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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I would stay here again Bed fair in comfort. Room had odd smell , noise coming from vent constantly Great location , checking staff person was outstanding- wish I got her name
Wonderful Room riug felt dirty. Tv was too small for room size. Pretty everything
Business response:
We deeply respect your feedback and truly appreciate you taking the time to share your thoughts with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the room rug feeling dirty and the TV size not being suitable for the room. We understand how important these details are to ensure a comfortable and enjoyable stay for our guests. We are glad, however, to hear that you found pretty much everything else to your liking, and we appreciate your kind words about that. Your feedbac... read more
Exceptional Smoke. I liked that 3 casinos were all together. You didn't have to leave to go to another casino.
Business response:
Thank you for your review, Lonnette! We are thrilled to hear that you found our connected casinos to be such a convenient feature during your stay. Having three casinos all together in one place is something we take great pride in, as it allows our guests to enjoy a seamless experience without ever having to step outside. We also appreciate you taking the time to mention the smoke, and we value your honest feedback. We hope to have the pleasure of welcoming you back again soon for another exceptional visit!
Exceptional
Pleasant 1. Wifi was never any good. You'd think with a resort fee the wifi would be phenomenal. 2. When we checked in only smoking rooms were available. So we had to move all of our stuff the next day into a non-smoking room once others checked out. Cost and location. Free parking.
Business response:
Thank you for taking the time to share your feedback with us, Shahab. We sincerely apologize for the inconvenience you experienced with the WiFi during your stay. We completely understand your frustration, especially given the resort fee, and we agree that the WiFi experience should have been much better for you. We are actively working to improve our WiFi connectivity to ensure a more seamless experience for our guests. We also want to express our sincere apologies for the room situation upon your check-in. We understand h... read more
Wonderful No hot tiub. Very quiet. Comfortable beds.
Business response:
Thank you for sharing your experience, Gray! We're glad you enjoyed the quiet atmosphere and comfortable beds.
Very Good
Not worth the cost We were to have joining rooms but after waiting for hours for our 2nd room to be cleaned it was given to someone else. The original person that checked us in was great, the 2nd lady that gave our connecting room to someone else was rude and unfriendly. Very disappointed with her and how we were treated. The hotel hallways were dingy but the beds were comfortable. The casino is nice. It was very expensive for 2 nights, 2 rooms (Hot August Nights) we booked a year in advance and we were not treated well. Wou... read more
Good
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,390 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.