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Emergency Animal Hospital of Collin County

4.9

About this business

24/7 EMERGENCY VETERINARY CLINIC IN COLLIN COUNTY Emergency Animal Hospital of Collin County is an emergency animal hospital located in Plano, TX. The Doctors and staff at Emergency Animal Hospital of Collin County have years of experience treating serious conditions and offering emergency care. We are open nights, weekends, and holidays when your family veterinarian may be closed. 

Location details

10225 Custer Road, Plano, TX, 75025, United States

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4.91,856 reviews
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Tina Tei Connolly's profile image
Tina Tei Connolly 
recommend  Recommended
2 years ago

The trained staff and doctors were kind and courteous to me when I made my first ER visit ever for any of my dogs! I was scared as Annie was having very noisy labored breathing issues. They gave her oxygen right away. Upon observation and examination it was determined that her lungs were clear and the problem was with her nose!! 2 shots later and we came home. She’s doing well today. I’m comforted to know we have a great ER in the area if the need arises! Dr Thomas saw my Annie and treated her. 

Business response:

Thank you for your generous feedback, Tina! It was our pleasure caring for sweet Annie, please don't hesitate to give us a call if you have any questions. And please give her extra love from us!! 

Anna Maria Godines's profile image
Anna Maria Godines 
recommend  Recommended
2 years ago

Great staff!! All were sympathetic and communicated well. Thank you all for taking care of my sweet Lady! ❤️ 

Business response:

Thank you for your kind words, Anna Maria! Please give extra love to Lady from us!! 

Lori Gusewelle Bierman's profile image
Lori Gusewelle Bierman 
recommend  Recommended
2 years ago

The Doctors and staff at the Emergency Animal Hospital of Collin County are phenomenal! No matter how busy they are or how many people/pets are in the waiting room, they are kind, caring, patient and responsive. They take the time to talk to the owners, answer questions and give good explanations so you can make the best decisions for your pet. Our cat, Fury, had to have surgery to remove a foreign object from his intestines and they took such good care of him! Dr. Yager was so amazing and helpful! I was blown away by h... read more

Business response:

Lori, thank you so much for the glowing review! It was our pleasure caring for Fury, and we will be sure to share your kind compliments with Dr. Yager. Don't hesitate to give us a call if any questions pop up! We wish you and Fury the best- please give him extra love from us!! 

Renee Curcuru's profile image
Renee Curcuru 
recommend  Recommended
2 years ago

My dog had been having an upset stomach for a couple days, which got progressively worse. Our regular vet was completely booked, a friend recommended EAHCC. I called first, not realizing they take patients on a first come basis, and was told they were short staffed and to expect a wait. We ended up being there a total of 3 hours. But, I am happy to say, after the meds the doctor administered yesterday and the meds they sent me home with, my dog has a little more people in her step today and actually ate some breakfast and wa... read more

Business response:

Renee, thank you for taking the time to leave us a review! And please thank your friend for referring us, we greatly appreciate it! Don't hesitate to give us a call if you have any questions or concerns about your sweet dog. We are happy to help. Also, thank you for being patient and understanding about the wait-time. It's clients like you that make our day. Best wishes to you and your pet!  

Erin Conrey's profile image
Erin Conrey 
recommend  Recommended
2 years ago

My Noodle had a bad reaction from a swarm of fire ants. While I’m sure I was a complete mess, the staff was incredibly sweet and helped me pull myself together. They were communicative and detailed in his care. Noodle is home and happy and has yet to learn his lesson about putting everything possible in his mouth. 

Business response:

Thank you for your kind words, Erin! We are so happy to hear that Noodle is back home and feeling better. Please give him extra love from us, and tell him fire ants are not just spicy dog treats! Best wishes to you both! 

Becky Hensley's profile image
Becky Hensley 
recommend  Recommended
2 years ago

I have mixed emotions on this review. While the care and treatment of our dog was top notch, the daytime staff in the front area was lacking. Communication is the key in any business and when your pet is hurt or sick, it is important to communicate with the families, even if it is just "Mrs. Hensley, your baby is resting comfortably, but unfortunately it will be a couple of hours until we can see him." I waited over 2 hours before I finally asked the front desk what was happening just to be told that a doctor hadn't even ... read more

Business response:

Becky, we appreciate you taking the time to leave us your honest feedback! We consider feedback like this invaluable, as it helps us to continually learn and grow. First of all, we wanted to say thank you for the kind words about the treatment, doctor, and evening staff. We will be sure to pass along the compliments! As for the day shift, we are so sorry about the lack of communication. Your feedback was sent to our Hospital Operations Manager, who will be working internally to make sure your next visit with us goes smoother... read more

Lisa Lipstraw's profile image
Lisa Lipstraw 
recommend  Recommended
2 years ago

Needed emergency vet care at 10 pm on a Friday night. I live in northeast Texas where there are no 24 hour vets. I drove an hour and a half to get my fur baby help. It was worth it! The staff was so friendly and helpful. Lola was never scared of anyone there. The doctor explained up front what Lola needed and how much it would cost. There were no surprise costs. I thought the price was very reasonable for late night emergency care. Lola came home fixed up with all the meds she needs and is already doing better! I highly reco... read more

Business response:

Lisa, thank you for the kind compliments and feedback! We're so happy to hear Lola is feeling better. Don't hesitate to give us a call if you have any questions, we're here for you and Lola 24/7. Give her extra love from us!!  

Rebecca Hale's profile image
Rebecca Hale 
recommend  Recommended
2 years ago

I am new to this area and needed an emergency vet. This team is amazing! To experience an emergency and have such a caring team assist is most important. Everyone from the front desk to the doctors were most caring and helpful. Thank you for the excellent service my Priscilla received while being hospitalized. 

Business response:

Rebecca, welcome to the EAHCC family! We appreciate you leaving us a review and the kind words! Don't hesitate to give us a call if you have any questions. Please give Priscilla extra love from us!! 

Jenna Marie Doody's profile image
Jenna Marie Doody 
recommend  Recommended
2 years ago

Marley was discharged from another emergency pet hospital that will remain nameless on Monday morning with chronic pancreatitis and suspected IBD. The previous clinic didn’t prescribed essential meds for Marley recover. I rushed her to the Emergency Animal Hospital of Collin County when she wasn’t doing well and they were amazing! Answered all my questions prescribed the proper medications and were very understanding. Highly recommend!! 

Business response:

Thank you for sharing your wonderful review, Jenna! The qualities you described are the goals we strive to achieve for all of our clients. On behalf of the staff, thank you for trusting us with sweet Marley's care! Don't hesitate to reach out if you have any questions. Best wishes to you both!  

Frequently asked questions about Emergency Animal Hospital of Collin County

How is Emergency Animal Hospital of Collin County rated?

Emergency Animal Hospital of Collin County has a 4.9 star rating with 1,856 reviews. 

When is Emergency Animal Hospital of Collin County open?

Emergency Animal Hospital of Collin County is open now. It is open 24/7.