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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Would not recommend ! Give contract holders the run around, not accurate with information, takes forever with claims, do not cover all components that are stated in pamphlet; they cover what they want to cover. No good customer ********************** whats so ever. Go with a different company if possible.
Business response:
Hi ***, we're sorry to hear about your experience and understand how frustrating delays and coverage concerns can be. We'd like the opportunity to review your claim and the issues you described. Please contact us at *********************************** so we can assist you directly. Thank you, The Endurance Team
Endurance is the worst warranty company I have ever had on my vehicle. They pick and choose what is covered under warranty and find loopholes in vehicle repairs to not have the responsibility in covering the cost. An example is having a repair done through the dealership that they work with and had work done on the engine and was covered by them. After the work was completed, it was not installed properly from the company, they had the work done by and instead of covering the cost of the same exact repair, they told me becau... read more
Business response:
Hi, *******.We're sorry to hear about your experience and understand how frustrating it can be when repairs and claim decisions are disputed. We recognize how important clear communication and timely claim reviews are during the repair process. We'd like the opportunity to review your concerns and the details of your claim. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
I am about to request arbitration. I have already contacted the attorney general! Do not under any circumstances use this company. Take 5 oil change entered the wrong odometer reading. Because of this endurance denied my claim. I got this fixed with take 5 and carfax. Endurance will not budge.
Business response:
Hi, ******.We're sorry to hear about your experience and understand how frustrating this situation must be. We'd like the opportunity to review the details of your claim and the documentation you mentioned. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
Very poor approve repairs and then go back on approvals after shop does work. The adjusters are full of it and unprofessional making assumptions for making decisions. They want allow you to talk to supervisors.
Business response:
Hi, *******. We're sorry to hear about your experience and understand how frustrating this situation must have been. We take concerns about claim approvals and professionalism seriously and would like the opportunity to review what occurred. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Need something covered? Too bad. Theyll find anything to get out of covering anything. Mine was that I changed to light duty all terrain tires. On a Jeep. So after those new tires the whole contract was essentially invalid. What a joke.
Business response:
Hi, *****. We're sorry to hear about your experience and understand your frustration. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
Have 6 months left to pay on this Supreme plan I purchased and filed my first claim, low and behold, they denied the entire thing. What a waste of time and money, all while collecting my money from their top of the line warranty. Cancelled this today and didnt get a cent back. Weak a** warranty company.
Business response:
Hi GR, we're sorry to hear about your experience and the frustration you've described regarding your coverage. We recognize how upsetting it is to face unexpected repair costs and would like the opportunity to review your concerns and provide clarification. Please contact us at *********************************** so we can look into this further and assist you directly. Thank you, The Endurance Team
Wont cover transmission because the tires on a 6 yr old truck isnt factory. They want may pops or you driving on rims. I bought the tires on my truck from dodge dealership however endurance claims not a factory tire and will not replace my transmission as if tires had something to do with my transmission. They are a joke of a company and just want your dollar to say you have a warranty whereas you really dont. ANY kind of modifications done to your vehicle, Endurance will not cover it!
Business response:
Hi *****, we're sorry to hear about your experience and understand how frustrating a denied claim can be. We recognize how important it is for customers to have clear explanations regarding coverage decisions. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Deceptive practices. Sending mailers to the confused elderly who don't even have a vehicle. I have already placed several removals from their mailing list to no avail.
Business response:
Hi, DD.We're sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about unwanted or incorrect mail seriously and would like the opportunity to look into this further. Please contact us at *********************************** so we can review the details and ensure this is addressed. Sincerely, The Endurance Team
I purchased the warranty. I thought it was the very best warranty was told that I would always be responsible for minor repairs and maintenance. A month later, my Jeep starts to misfire I take it into the dealer. It needs the head gasket. The dealer Reached out to endurance and it would not recovered. Gasket Its not a minor repair. It was over $10,000. they would not pay to see if the head was cracked that is covered. They wanted me to pay the bill once speaking to different mechanics and dealerships trying to get my car fix... read more
Business response:
Hi, *******. We're sorry to hear about the experience you've described and understand how frustrating and stressful this situation must have been, especially after being without your vehicle. We recognize how important clear communication and timely claim decisions are during the repair process. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Tea... read more
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4 star rating with 33,123 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.