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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
Thank you for your rating! We’re glad you enjoyed your stay. We hope to see you again soon.
Our hotel stay wasn't bad, but wasn't great. Our a.c. in our room didn't work the first day and had to have maintenance come and fix it. It was around 80 degrees outside and the lobby and casino floors had the heater on high. It was so hot inside, me me want to go somewhere else to drink and gamble. Our room was the small suite with the jacuzzi tub in the center of the room. We liked it but wished the water stayed warm for longer. We had to keep the hot water running the whole time we were in it to keep the water warm.... read more
Business response:
We apologize for falling short during your stay. Please feel free to reach out to us to discuss your experience further.
My room was clean and bed was good.
Business response:
Thank you immensely for your positive feedback! We are glad to hear that you enjoyed your clean room and comfortable bed at Eldorado Resort Casino.
I guess I disappointed myself by expecting more from Reno knowing the history of what the city used to be. As my son would say, "it's pretty mid tbh"
They were doing some remodeling so the cleanliness was lower, but I do believe that would be temporary.
Love the suites here! We will definitely be back. All staff is so friendly and helpful. The only negative I would say is that it needs some matience and updating. Other then that its great.
We stay 2 nights and no buddy came to clean our room
Business response:
Thank you for your review and we sincerely apologize for any inconveniences you were met with during your stay! Your feedback helps us improve our guest experience. Thank you!
Good location but elevators were an issue, especially during check out. We were waiting 10+ minutes multiple times and we wound up having to lug all of our luggage down 8 flights of stairs. Not sure if we will stay again, there isn't a great place to enter the hotel with your luggage, there are stairs and carpet which made it challenging.
Business response:
Thank you for your review and we sincerely apologize for any inconveniences you were met with during your stay! Your feedback helps us improve our guest experience. Thank you!
The staff is very friendly. The only problem we have had is the shower/Tub water drains slow.
Business response:
Thank you for your review! We're glad you enjoyed your stay and appreciate your feedback on our staff! We're sorry that the drains took away from your vacation a little bit. We take guest input seriously and we hope to see you again soon!
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4 star rating with 24,909 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.