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Elephant Insurance
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
i don't know how the state of ******** allows this business to stay open or conduct business at all. I was hit head on by their insured as she was driving and texting. Elephant accepted liability. And still has not paid me for anything. I have filed complaints with the Department of Insurance and I called Elephant today and conveniently the message says they are closed but lists online hours and on the phone office hours and they should be open. I am so frustrated. I am going to loose my home and be homeless thanks to them p... read more
Much like other reviews, I called to cancel my policy IN ADVANCE (my renewal date was 1/16/24 and I called on 1/5/24 to make sure that I did not owe any additional fees. I was told by a representative that I did not owe anything as long as I cancelled by 1/16/24. I chose to set up 1/15/24 as my end date one day ahead of the renewal to be safe. Now, today, they billed my bank account for $306 for "past due balance from the beginning of my policy back in 2021" and according to them I have been carrying a balance since then. TH... read more
Before my last policy renewal, I was relatively satisfied with the cost of my auto premium. When it came time for my renewal this Dec., Elephant raised it by $200 making my premium over $400. They cited my credit for the increase. The problem with this 'reason' is my credit has pretty much been the same since the start of my auto policy. The only difference is the vehicle loan is paid off. I found a different insurance company and canceled my policy. Throughout the process of managing the policy cancellation, Elephant has be... read more
I was rear ended in a hit and run. I was assigned a claim. No one contacted me, so I eventually contacted someone about my claim by calling more than once. I was authorized a rental.A week passes with no communication. I call and find out my claim has been assigned to a total loss department. I call days later to get a voice mail message saying don't leave multiple messages and don't check back if it hasn't been at least 5 business days. My rental gets auto extended for another week.I have a payment for this insurance due on... read more
Just found out that elephant insurance sold my phone number to the internet. The moment you dont use them all your material is sold. Stay away
I am a silver status member that has been with Elephant Insurance for a few years now, but after how this treatment is after filing a claim I will not be any longer. I had to file a claim on 09/16/2023 and was told a claims adjuster would be in touch with me within 48 hours. I never received a call and when I reached out I could never get the claims adjuster on the phone. He never answered and when someone finally answered it wasnt my actual claims adjuster which gave me the run around after sending in the 911 contact confir... read more
This company nearly doubled my insurance rate from $186 to $352. They tried to hide their attempt at extortion by claiming costs were rising for medical payouts and parts replacement. This isn't an insurance company, it's a criminal enterprise.
7/15/23 was when i filed my claim for an object hitting my car and getting stuck in the radiator, and thus damage to the entire coolant system and head gasket. Repair shop has been holding my vehicle waiting on the company to approve the repairs but elephant refuses to approve and is asking for ridiculous things such as photos of the inside of the motor when the motor doesnt need to be taken apart at all, the head gasket needs to be replaced. Getting the runaround from ********************* the adjuster, and its now 9/18/23 ... read more
I will not recommend this company. My insurance was cancelled and they went into my bank account and draft funds a week after because they said I had a balance. I may have been on auto pay while my policy was in effect but after cancellation I DID NOT AUTHORIZE that payment!!!! Human beings dont know what a family is struggling with , They dont notify you about setting up a payment. They just take! And that was my rent money to keep a roof over my children heads!!! I contacted the supervisor and they told me they will not gi... read more
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 4,033 reviews.
When is Elephant Insurance open?
Elephant Insurance is open now. It will close at 6:00 p.m.