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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"EPOSNOW software review" Pros: The till at the forefront for staff is easy to use Cons: It is not easy to run reports and set up products especially when cost prices and sale prices can change. The stock take functionality is also not the easiest to use and monitor from a staff and management perspective Overall: Getting a new till system installed is simple abd a good experience when setting up a new part of the business.
Business response:
Hello Mala. Thank you for leaving a business review. It's great to hear that you have found our system easy to use as this is a key design feature of our solutions. We rely on customer feedback to help us build future propositions for our customers and would like to learn more about your feedback regarding the stock taking and reports. If you are willing please can you email us more detail to customer-engagement@eposnow.com Kind Regards James
"Epos Now Review" Pros: EASE OF USE DESIGN SUPPORT AND TRAINING FROM TECHNICAL CENTRE INFORMATION AT THE PRESS OF A BUTTON Cons: CHANGING BETWEEN CASH OPERATORS IS A BIT SLOW Overall: The ease in which cash handlers can use the system. Saving money and time because the system is geared to retail.
Business response:
Hello Duncan. Thank you for leaving us a business review. It's really great to hear that you are finding our fully customisable system easy to use. Our cloud based system makes it easy for our award winning support team to remote on and provide technical support, this means less downtime for your system and your business. Regarding the swapping between operatives, I can see you have our swipe card log in, if these are not working as expected please do give us a call and we will look in to this for you. Kind Regards James
"Easy to learn" Pros: It is Simple to understand, and fast setup. Our employees aren't techy, but Everything worked right out of the box. Cons: But it's a little slow sometimes between back-office and the till, I believe because the hardware is dated Overall: I like it a lot, but I'm still learning how to blend it with my accounting (Quickbooks)
Business response:
Hello Nelson. Thank you for leaving us a business review, your feedback is important to help us understand our customers and their needs. I'm pleased to read that you and your staff are finding the software easy to use, the system is customisable allowing you to have the layout which best suits your staff and business needs. We invest heavily in upgrading our systems and value your feedback regarding the speed of the system, I will pass on your feedback to our development team, Kind Regards James
"Dedicated customer service" Pros: cloud based system 24 hour support. 99% able to get through. .Pricing was great no contract. monthly payments. Cons: Dont like some of the functionality Orders jump from person to person if opening check. Se er ms like still in developing stages Overall: Customer service rep [SENSITIVE CONTENT HIDDEN] was awesome and very helpful. Especially on the day before my opening he. He made sure ii was ready to go!!!!
Business response:
Hello Desiree from Breakfast Boutique, thank you for leaving us a business review. We understand opening a new business can be stressful and I'm really pleased to hear how Lois was able to assist you the day before you opened. As a Premium customer you can contact us 24/7 so if you do encounter any problems please do contact us and we will do our best to assist you. Kind Regards James
"Customer Service" Pros: Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100% Cons: there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late. Overall: While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. T... read more
Business response:
Thank you for your 5 star business review of the service interactions you have had with us, it's really great to receive positive feedback from our customers. We are striving every day to improve our customer service, we understand that some of the more technical aspects of our systems can require detailed explanations where patients and courtesy are required to promote great working relationships. As one of our standard support customers please feel free to contact us if you have any further questions or require any further... read more
"Best Epos system on the market" Pros: Straight forward to use with logical operating system integrates with other systems easily and seemlessly - the team at Eposnow offer second to none support with full programming and setup assistance on and off site - they set it all up remotely for me and when the day of changeover came it’s was literally 5mins and the old out of date system was out and my brand new all singing all dancing Eposnow system was up and taking money ! - the after support has been awesome not that there has ... read more
Business response:
Hello Steve. Thank you for leaving a review of Eposnow. We are really pleased to hear that the transition to ourselves has gone well and we are really excited to work with you and your business in the future. I will make sure Olly gets to see your review, he is a really great asset to us at Eposnow. Kind Regards James
"Overall a simple system to use" Pros: Pretty simple to manage basic point of sale and stock. Customer service is always above and beyond my expectations. Cons: I would have preferred that it came with a manual so I could read it home how to use all the different functions rather than on line. I would rather have simply bought it outright then have it constantly be updated, changed and pay monthly for it.
"Awesome" Pros: Everything, great system to have for a small or large business Cons: When items are on sale they need to remain at the listed price on tabs even when the sale is over. Overall: None
Business response:
Hello Dewayne. Thanks for leaving us a review, it's great to hear your feedback as this helps us to shape the business and grow whilst also providing a better service to our customers. We wish you well with your business and if there is anything you need assistance with please do contact us. Kind Regards James
"Customer oriented" Pros: I can keep track of ingredient inventory Cons: iPad didn't work well with it. We purchased the touch screen Overall: Dedicated technical help made all the difference
Business response:
Hello Joanne. Thank you for leaving us a review, I'm sorry to hear you experienced some problems with the iPad. If your problems are persisting please contact us so we can look in to this for you. Kind Regards James
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,341 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.