are actively working on improvements to enhance our guests' experience. We hope to welcome you back soon for a more updated stay!
Air did not work correctly. The room was so hot and the carpets were covered in stains.
Business response:
Hello Stephanie and thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the air conditioning and the carpets in your room. This is certainly not the experience we want to provide. Your comments have been shared with our maintenance and housekeeping teams for immediate attention. We hope you'll give us another chance to provide a more comfortable stay in the future.
Business response:
Good evening, Brandi, we appreciate you for taking the time and leaving us a review. Our management team is interested in knowing more about your stay, if you would like to share more about your experience, please contact management by calling the hotel front desk. Thank you!
Business response:
Hello Joseph. thank you so much for the fantastic review! We are delighted to hear that you enjoyed your stay with us, and we look forward to seeing you again!
Check in was easy and fast. Staff was exceptionally courteous and informative. Found the room to be very clean and quiet. Had a great view of the Mississippi river and the arch and St Louis sky line. Lots of parking and was impressed with how security constantly drove around keeping an eye on things. Felt very safe there. Casino and restaurants were merely 75 yards away.
Business response:
Hello James and thank you for your wonderful review! We’re thrilled to hear that you had a great experience, from the fast check-in to the view of the Mississippi River and St. Louis skyline. We’re also glad you felt safe and comfortable with our security measures. It’s great to know that the convenience of the casino and restaurants added to your stay. We’d love to welcome you back soon!
It was kinda old a rundown the TV was old and small none of the HDMI ports worked the carpet was nasty feeling our shower curtain had mold all over the bottom the power blinked and the WiFi was down for almost 2 hours. Most of the staff was nice and inviting one or two looked like they didn't want to be there. We saw 2 mice run across the wall in the casino and it smelled like they had more then 2 mice in there.
Business response:
Hello Sabrina and thank you for your feedback. We’re very sorry to hear about the conditions you experienced, from the room and Wi-Fi issues to the concerns in the casino. This is not the level of quality we aim to provide, and your comments have been shared with our management teams for immediate attention. We’re glad to hear most of our staff made you feel welcome, and we appreciate you recognizing them. Thank you again for bringing this to our attention.
The first staff at the check in I encountered was great. The later night staff was somewhat rude. They shut down one of the elevators and there were many people in lines trying to get to their rooms after a concert. Air conditioner runs extremely loud
Business response:
Hello Debra and thank you for sharing your experience. We’re glad to hear the first staff member you encountered was helpful! We apologize that the night staff didn’t meet your expectations, and we’ll certainly address that with our team. We also regret the inconvenience caused by the elevator being shut down and the loud air conditioning. Your comments are important to us, and we’ll work to improve these areas. We hope to have the opportunity to provide a better experience in the future.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.8 star rating with 9,755 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.