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Elephant Insurance
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Elephant insurance is crooked. If you need coverage right away I guess you should sign on but please dont stop looking. I promise they will find some way to add fees. Dont trust the portal because when you rely on making changes to save money elephant will blame it on the portal. And what ever you do on the portal take screenshots.Hard to speak to live agents and they are rude and sarcastic
Giving you 1 star only because you sent me an email stating I owe you ****** but I have on my elephant app that I owe you ******.Not sure why youre adding an extra 10 dollars? For being late? Or? Cause Im not paying an extra $10 without proper notification why. Doesnt even state that on the app therefore I will not be giving you an extra 10 dollars for no reason.Have a nice day.
My experience with Elephant Insurance has been a complete disaster. I filed two claims (front and rear bumper) with over $7,100 in estimated damage, and I still dont have clear answers or even basic follow-through from them.-Terrible communication: Ive been calling and emailing all week. I was told ** get an update today then suddenly told I wont hear anything until Monday. Ive missed work because of this and explained multiple times how urgent this is. They simply do not care.-Supervisor unreachable: Ive called the supervis... read more
I was in a terrifying accident last week and I call my insurance, Elephant, and to my surprise it took 45 minutes before I ever reached a human, then, well it didnt get any better by the time I got my claim number my family member reached me first, so I later call to get it repaired and they tell me my policy I have been paying as much as a car note, with a very clean driving record, my policy does not cover anything?? Oh but roadside and liability, when I clearly said full coverage, this is what they call full coverage, so ... read more
How is this A+ rated company? For a state minimum coverage, 1K D, no rental, no medical they quote +$600 monthly. *** no driver violation or accidents. They must be out of their mind!
Was wrongly charged for prorated days of insurance. I have sent a complaint to this company since October 1 with no response
Sleezy insurance if you arent their insured and they are at fault!
This is a fraudulent company. They auto debt customer accounts tacking on innumerable fees. I called twice to remove the auto debt and was told I cannot. Then another rep assured it was removed; however, they continued to auto debt my credit card. I tried to access the account and repeatedly received "the acct number isnt recgnized." I called a rep and was told it has been corrected. Lies!! I finally canceled my debt card wirh my bank to which I never had to do in more than 10 years. This company is FRAUD. CANCEL YOUR POLICY... read more
First and foremost, I believe that Elephant insurance engaged in deceptive practices that misled me into agreeing to terms and conditions that were not adequately explained or disclosed.Furthermore, the conduct of Supervisor ******, [Representative ******], [****], and [**** ****] during my interactions with them was highly unprofessional and disrespectful. They displayed a lack of empathy and failed to address my concerns in a timely and effective manner. Instead, they dismissed my inquiries and provided misleading informat... read more
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 4,027 reviews.
When is Elephant Insurance open?
Elephant Insurance is closed now. It will open tomorrow at 8:00 a.m.