Evercare Protection, LLC

Derenda C 

on BBB

a year ago

I called and was told by 2 different people that my car was covered under the warranty plan. Took the car to a licensed auto repair business and 2 days later was called to say he still didnt have a claim #. So I called and spoke with ***** who assured me she would call **** immediately, which he finally got a claim # the next day. After I called my mechanic to check the status of my claim he informed me that Evercare refused to pay, that the car was damaged by me, which isnt, true. Then he proceeded to tell me that there was... read more

Steven B 

on BBB

a year ago

I called to ask them to stop sending advertising and the first call taker hung up on me. The 2nd attempt, the call taker wanted to argue about the Extended warranty coverage I already have with *************** demanding that I look at my warranty and provide information. I refused, and again just politely asked that I be removed from their call and mailing lists. He then also hung up the phone as he bacame irrate and disrespectul in his language. Poor customer service and a scam I'm sure. Do not do business with this company... read more

Craig G 

on BBB

a year ago

I got the letter with the year, make and model on the top left side in bold letters. Underneath reads "Official Business" and "Penalty for Private Use $300. I must call within 5 days to ensure eligibility. The letter contains a phone number and a name "*********************** Program Coordinator" They want my VIN Number and current mileage...and presumably, my credit card number and bank account. On the bottom of the letter is "All services contracts are through Evercare Direct." I did not call the phone number and thanks to... read more

Tayler M 

on BBB

a year ago

Im green to the new car life. I got the extended warranty for my car because I thought it was something that *** provided and I had to get. *** didnt really have anything to do with it, which I now understand. I paid on this plan for about half a year and never needed it. After talking to friends/ family I decided to cancel the plan because I didnt think I needed it. I have talked to 3 people now about canceling my subscription. The first person I talked to talked me into keeping the subscription by lowering the monthly rate... read more

Gabriel A 

on BBB

a year ago

This company is a scam. They tricked me into "reactivating" the expired coverage I had on my vehicle, only to later find out from my dealer that it never expired and that I was scammed. They charged me $223 and signed me up for the same amount in monthly payments for 18 months. I, of course, immediately canceled my card and have been trying to call them to receive a refund, but they just give me another phone number that literally doesn't receive any calls. I called the company again to tell them this, and after doing this a... read more

Daniel L 

on BBB

a year ago

They have sent me scam letters since shortly after buying my car. I called them to get me off their list. The person tried to tell me that ***** doesn't offer warrantees and that I had to buy my warrantee through them otherwise the car had no warrantee. totally a fraudulent company. How do they have an A+ rating with BBB if all the customer reviews are so negative? 

Megan W 

on BBB

2 years ago

Keeps mailing fraudulent 'reminders' about MY car to my address, but addressed to my husband. Who has absolutely nothing to do with the car and never has done. My ownership of this car predates our relationship. Spoke to them on the phone months ago and was assured that they would put a do not mail flag on my 'account' yet today HE received another notice.I told the agent on the phone to close whatever account they have with my info and she told me that "it doesn't work that way"... ************ is a third party service so i... read more

Marie D 

on BBB

2 years ago

When trying to cancel they dont listen and keep putting on hold while you are still talking. Spent 40 minutes of my time just trying to get them to cancel. They get putting me on hold, then again when I said I want to cancel. 

Karl B 

on BBB

2 years ago

Evercare Direct uses deceptive letters to solicit business. I purchased a new vehicle in Aug 2023. In mid October. I received an official looking letter that, on first glance appeared to come from my vehicle's manufacturer. After reading the letter carefully, I realized it was a solicitation for the purchase of an extended warranty.