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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This is the worst extended warranty on the market buy the extended warranty when you purchase your car or truck. They are not reputable at all. They'll have you chasing your tail for backup information and still not pay the claim. Still waiting on my used premiums to be refunded. *** ****** **** F250 ******** GA
Business response:
Hi **** we're sorry to hear about your experience and understand how frustrating this situation must be. We'd like the opportunity to review your concerns regarding your claim and refund. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
BUYER BEWARE!!!! This company has HORRIBLE business practices. I purchased a warranty the end of June, tried to use it for the first time in January and nothing was covered. I was told by the sales *** he included the extra cost for diesel coverage and nothing that needed to be ***laced-diesel components was covered. The cancellation department ***s are rude and the billing department won't give any answers. They put the blame on the other, there is no one higher up to speak with other than the *** that answers, and no one b... read more
Business response:
Hi, ********.We're sorry to hear about your experience and understand how frustrating this situation must have been. We'd like the opportunity to review your concerns regarding coverage, cancellation, and your refund. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I was told by salesman that I would be able to get my vehicle repaired at a BMW dealership but that turned out to be false as the warranty will only pay for refurbished or used parts and BMW dealership will not purchase or install less than new and certified parts. I can’t understand why a warranty would want less than new parts. I’m attempting to get my funds returned it that also seems like some kind of mess as well
Business response:
Hi, ******.We're sorry to hear about your experience and understand how frustrating this situation must have been. We would like the opportunity to review your concerns regarding parts authorization and your refund request. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Spoke to ***** about a refund and closing the account. Fast talking and unprofessional. Hung up phone on me while I was asking a question about getting my money back. Transferred several times before getting to *****. Refund takes 6 weeks and I have to get a notarized statement and wait almost 2 months for a refund. Paid Endurance since January for nothing. Gave me the impression I could have my brake issues and tune up issue covered when I signed up, then tell me no it's not after waiting the 30 days after my first payment.... read more
Business response:
Hi *******, we're sorry to hear about your experience and understand how frustrating this situation must have been. We take concerns about professionalism, communication, and the cancellation process seriously and would like the opportunity to review what occurred. Please contact us at *************************************************************so we can assist you directly. Thank you, The Endurance Team
Terrible service, I cancelled my warranty with them within the 30 day money back guarantee, and they said I’ll get refunded. Instead I just got charged for the next month of service. I am requesting full refund
Business response:
We're sorry to hear you've had a negative experience, ******** We take all feedback seriously and strive to improve. If you'd like to discuss this further, please reach out to us directly at *********************************** so we can resolve any concerns you may have. Thank you, The Endurance Team
Ive had them about a year and recently had car issues. I send my car to a repair shop from their list and to my surprise. The coverage that I was told I had, conveniently doesnt cover my cars diagnosis. I am extremely saddened by this type of experience. Endurance lied to me several times about my coverage. I am thoroughly disappointed in this business that claims to be a helpful resource. Please take your money elsewhere!!!!
Business response:
Hi *********, we're sorry to hear about your experience and understand how frustrating this situation must have been. We'd like the opportunity to review your concerns and the details of your coverage and claim. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
Signed the extended policy 1 year ago. When my car needed a repair, less then 20% was covered. Policy is useless. Trying to cancel the policy after selling the car is nearly impossible
Business response:
Hi, ******. We're sorry to hear about the challenges you experienced during your cancellation process. Your feedback is important to us, and we'd like the opportunity to review your situation in more detail. Please contact us at *********************************** so we can help you directly. Thank you, The Endurance Team
called for a quote over the phone! I try not to do this! It comes into a big hassle for calling in. When you have to call in, you get the price what they quote you at the time of the call! These individuals will charge you out of the nose if they can! When others are charging 99 dollars a month, Endurance is charging 188 dollars a month! Ridiculous! Then i told them, "That's too much, then he is like wait a minute, hold on, it just came back to me! You just recieved 498 dollars off you price! wait, what?? Huh, he said yeah y... read more
Business response:
Hi, ****.We're sorry to hear about your experience and understand how frustrating that interaction must have felt. We take concerns about pricing and sales interactions seriously and would like the opportunity to review what occurred. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I would strongly caution anyone considering this company, especially ********** father purchased a supplemental vehicle policy for his truck believing it would provide protection for repairs. Unfortunately, every claim he attempted to file was denied, each time with the explanation that the issue was not covered. It left us wondering what the policy actually covers.When I called on March 6, 2026 to cancel the policy on his behalf, the customer ********************** representative told me it would be taken care of. When I ca... read more
Business response:
Hi ****, we're sorry to hear about your experience and understand how frustrating this situation must have been. We'd like the opportunity to review your concerns regarding the claims and cancellation process. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4 star rating with 33,123 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.