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Elephant Insurance

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About this business

Elephant Insurance is a customer-centric direct insurer headquartered in Richmond, Virginia. Founded in 2009, Elephant is a subsidiary of Admiral Group plc, a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and over 6 million customers worldwide. 

Location details

9950 Mayland Dr, Henrico, VA, 23233, United States

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Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 4:00 p.m.
4.82,955 reviews
Angela L's profile image
Angela L 
a month ago

Great company that has never dropped me even after numerous car accidents and having one vehicle stolen. Glad that Elephant insurance shows its loyalty to ******** residents. 

Deneen G.'s profile image
Deneen G. 
on Birdeye

a year ago

Customer service was wonderful really helpful and very professional 

Business response:

Thank you so much for your review. We really appreciate you. -Jamie  

Kenny P.'s profile image
Kenny P. 
on Birdeye

a year ago

We've been with Elephant for years, and don't plan on going anywhere! 5 stars! 

Business response:

Thank you for taking the time out of your day to review Elephant. -Jamie  

Christopher D.'s profile image
Christopher D. 
on Birdeye

a year ago

Deja did an excellent job of making sure my claim went as smoothly as possible. 

Business response:

Hi, We appreciate that you took the time to make us aware of your positive experience. We have forwarded this feedback to Deja’s Supervisor so that they are aware of the great customer service (he/she) provided. We appreciate your time. Have a great rest of your day. -Jamie 

BEATRICE H.'s profile image
on Birdeye

a year ago

Very helpful. Thank you 

Business response:

Thank you for your review. WOW! 5 stars! Have a nice rest of your day. -Jamie  

A S's profile image
3 years ago

Great Price, Great website, Great Product, Great people! :) I have been a customer with them for a while and truly appreciate the service. 

Delbert S.'s profile image
Delbert S. 
on Birdeye

4 years ago

Experience was outstanding. 

Business response:

Hi Delbert, Thank you for taking the time to review our company and for your kind words. We hope you have a wonderful day. -Jamie 

Gale's profile image
5 years ago

This review is only based on my experience obtaining a quote from Elephant Insurance, and, consequently, obtaining auto and home insurance from them. Everything was explained in thorough detail, and, as I ask a lot of questions, I can honestly say the entire process was was extremely smooth and painless. I had done my research through Everquote, and I can say this is the way to go if you want to thoroughly know what you are paying for and how much you are paying for it. The agent I worked with, Alan R***, was extremely knowl... read more

Bridgett West's profile image
Bridgett West 
5 years ago

Customer service was fabulous! They went as far as explaining why my rate would be higher and what I could do to lower it. I had to make a few calls to Lexis N**** to have my driving record corrected which took about a week. After the correction my rate decreased by $*** per month. So thankful that customer service cared enough to help me and obtain me as a customer! 

Frequently asked questions about Elephant Insurance

How is Elephant Insurance rated?

Elephant Insurance has a 4.8 star rating with 2,955 reviews. 

When is Elephant Insurance open?

Elephant Insurance is closed now. It will open on Saturday at 9:00 a.m.