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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Since you're gonna allow me 10 words, I'll make it quick. Your company ***** and you are out to steal money from people shame on you. I will never do business with you again?
Business response:
Hi, *******. Were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at ************************************ and we will be in touch.Thank you, The Endurance Team
DO NOT GET an extended warranty from anyone!! Its a JOKE. I have the secure plus plan. Well, I need a new transmission and they only want to pay $3500 for it! The commercials and all are misleading making it act like you can get any thing fixed on your car if it breaks or fails!! Yea Right!!
Business response:
****, we're sorry to hear about your experience and understand how frustrating repair costs and coverage questions can be. We'd like the opportunity to review the details of your claim and provide clarification where possible. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
Please be cautious when purchasing a vehicle warranty policy from Endurance Warranty Services. In my experience, the coverage details and exclusions were not explained thoroughly during the sales process. I strongly recommend carefully reviewing the full contract and asking detailed questions before committing to a policy.
Business response:
Hi, *****.We're sorry to hear about your concerns and understand how important it is to have clear information when selecting coverage. We appreciate you sharing your feedback and would welcome the opportunity to review your policy and address any questions. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
I get the feeling that these people dont know how to take no for an answer!! Trying to pressure *** into buying coverage isnt helping your business when you repeatedly explain to them youre not interested. Take the hint because when you know better than youll be better served and appreciated until then. I wish you best luck.
Business response:
Hi, Chance. We're sorry to hear about your experience and appreciate you bringing this to our attention. Endurance only makes outbound calls to individuals who have requested a quote for a vehicle service contract. If you didn't request a quote or believe the call was made in error, we'd like to look into it. Please contact us at ************************************ Thank you, The Endurance Team
Want to cancel contract. Never got a respond to my email. It was just a waist of money!
Business response:
Hi ******, we're sorry to hear that your experience. We want to ensure the cancellation process is as smooth as possible, and our team is here to help guide you through it. Please give us a call at ************** at your convenience so we can provide the necessary forms and next steps. We appreciate your feedback and the opportunity to improve. Sincerely, The Endurance Team
I recently purchased a warranty for my 2015 *** 428i Convertible. After approximately 7 months I recently had a problem it. I needed a new thermostat which according to the contract was a covered repair. I followed all of the maintenance requirements on my including all oil changes and other maintenance. When the repair shop called endurance they said in fact it was a covered repair. But when it went to underwriting they came up with an excuse to deny the claim stating that their was a mileage discrepancy. They did this so t... read more
Business response:
****, we aresorry to hear about your experience and understand how frustrating this situation must have been. We'd like the opportunity to review the details of your claim and the mileage concern you mentioned. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I had a claim for a valve cover gasket and a sensor inside the valve cover and they denied my ******* claim. They will not replace a seat sensor as their commercial says. They will not cover a axel or struts unless its caused by a internal lubernating part. Their commercial's are mis leading. read the policy when you purchase it. You have 30 days to get your money back if you decide its a good deal which its not go with car ***** instead. It cost more but it is all transparent in the details
Business response:
Hi, *****. We're sorry to hear about your experience and understand how frustrating it can be when a claim is denied. We'd like the opportunity to review your concerns and the details of your claim to provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Thank you, The Endurance Team
They take advantage of people, especially the elderly who live on fixed incomes, and who have disabilities. They pull them in take and keep their money and no service is ever rendered or provided. $1400 they took, then once denied service on a claim, even following all their misleading antics, upon requesting cancellation - nothing explained and they WILL NOT give me MY MONEY back. I'm not settled over this whole matter and how it's devastated my funds and need answers and closure.
Business response:
Hi ******, we're sorry to hear about your experience and understand how upsetting this situation must be. We'd like the opportunity to review your concerns and the details surrounding your claim and cancellation. Please contact us at *************************************************************so we can assist you directly. Thank you, The Endurance Team
In October 2025, I called to cancel my policy because I was selling my vehicle. The process was smooth. The young lady, ****** ********* immediately sent me the cancellation agreement and told me to have it notarized and signed. I did that and had it faxed back on October 15, 2025. The next month, I received a letter referencing non-payment, so I called and explained the situation. The person offered me a one-month credit, which I explained was unnecessary because I was selling the car. He stated this would be beneficial if ... read more
Business response:
Hi *******, we're sorry to hear about your experience and understand how frustrating this situation must have been, especially after submitting your cancellation paperwork. We'd like the opportunity to review the timeline and status of your refund. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4 star rating with 33,123 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.