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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I purchased and extended service plan through Endurance. Did not file any claims. I canceled my contract using the notarized form they require. I called a week after I sent the form in and was told they had the form, but it would take 4-6 weeks to be processed, and to call for the refund amount. I called at 6 weeks, and there had been no progress on my cancellation. I called on the 7th week and was told I am not entitled to a refund (without an explanation) due to a negative balance. The premium was deducted from my credit c... read more
Business response:
Hi ******, we're sorry to hear about your experience and the concerns you've raised about your refund and cancellation process. We understand how frustrating this must be and would like the opportunity to review the details of your account. Please contact us at *************************************************************so we can assist you directly. Thank you, The Endurance Team
Did not cover my clam laid to me about bumper to bumper coverage
Business response:
Hi ****, we're sorry to hear about your recent claims experience. Your feedback is important to us, and we're here to help. Please email us at *********************************** and a member of our team will reach out to assist you. Thank you, The Endurance Team
ZERO Stars!I've had a really disappointing experience with Endurance. For almost a year now, I've been bombarded with phone calls and mail from them, trying to scare me into buying a warranty I dont need for my brand-new Honda Pilot. They send out misleading 'final notice' letters that make it sound urgent, even though my car is fully covered by the manufacturer. I've asked them repeatedly to stop, but it just keeps coming. Bottom line: this company uses aggressive and misleading marketing tactics, and I would advise others ... read more
Business response:
Hi, *****. We're sorry to hear about your experience and understand how frustrating repeated outreach can be. The situation you've described is not in line with our standards, and we take concerns like this seriously. We'd like the opportunity to review your information and address this directly. Please contact us at *************************************************************so we can assist you. Sincerely, The Endurance Team
I purchased and extended service plan through Endurance. Did not file any claims. I traded the vehicle in and cancelled my plan using the notarized form they require. I called a week after I sent the form in and was told they had the form but it would take 6-8 weeks to be processed. I called at the 10 week **** and there had not been any progress on my cancellation. After insisting on talking to someone who was in charge of the cancellations, i got the customer ********************** supervisor who through their internal mes... read more
Business response:
Hi, J ******.We're sorry to hear about the challenges you experienced during your cancellation process. We strive to provide clear and efficient support, and we regret that your interactions left you feeling frustrated. Your feedback is important to us, and we'd like the opportunity to review your situation in more detail. Please contact us at *********************************** so we can help you directly. Sincerely, The Endurance Team
Endurance commercial and advertisement acts like it fixes your car with no problems. My car broke down on the highway. I had it towed to ********* Endurance asked for. My last three oil changes. I I provided them. then they told me my last oil change the company didnt actually change my oil. I called to check the status of my complaint. Three out of the four people I spoke to was very professional and polite. The one person said that I didnt actually get a oil change. I had to physically underline and **** with a asterisk of... read more
Business response:
Hi, ********. We're sorry to hear about your experience and the challenges you've described during your claim. We understand how concerning this situation is, especially with your vehicle out of service and ongoing expenses. We'd like to review the details and help provide clarification. Please contact us at *************************************************************so we can assist you directly. Thank you, The Endurance Team
I WOULD LEAVE A ZERO IF POSSIBLE. THIS COMAPNY IS A COMPLETE SCAM. I PURCHASED A CONTRACT IN DEC OF 2025 MY CAR BROKE DOWN IN MARCH OF 2026. THEY REFUSE TO FIX STATING IT IS PRE-EXISITNG. MY CAR WAS FINE AND THE SHOP WHO ALWAYS SERVICES MY CAR ALSO STATED THE ISSUE IS NOT PRE-EXISTING. NOW I AM RESPONSIBLE FOR THE TEAR DOWN THAT HAD TO BE DONE TO FIX MY VEHICLE. THEY DO NOT CARE ABOUT THE CUSTOMERS. THEY ARE A COMPLETE SCAM JUST SUCKING CUSTOMERS DRY. WE ARE OUT HERE THINKING WE ARE COVERED, PAYING ALL THIS MONEY, FOR OUR CL... read more
Business response:
****, we are sorry to hear about your experience and the frustration you have described regarding your claim and repair process. We understand how concerning this situation has been. We'd like the opportunity to review your claim and provide clarification. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
The worst service to try and cancel Ive had to call 3 times to cancel and theyre still sending me invoices that I still owe. It wasnt this hard to start it but I feel like Im in a trap to try and keep the service. They also put words in your mouth then note anything that benefits them in your account notes. I cancelled 2/19/25 and still getting notices I owe. Sorry but I will never come back to them also I will never recommend them to any one of my friends. Ridiculous
Business response:
Hi, ****. We're sorry to hear about your experience and the concerns you've raised regarding your cancellation and continued invoices. We understand how frustrating this situation must be and would like to review your account to provide clarity. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Cancelled my warranty on march 17. I was told it took 72 hours to be uploaded. Called back I was told it would take 2 months to get my refund.Asked to speak to a supervisor in that department she wouldnt come to the phone. One week after getting the warranty my bill was ready. I want my refund. Dont like the company.
Business response:
Hi *****, we're sorry to hear about your experience and the concerns you have raised about your cancellation and refund. We understand how frustrating delays can be. We'd like to review your account and provide clarity on the status. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Paid for two months worth of service drove over 10 thousand miles and the first engine light issue for my intake manifold because my car is an **** was denied. The way their service techs spoke to my engineer and myself was hideous even upper management was nasty. Very disheartening and disappointing
Business response:
Hi ********, we are sorry to hear about your experience and the concerns you've raised about your claim and customer ********************** interactions. We understand how frustrating this must have been and would like the opportunity to review the details. Please contact us at *************************************************************so we can assist you directly. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4 star rating with 33,123 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.