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Evercare Protection, LLC
- Auto Insurance
- Scottsdale, AZ
About this business
Location details
7150 E Camelback Rd, Suite 444, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Received a letter in the mail about a potential "Lapse in coverage" No idea what the "coverage" was for, with a fake account number.
Business response:
To Whom It May Concern:3rd party agencies that sell our policies obtain information from a variety of sources, including but not limited to, public and freely available records and databases, online form submissions, web advertisements, and referral partners. We apologize if this caused you any inconvenience.Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
A representative from Evercare called my 85 year old mother right after I moved her into the condo I purchased for her.The contract was for insuring contents of the condo. She has early stage dementia, but I didn't call the cancel the contract as they were listed as a legitimate business despite the numerous complaints filed.10 months later, she broke her hip and her memory deteriorated so I had to move her out of the condo for a more structured environment. I also had to cancel her credit card to prevent future purchases by... read more
Business response:
To Whom It May Concern:Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience. I do not have your mother's info to check her file to see why the policy was not canceled when you all spoke to customer service. Since the policy was not canceled, that is why the calls would have continued. We apologize for any confusion or misunderstandings. If you could please give customer service a call back and verify with them that the policy has been canceled that would help things... read more
I received a postal letter the home warranty on my property in *********, ******* may be or has already expired. My customer ID xxxxxxxxxxxxxx I have owned this home for 10 years and never had a home warranty. I am an 87 year old male that they have tried to dupe. They have numerous complaint listed on your web site.For them to extort monies from misguided customers is ************* Their letter is signed by:***** ********* Program Director
They lied to me over the phone about what my home warranty would cover. They told me furnace would be covered for any mechanical failures. When my gas furnace was shutdown due to mechanical failure, Evercare denied my claim because they didn't cover THAT mechanical failure. Since they failed to inform me properly on my coverage (I am not a mechanic and don't know ALL the parts), I feel cheated. Luckily, this practice was discovered early after my renewal of my policy and I'm only out $350. Here is a reference of what my poli... read more
Unfortunately these reviews are an example for all of us. BBB assessments are not very accurate Evercare Protection Services are also into home warranty. They keep sending FINAL NOTICES. THEY need to be investigated by the ***************************** and the State Attorney General. Also try **** Arizona and ***************.
They scammed my 90 year old father into purchasing platinum insurance for his car. They told him it would be a one time payment of approx 350 but instead have been charging his credit card for 12 months. When I found out what he was paying he had no idea and I tried to call and cancel. Here is the number you need to call to cancel ************. Be prepared to be transferred several times but stay on hold and be patient and you'll be finally transferred to someone who can help you. They will try to talk you out of cancelling ... read more
I called and was told by 2 different people that my car was covered under the warranty plan. Took the car to a licensed auto repair business and 2 days later was called to say he still didnt have a claim #. So I called and spoke with ***** who assured me she would call **** immediately, which he finally got a claim # the next day. After I called my mechanic to check the status of my claim he informed me that Evercare refused to pay, that the car was damaged by me, which isnt, true. Then he proceeded to tell me that there was... read more
I called to ask them to stop sending advertising and the first call taker hung up on me. The 2nd attempt, the call taker wanted to argue about the Extended warranty coverage I already have with *************** demanding that I look at my warranty and provide information. I refused, and again just politely asked that I be removed from their call and mailing lists. He then also hung up the phone as he bacame irrate and disrespectul in his language. Poor customer service and a scam I'm sure. Do not do business with this company... read more
I got the letter with the year, make and model on the top left side in bold letters. Underneath reads "Official Business" and "Penalty for Private Use $300. I must call within 5 days to ensure eligibility. The letter contains a phone number and a name "*********************** Program Coordinator" They want my VIN Number and current mileage...and presumably, my credit card number and bank account. On the bottom of the letter is "All services contracts are through Evercare Direct." I did not call the phone number and thanks to... read more
Frequently asked questions about Evercare Protection, LLC
How is Evercare Protection, LLC rated?
Evercare Protection, LLC has a 2.8 star rating with 252 reviews.
When is Evercare Protection, LLC open?
Evercare Protection, LLC is closed now. It will open tomorrow at 9:00 a.m.