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Elephant Insurance
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was recently in an accident. The person that hit me has this company for insurance, and I feel bad for them. I have tried to reach out to Elephant in order to get a rental car and a reimbursement for my deductible while my car is in the shop and I am constantly sent to voicemail. I went as far as filing a third party claim with them in order to get the process started and the only thing they've done is send me one e-mail which I'm sure was computer generated. I contacted the lady who hit me and she has been nothing but nic... read more
Day 1 - June 30, 2022 ************** plus extra coverage for a lower monthly rate than my current insurance company. Sent and signed everything that was needed according to the over the phone agent. Asked if anything else was needed, over the phone advisor "no sir, everything has been entered and completed". I even did the early bird sign up to be able to get a discount. Monthly rate agreed on $150. First bill - $80+ than originally quoted. Over the phone elephant insurance agent stated that it was my fault for not signing t... read more
STAY AWAY FROM ELEPHANT INSURANCE--Elephant canceled my policy without notification for going on and getting a quote for my daughter at a different address. I had paid on time for 3 years with no claims. I went on line to add renters insurance to my policy to find they had canceled it 5 days prior with out communicating with me. They had my phone # , email and address and I received no notification about canceling. When agent asked underwriting, they stated it was due to a request for a quote under a different address. But s... read more
Paid a grand to pay off my insurance for a year, swapped out my car to add a different car i bought and added a car i bought (much older car) and they charged 900 dollars. turns out they double charged me for a car i had already paid off for the year they have over a grand for me and have not contacted me and are ignoring my calls
15 mins long questions high rates for even liability based on zip codes . Was told Maryland a high state I want to move back to Florida
I have never had a worse experience with an insurance company in my life. They have to be paying for reviews. I had a very time sensitive issue with my vehicle and the first call took 45min for someone to answer. Then they had to review and told me they would reach out next day. Never get the call back so I have to call in (another 45min) only for someone to tell me that my claim was still be reviewed and they would call that afternoon. Cycle repeats from there and I still have not received a phone call so I had to pay for t... read more
The Worst Insurance Company So Far, They've had my car for over a month now and it's like they don't know what to do. They have no sense of what the insurance world needs as far as customer service. They don't care who you are what you need and what the damage is to the car they believe they should always damage it out and total it before they even get the facts straight. I've been given the run around and it's annoying. I had a tractor trailer side swipe me and then they say "hey we have a place you can't take it". Don't ev... read more
A couple weeks ago I signed on with them and not even 2 weeks into my policy they charged me a late fee and a reversal fee. I'm still battling it. They kept saying I stopped payment but I did not. I had sent them bank statements showing I haven't and one of the ladies lied and said she called my bank and my bank apparently told her I did. But makes no sense because I have to carry an sr22 so I need consist insurance and paid the amount anyways. Now they tagged an extra ** onto my bill. I took them on the phone with me while ... read more
Elephant was good because originally price low. BUT once needed to use it they claimed my car which went airborne on highway was fixable. Luckily I was not at fault. The other insurance company had it put on a lift and did a thorough inspection and it was totaled. Bent frame, caved in from top even. THEN when trying to cancel they keep debiting account. Contacted ALL day. One CSR said would not debit. It did. Now overdrawn. No grocery money and no special Easter for my special need child.
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 4,023 reviews.
When is Elephant Insurance open?
Elephant Insurance is open now. It will close at 6:00 p.m.