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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Good system with many feature and few limitations" Pros: Price and ability to manage my system remotely their website. Cons: For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen. The promotion features can be very glitch at... read more
Business response:
Hello Cesar. Thanks for leaving us a review, it's great to hear that you like the system and the remote abilities. It sounds like the product matrix app maybe useful to you regarding your pour sizes, it's a free app and will allow you to create variants for each product for volumes. If you are interested in this app it may be worth giving us a call to run through this with you. Kind Regards James
"Super Simple" Pros: Epos Now was by far the simplest software we found. The integrations were the deal breaker though. They have out of box integrations that rival any other POS System and have the flexibility to allow us to create our own integrations for other softwares we actively work with. Cons: I don't like the per terminal license. It isn't a big issue as we're getting a ton of value, but it would be cool if they had small package tier licenses.
Business response:
Hello Reviewer. Thanks for taking the time to leave a review, your feedback regarding licencing fee is important to us. I'm pleased to read that you like the way our products integrate with software. Kind Regards James
"EPOS has been great to work with and get us trained!!! " Pros: The switching to a new system has been wonderful and our inventory was able to be entered perfectly!!! They have been very patient when giving us training and responded to all of my questions with a calming voice. I love when he can "take over" my computer and show me how to find reports for tax purpose or run daily inventory. This is a great feature and so helpful!!! Support team is top of the line helpful!!! Cons: None so far. We did have damage to the drawer ... read more
Business response:
Hello Jan, Thank you for leaving Eposnow a review, your feedback is valuable to help us grow our products and business. It's really great to see that you have rated us 5 stars and have had a great experience when dealing with us, if there is anything else you need help on pleased do let us know. Kind Regards James
"Very user-friendly and mobile too" Pros: It has a mobile app. It was easy to sign up for and use. Its layout is super user friendly, and getting reports is a breeze! Cons: It tends to be a little glitchy still, and I haven't used much of their hardware. THe mobile app gave me a lot of trouble for the trial before purchasing, so if you wanted to try before buying, that might be an issue. Overall: I was simply looking for a POS system to replace a very outdated one. This worked.
Business response:
Hello Danielle, Thank you for taking the time to leave such a positive and informative review of your experience with the Epos Now mobile app. I am delighted to hear that you have enjoyed using our set up process and in-depth reporting features. I will be sure to pass on your reports of glitching to our technical team to look into as we hope to provide a seamless experience to all mobile, tablet and hardware users alike. Please do not hesitate to contact our friendly support team if ever you experience any issues. Kind Regar... read more
"Value for money" Pros: It has very good features in comparison with other pos systems. It is very easy to use and simple operate. Cons: Need to improve customer support. Processing time can be improved so that it would take just fraction of seconds in processing.
Business response:
Hello Sonam, Thank you for rating us so highly. I am very glad to hear that you are making the most of the features that Epos Now has to offer. Our user friendly interface is easy to navigate and I am pleased to hear that you have found it simple to use. In regards to customer support, I am sorry to hear that your experience has been less than perfect. We welcome any feedback to help us improve so please do contact us directly should you have any suggestions. Kind Regards, Naiomi
"Overall cost is extremely low for what you get" Pros: I like this software because you can buy it outright and own it instead of having monthly payments for the length of using it. I am going through a lot of POS softwares right now for a new store and I love how you get a complete system for sales or even hospitality side of things Cons: To be honest in the shorter period of time I have used this I can not find much negative to say about it.. It is actually pretty solid.
Business response:
Hello Christopher, Thank you for taking the time to leave this fantastic review. Our purchase options allow customers to choose a plan that suits them and their business without necessary monthly payments. I am really glad to hear that you have enjoyed using one of our full solutions. Many Thanks, Naiomi
"The perfect solution for my business " Pros: The software is so easy to use, has fantastic features and allows me to keep control of my business. The support is fabulous and the staff go the extra mile to assist with anything. Cons: epos Now are constantly listening to feedback so the software is improving all the time. The system works wel for me so there's nothing I could say that needs to improve at the moment.
Business response:
Hello Adam, Thank you for taking the time to leave such a lovely review. I am so glad to hear that you have enjoyed using the software and have taken full advantage of our lovely support team. It is always fantastic to hear that our updates have been so well received and I look forward to hearing more from you in the future. Kind Regards, Naiomi
"Excellent POS system for various types of business, expecially hospitality ones" Pros: - great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system Cons: - pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented
Business response:
Hello Wojciech, Thank you for taking the time to leave us such a lovely review. I am so glad to hear that you have found our software to be so useful and that you have had the chance to speak to our excellent support team. We are consistently improving our software based on customer feedback so do keep an eye out for our regular software releases. If there is anymore feedback you would like to add we would love to hear from you at customer-engagement@eposnow.com. Kind Regards, Naiomi
"Support is the best around!" Pros: We've been working with EposNow for a few months now, and even with our start-up issues, they've been great. The support staff is personable and helpful to an incredible degree. The smallest thing he will do his upmost to help with. We had him come down to London to troubleshoot, and even with our connectivity issues he was able to get us up and running in both our shops. An absolute asset to the company and I'd recommend anyone to contact him when using EposNow! Cons: Takes a while to get... read more
Business response:
Hello Andii, Thank you for leaving such a lovely review. I am so glad to hear about your experience with us at Epos Now. We are incredibly proud of our support team and I am glad to hear that we have been able to help you get up and running in both of your shops. Will really enjoyed coming to visit you and he will be really pleased to read this review! Many Thanks, Naiomi
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,341 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.