Evercare Protection, LLC

William P. 

on BBB

10 months ago

I received a postal letter the home warranty on my property in *********, ******* may be or has already expired. My customer ID xxxxxxxxxxxxxx I have owned this home for 10 years and never had a home warranty. I am an 87 year old male that they have tried to dupe. They have numerous complaint listed on your web site.For them to extort monies from misguided customers is ************* Their letter is signed by:***** ********* Program Director 

Tim C 

on BBB

10 months ago

They lied to me over the phone about what my home warranty would cover. They told me furnace would be covered for any mechanical failures. When my gas furnace was shutdown due to mechanical failure, Evercare denied my claim because they didn't cover THAT mechanical failure. Since they failed to inform me properly on my coverage (I am not a mechanic and don't know ALL the parts), I feel cheated. Luckily, this practice was discovered early after my renewal of my policy and I'm only out $350. Here is a reference of what my poli... read more

Alan R 

on BBB

11 months ago

Unfortunately these reviews are an example for all of us. BBB assessments are not very accurate Evercare Protection Services are also into home warranty. They keep sending FINAL NOTICES. THEY need to be investigated by the ***************************** and the State Attorney General. Also try **** Arizona and ***************. 

lynette h 

on BBB

11 months ago

They scammed my 90 year old father into purchasing platinum insurance for his car. They told him it would be a one time payment of approx 350 but instead have been charging his credit card for 12 months. When I found out what he was paying he had no idea and I tried to call and cancel. Here is the number you need to call to cancel ************. Be prepared to be transferred several times but stay on hold and be patient and you'll be finally transferred to someone who can help you. They will try to talk you out of cancelling ... read more

Derenda C 

on BBB

a year ago

I called and was told by 2 different people that my car was covered under the warranty plan. Took the car to a licensed auto repair business and 2 days later was called to say he still didnt have a claim #. So I called and spoke with ***** who assured me she would call **** immediately, which he finally got a claim # the next day. After I called my mechanic to check the status of my claim he informed me that Evercare refused to pay, that the car was damaged by me, which isnt, true. Then he proceeded to tell me that there was... read more

Steven B 

on BBB

a year ago

I called to ask them to stop sending advertising and the first call taker hung up on me. The 2nd attempt, the call taker wanted to argue about the Extended warranty coverage I already have with *************** demanding that I look at my warranty and provide information. I refused, and again just politely asked that I be removed from their call and mailing lists. He then also hung up the phone as he bacame irrate and disrespectul in his language. Poor customer service and a scam I'm sure. Do not do business with this company... read more

Craig G 

on BBB

a year ago

I got the letter with the year, make and model on the top left side in bold letters. Underneath reads "Official Business" and "Penalty for Private Use $300. I must call within 5 days to ensure eligibility. The letter contains a phone number and a name "*********************** Program Coordinator" They want my VIN Number and current mileage...and presumably, my credit card number and bank account. On the bottom of the letter is "All services contracts are through Evercare Direct." I did not call the phone number and thanks to... read more

Tayler M 

on BBB

a year ago

Im green to the new car life. I got the extended warranty for my car because I thought it was something that *** provided and I had to get. *** didnt really have anything to do with it, which I now understand. I paid on this plan for about half a year and never needed it. After talking to friends/ family I decided to cancel the plan because I didnt think I needed it. I have talked to 3 people now about canceling my subscription. The first person I talked to talked me into keeping the subscription by lowering the monthly rate... read more

Gabriel A 

on BBB

a year ago

This company is a scam. They tricked me into "reactivating" the expired coverage I had on my vehicle, only to later find out from my dealer that it never expired and that I was scammed. They charged me $223 and signed me up for the same amount in monthly payments for 18 months. I, of course, immediately canceled my card and have been trying to call them to receive a refund, but they just give me another phone number that literally doesn't receive any calls. I called the company again to tell them this, and after doing this a... read more