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Elephant Insurance
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just found out that elephant insurance sold my phone number to the internet. The moment you dont use them all your material is sold. Stay away
I am a silver status member that has been with Elephant Insurance for a few years now, but after how this treatment is after filing a claim I will not be any longer. I had to file a claim on 09/16/2023 and was told a claims adjuster would be in touch with me within 48 hours. I never received a call and when I reached out I could never get the claims adjuster on the phone. He never answered and when someone finally answered it wasnt my actual claims adjuster which gave me the run around after sending in the 911 contact confir... read more
This company nearly doubled my insurance rate from $186 to $352. They tried to hide their attempt at extortion by claiming costs were rising for medical payouts and parts replacement. This isn't an insurance company, it's a criminal enterprise.
7/15/23 was when i filed my claim for an object hitting my car and getting stuck in the radiator, and thus damage to the entire coolant system and head gasket. Repair shop has been holding my vehicle waiting on the company to approve the repairs but elephant refuses to approve and is asking for ridiculous things such as photos of the inside of the motor when the motor doesnt need to be taken apart at all, the head gasket needs to be replaced. Getting the runaround from ********************* the adjuster, and its now 9/18/23 ... read more
I will not recommend this company. My insurance was cancelled and they went into my bank account and draft funds a week after because they said I had a balance. I may have been on auto pay while my policy was in effect but after cancellation I DID NOT AUTHORIZE that payment!!!! Human beings dont know what a family is struggling with , They dont notify you about setting up a payment. They just take! And that was my rent money to keep a roof over my children heads!!! I contacted the supervisor and they told me they will not gi... read more
Platinum members here! Or should I say we were, Been with them a long time really no issues till now. My wife and I both are 48 yrs old with no driving issues seen our rate go from ~$450 to ~$823 as recent as (July to August 2023) for no reason. Called to ask what the big change was and the representative stated insurance was going up everywhere and tried to see about lowering it but eventually that was the best they can do. Even looked at raising our deductible from $500 to $2500 (really) who wants to do that. However, that... read more
Elephant Insurance is not offering insurance coverage on Hyundais or KIas even if they have the push button start. The theft issue is tied to the key ignition vehicles only. This should coverage should not be banned to push start vehicles and limits the options we have for coverage. I will not be using Elephant in the future even after we no longer own this car and will be sure to post this everywhere possible so others are aware of how difficult Elephant Insurance is to work with as an insurer.
As a former claims adjuster with this company I can tell you if you have a claim? Get your states department of insurance involved at once! The process is slow and may take a while to get any estimates or supplements. Furthermore if you have rental coverage of the adjuster isnt following the claim close enough, and considering they are overwhelmed with claims do they arent, your rental will end prior to your car being repaired. If yo have Elephant, switch at once. If *********************** is the manager to your adjuster an... read more
Ive been waiting for a check for damage on my car since 2019, since that time Ive changed insurance companies because of the service Ive had additional damage to my car the current insurance has already paid per the agreement with elephant they would pay the rest, its been just about two months and still no check Im being told that its an issue with the system and they are waiting on the i t department I spoke with ***** through email and by phone
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 4,008 reviews.
When is Elephant Insurance open?
Elephant Insurance is closed now. It will open tomorrow at 8:00 a.m.