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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Business response:
We’re sorry to hear that your experience wasn’t up to par. We invite you to message us at directly with any additional feedback that you feel would help us improve going forward.
Really enjoyed my stay. Staff was very friendly and helpful.. I would not mind staying again. Overall my experience was great!
Business response:
Thank you for your wonderful review! We’re thrilled to hear you enjoyed your stay and found our staff friendly and helpful. We look forward to welcoming you back for another great experience.
Nice transport with light rail to baseball stadium. Onsite casino. Front desk attendants were rude, indifferent with attitudes regarding customer service. Had to wait for a room. Basically, took DL, credit card and threw room key on counter. Poor customer service!
Business response:
Thank you for sharing your experience with us. We appreciate your feedback regarding our transportation options and onsite amenities. However, we are sincerely sorry to hear about your negative interactions with our front desk staff. Providing exceptional customer service is a priority for us, and we apologize for any inconvenience caused by their demeanor. Rest assured, we will address this matter with our team to ensure it does not happen again.We value your feedback and hope to have the opportunity to welcome you back for... read more
It wasn’t terrible. I hadn’t heard good things going in as this was our first time staying but overall I wasn’t displeased. The noodle restaurant was closed due to staff shortages, the panel in the elevator wasn’t secured, the room was okay, view was amazing though, and I enjoyed my time at the Casino. Plank to stick to the other side of the river from now on.
Business response:
Thank you for your feedback. We appreciate your comments and are glad to hear that overall, your stay was satisfactory. We apologize for the inconvenience with the noodle restaurant closure and the elevator panel. Your observations are being addressed to improve our facilities.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
Business response:
Hello David! Thank you so much for the amazing review. We are delighted to hear that you had a great stay with us. We appreciate you and we look forward to seeing you again.
It was okay
Business response:
Thank you for your feedback. We appreciate your comments and hope to provide you with an even better experience on your next visit.
Pros: good price, clean, friendly staff. Best view of the Arch & downtown in the city. Cons: Rooms have motel-style AC that are extremely noisy. Non-existent food/drink options around the hotel. Only in the adjacent casino.
Business response:
Thank you for your feedback. We’re glad you appreciated our affordable rates, cleanliness, and friendly staff. We apologize for the inconvenience caused by the AC noise and the limited dining options nearby. Your comments are valuable as we strive to improve our services.We hope to welcome you back for an even better experience in the future.
The room was not super clean. There was dust all over the side tables on the alarm clock on the phone. On the chair. The windows were filthy. The pool is tiny and looks like it needed cleaned. The area is not the safest.
Business response:
Hello Valerie, thank you for taking a moment and giving us your feedback. We will be sure to get with our housekeeping team and use your feedback as an opportunity to better improve our product and services. We truly appreciate you choosing to stay with us, and we look forward to seeing you again.
Quiet, comfortable and great employees!!
Business response:
Thank you for your glowing review! We're delighted to hear that you enjoyed a quiet and comfortable stay with us, and that our employees made a positive impression. We look forward to welcoming you back soon!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 6,091 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.