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Emergency Animal Hospital of Collin County
- Emergency Pet Hospital
- Plano, TX
About this business
Location details
10225 Custer Road, Plano, TX, 75025, United States
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RecommendedI have mixed emotions on this review. While the care and treatment of our dog was top notch, the daytime staff in the front area was lacking. Communication is the key in any business and when your pet is hurt or sick, it is important to communicate with the families, even if it is just "Mrs. Hensley, your baby is resting comfortably, but unfortunately it will be a couple of hours until we can see him." I waited over 2 hours before I finally asked the front desk what was happening just to be told that a doctor hadn't even ... read more
Business response:
Becky, we appreciate you taking the time to leave us your honest feedback! We consider feedback like this invaluable, as it helps us to continually learn and grow. First of all, we wanted to say thank you for the kind words about the treatment, doctor, and evening staff. We will be sure to pass along the compliments! As for the day shift, we are so sorry about the lack of communication. Your feedback was sent to our Hospital Operations Manager, who will be working internally to make sure your next visit with us goes smoother... read more
RecommendedNeeded emergency vet care at 10 pm on a Friday night. I live in northeast Texas where there are no 24 hour vets. I drove an hour and a half to get my fur baby help. It was worth it! The staff was so friendly and helpful. Lola was never scared of anyone there. The doctor explained up front what Lola needed and how much it would cost. There were no surprise costs. I thought the price was very reasonable for late night emergency care. Lola came home fixed up with all the meds she needs and is already doing better! I highly reco... read more
Business response:
Lisa, thank you for the kind compliments and feedback! We're so happy to hear Lola is feeling better. Don't hesitate to give us a call if you have any questions, we're here for you and Lola 24/7. Give her extra love from us!!
RecommendedI am new to this area and needed an emergency vet. This team is amazing! To experience an emergency and have such a caring team assist is most important. Everyone from the front desk to the doctors were most caring and helpful. Thank you for the excellent service my Priscilla received while being hospitalized.
Business response:
Rebecca, welcome to the EAHCC family! We appreciate you leaving us a review and the kind words! Don't hesitate to give us a call if you have any questions. Please give Priscilla extra love from us!!
RecommendedMarley was discharged from another emergency pet hospital that will remain nameless on Monday morning with chronic pancreatitis and suspected IBD. The previous clinic didn’t prescribed essential meds for Marley recover. I rushed her to the Emergency Animal Hospital of Collin County when she wasn’t doing well and they were amazing! Answered all my questions prescribed the proper medications and were very understanding. Highly recommend!!
Business response:
Thank you for sharing your wonderful review, Jenna! The qualities you described are the goals we strive to achieve for all of our clients. On behalf of the staff, thank you for trusting us with sweet Marley's care! Don't hesitate to reach out if you have any questions. Best wishes to you both!
RecommendedCompetent emergency care for your pet. Puppy got into trouble and they resolved it quickly. Will not hesitate to use them again. Our regular veterinarian had recommended them, also.
Business response:
Nancy, thank you for taking the time to leave us a Facebook recommendation! Don't hesitate to give us a call if you have any questions. Best wishes to you and your puppy!
RecommendedWe had an emergency with our dog and I contacted Emergency Animal Hospital of Collin County and they were friendly from the phone call till I left their facility. The office was packed but ran well and front desk was friendly I worked with Sam and he was super nice and again friendly. I appreciate this because at times of emergencies with pets it can be stressful. The tech came out and got info and took my pup back and then 40 mins later an update, 15 mins later we in with vet and made plan. I am 100% happy and would re... read more
Business response:
Allison, we appreciate you taking the time to leave us a review! We love what we do, thank you for trusting us with your pup's care. We hope your dog won't need our services again, if she does we are here for her and you! Best wishes to you both!
RecommendedDexter says this is the place to be if your ill or injured. These guys can take care of anything that ails you. Four paws way up! Special shout-out to Abigail for her compassion.
Business response:
Thank you for the kind words Karen (and Dexter!), we are so appreciative of the recommendation and we will certainly share your compliments with Abigail. Give Dexter extra love from us!!
RecommendedIm rarely on Facebook, but I just wanted to come on here to thank Dr. Yeager, vets, & staff for healing my dog back to health. A few days ago he was hospitalized overnight for pancreatitis & severe dehydration. Initially I took him to the vet in town, but was sent home. As the day went on his symptoms worsened. I took him to the Animal Hospital of Collin County. Although, we waiting a long time they were extremely helpful and caring towards Jake. They gave us updates throughout the night, even called afterward to check on hi... read more
Business response:
Thank you for sharing your wonderful feedback, Estefany! We will certainly pass your kind words on to Dr. Yager and staff. We're so happy to hear that Jake is feeling better, please don't hesitate to give us a call if you have any questions! On behalf of the staff, thank you for trusting us with sweet Jake's care! Best wishes to you both!
RecommendedThey were pretty fast and efficient for being an emergency animal hospital. Everyone was very nice and wonderful with my dog. I will definitely use them again.
Business response:
Thank you for the recommendation and kind words, Jennifer! Best wishes to you and your pup!
Frequently asked questions about Emergency Animal Hospital of Collin County
How is Emergency Animal Hospital of Collin County rated?
Emergency Animal Hospital of Collin County has a 4.1 star rating with 2,819 reviews.
When is Emergency Animal Hospital of Collin County open?
Emergency Animal Hospital of Collin County is open now. It is open 24/7.