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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Day number 4" Pros: Nothing works as it should, ball dropped many times. Cons: Many Simple features are lacking on this system, It's slow and does not work well. Technical support is nearly non existent. Hold times are atrocious, with the same 10 to 15 second loop music that keeps repeating for the average 45 minutes you are on hold only to be hung up on over and over again. Overall: Our system has been down Since Saturday Morning, now on day 4! Not a single call back to help us resolve our issues or get us back up and work... read more
"Worse company I ever dealt with" Pros: Nothing Sales rep mislead me. Customer service rep took four months to verify. Credit card billed automatically without telling. Best advice stay away from this company. Cons: Customer service is horrible. Takes months to get answers from them Overall: Horrible
"Stay Away!" Pros: Nothing whatsoever. Delivery was fast if that counts as a positive to you Cons: -slow and old hardware -non responsive -mobile solution doesn't work at all -you have to set up, connect and train by yourself -they offer no support besides a couple of calls from their 'implementation managers' Overall: Stay away from them at all cost! Their sales people are shady not explaining what they're signing you up for and their hardware is from BC. We got an epos system from them end of March they hardware is already... read more
"Bad customer support " Pros: The system works fine but it’s a bit confusing sometimes. Cons: I had a very bad experience with the customer support. I asked the Epos now implementation Manager, [SENSITIVE CONTENT HIDDEN] to set up my menu in Epos Now system and he agreed to do so and I paid for their menu setup fee. But when I got the menu setup, there were some functions and items that were inaccurate so I talked to him to fix those things. He agreed to do everything over the phone but after few minutes he sent me an email ... read more
"Worst POS you can get out there. Beware of the trouble after you sign up." Pros: It's the cheapest choice compare to the other competitor. Probably the reason why they don't have good customer service. Cons: The worst customer service ever. Very challenging to get a human on the phone for help. Save yourself the trouble and get a different one. Overall: Probably one of the worst POS service out there. We still not open yet and they keep sending us charges. After we called in for many months, the customer service finally hav... read more
"If using for restaurants in Canada stay away" Pros: Customer service service was great till they realized every integration they had promised didn't exist. Cons: They literally washed their hands and havent bothered to comment or reach out really poorly handled. Sitting with the system in a box that has been paid for and has no use, only people selling these system realize small businesses run in a really tight budget and a company that is trying to position themselves as leader in this industry dont even bother to return a... read more
"Terrible Customer Service" Pros: Easy to set up and use for basic functions Cons: No ability to set specific times for orders to be prepared by. With so many take out orders happening, it would be nice to have the ability to have a set way to tell the kitchen when an order was being picked up instead of using "notes". It is terrible that if a bartender adds drinks to a ticket, the ticket gets switched to the bartender's ticket. Now our bartender has to keep paper tabs for customers and give them to the servers so that the t... read more
"Support not available" Pros: easy to use cost effective stand alone Cons: No support. Nobody ever calls you back. Overall: No support, if you purchase don't pay right away, if you do they wont return your calls. I have had support tickets going over 2 weeks and no one will call you back.
"Poor Support & Implementation" Pros: Unfortunately, there is not a lot to like I moved from NCR Silver which was exceptional and unfortunately, EPOS does not compare. Cons: The assignment of modifiers is incredibly poor it's an overly complicated process that's just not necessary. NCR Silver has a much better method, simply easy to follow and time-efficient. There is no training mode, a rather obvious omission. The back office is like something coded in the '80s the screen does not even resize to your desktop! you have to e... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,332 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.