This profile has been claimed by the business owner or representative.
Elephant Insurance
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The gentleman I started my new insurance policy was very patient, kind & helpful. He was able to answer all my questions. Thank you!
good people
good people
A wonderful insurance company to have for all of your needs. Even offers a lawyer for all issues. Worth the money and a pleasant customer service experience. Had ***** and all other major insurance carriers, ELEPHANT has them BEAT!
I have been a customer for 2 years with this company. Last year I was hit by a drunk driver and was rushed to the hospital. I have had multiple medical procedures and physical therapy which kept me from working for a year. The at fault driver's insurance company settled with me for the maximum coverage but it was not enough to cover the medical bills and lost wages. I filed a claim with this company for my uninsured/underinsured coverage because the state law states I could stack the coverage. I was denied because I was told... read more
They canceled my insurance because they didn't feel like the documents I provided for proof of address was up to their standards. I provided my property tax with my name and address I provided a lease but because it wasn't through a actual company and through family because that's how I live it wasn't good enough. I offered to send in my real ID which I had just received but that also was not enough evidence for them.
Absolutly horrible. will not pay for wheel or windshield and fought on everything. been 3 weeks and my car just got approved to get work done. the second they are done leaving. they are cheap and i guess you get what you pay for
Business response:
Were sorry to hear about your frustration and understand that repair and claims experiences can feel different for each customer. Your feedback is important to us, and wed like the opportunity to review your situation in detail. Please contact our claims support team at ************ MondayFriday, 8 a.m.6 p.m EST. so we can assist you directly. We appreciate you taking the time to share your concerns. - JT
I cant explain to you in short, but Ill try. Basically had a policy $136 a mouth. Got a new car, tried to switch policy over to new car. Called from new car lot. Got a woman with a heavy accent. I knew something was wrong she charged me $6. Went back to pay my bill. It was $1300. I called and the insurance representative couldnt fix and get it below $600. No way Im paying now they want $900. I email them and canceled before the beginning of the new month like I was told to by them. The customer service representative even to... read more
Unreasonable Driver Removal Policy I contacted Elephant Insurance to remove two of my adult children from my auto policy. One is moving to **********, ** and will be using public transportation, and the other is living in ****** for the year. Neither drives or needs auto coverage.Elephant refused to remove them unless I could provide proof that they have insurance with another provider. This is an unreasonable and blatant premium-retention policy that forces customers to pay for unnecessary coverage.I was also told this prac... read more
Business response:
Thank you for sharing your feedback. We understand your concerns and appreciate you bringing this to our attention. We have attempted to contact you and have left a voicemail outlining a solution to your issue. If youd like to discuss your policy further or need additional assistance, please call us at ************, MondayFriday, 8am6pm EST. Were here to help however we can. - RT
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 4,078 reviews.
When is Elephant Insurance open?
Elephant Insurance is closed now. It will open tomorrow at 8:00 a.m.