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Evercare Protection, LLC
- Auto Insurance
- Scottsdale, AZ
About this business
Location details
7150 E Camelback Rd, Suite 444, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I get a mailbox for the trash mail from these guys at least twice a month. They mail me claiming my factory warranties on my cars have expired. Most recently, I got a notice that the warranty on my 2023 Audi A5 has expired. It is very obvious that on a brand new car I still have a factory warranty and it sure has not expired. This is a material misrepresentation.Today, is the first time I got one of these gentlemen to even tell me the name of the company. I bet you. I have called them at least four times asking for informati... read more
Business response:
To Whom This May Concern:Evercare Protection is the administrator of vehicle service contracts. We DO NOT obtain consumer information. However, 3rd party agencies that sell our policies do and obtain information through a varitey of sources, includung but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.We are sorry for any inconvenience.Thank you.
Yes they are scammers and rude. Becareful. *****, scammers and thiefs. How can my warranty be expired on a car I just bought lol. Dealership says they are BS
Business response:
To Whom This May Concern:Evercare Protection is the administrator of vehicle service contracts. We Do Not send offers to potential consumers. The offer you received by mail must have been from a Third Party Selling agent. Please contact whatever company sent you the letter in the mail so that they may remove you from their mailing list.Thank you and have a great day.
I am shop trying to get authorization for a customer, the first time I sat on hold for 40 minutes. I had to hang up because I have other customers! Now I am writing this while I sit on hold again, time is already at 22 minutes. This is ridiculous! Have an email option! Makes it where no one even wants to deal with them!
Business response:
To Whom This May Concern: We apologize if you had a long wait period. If you call our customer service department @ 855-636-3514 we will gladly assist you. Once again we are sorry for any inconvenience. Thank you.
THIS IS FRAUD!!!! DO NOT RESPOND TO THE "FINAL NOTICE" YOU GET IN THE MAIL. THIS IS A SCAM TO GET YOU TO SIGN UP FOR EXTRA COVERAGE. THEY TELL YOUR INSURANCE DOESN'T COVER ANYTHING BUT ACCIDENTS, CALL YOU "HUN", QUESTION YOUR INTELLIGENCE WHEN YOU SAY YOU ARE GOING TO COMMIT THE INSTANT THAT YOU ARE ON THE ***** AND WHILE I WAS TALK TO ****** FROM EVERCARE HE ASKED ME "THEN WHY DID YOU CALL ME?" AND HUNG UP THE *****. REAL NICE!
Business response:
To Whom This May Concern: The Eleras Group is not a scam, we provide coverage through some of the best administrators in the protection plan industry. At The Eleras Group we strive to provide exceptional customer service and customer satisfaction. We want to assure you that the call is being reviewed and the issue with being hung up on will be addressed with the representatives manager. We apologize for any inconvenience. Thank you.
It's a scam. I have no mortage, no home warranty. I get these letters every couple of months. Different phone numbers and no name on the letters. When I call, they claim to be called 4EverHomes ***, HomeProtection USA, LLC, EverCare Protection, etc. They claim to have been in business, 50 yrs., 20 yrs., 17 yrs., different times for every representative I talk to. They're rude, lie about thie business and these letters and then say they'll remove me from their mailing list, only to send me the same letter a month later. They'... read more
Business response:
To Whom This May Concern:Evercare Protection is an A+ rated and accredited administrator of vehicle service contracts that works with dealerships and shops across the country to pay for repairs for our customers vehicle. We DO NOT send offers to potential consumers. Please contact whatever company sent you that letter in the mail so they may remove your name from their mailing list.Thank you and have a great day.
****** reveals that *************************** is Evercare Protection. They recently sent me a scary-sounding "FINAL NOTICE" in an official-looking envelope (with a window for my address), and a warning about vehicle protection coverage on my car. The warning is that "you may still have time left to activate [repair protection] coverage on your vehicle before it's too late". To add to the deception, the envelope includes a "Registration Fee Voucher" that resembles a $199.00 check payable to me (the fine print states that "T... read more
Business response:
To Whom This May Concern:Evercare Protection is the administrator of vehicle service contracts. We DO NOT send offers to potential consumers. The offer you received by mail must have been from a Third Party Selling agent. Please contact whatever company sent you the letter in the mail so that they may remove you from their mailing list.Thank you and have a great day.
ITS IS A SCAMM!!! They argued with me about wanting to cancel my policy keep pressuring me not to cancel told me that my car dealership an everybody else who does car warranty has no clue what they are taking about they wont give names out or anything the piece of mail they send has no return address like every other business DO NOT USE THEM OR TRUST THEM!!!
Business response:
To Whom It May ********* want to assure you the The ************ is not a scam. I am sorry you felt like you were not being heard when you were asking for the post dated payment not to run on Friday. It is our representatives job to get to the reason why a consumer wants to cancel. We do not want our representatives being rude or over talking the consumer. This call has been sent over to the proper department and will be reviewed and addressed.The account was not in active status, and no payment will run on Friday.Once again... read more
This company was hard to get into contact with. My initial message was from the ************************************ but I got transferred here. The person who took my call was rude, dismissive, and was explicitly told that he would not remove me from the mailing list.Check the rest of the reviews, same story of being called and the company mysteriously being totally incapable of doing anything to fix the matter. I've never once called and been told that I wouldn't be removed from a mailing list out of spite.
Business response:
Hello-If you would please call our customer service department @ ************ and ask to speak to ********************* directly he will take your name off the mailing list.All our calls are recorded for quality assurance and we are very interested in finding out which representative you spoke with. We do not tolerate this type of behavior at The ************.We are sorry for the negative experience you had and look forward to your call.Thank you.
I don't even want to give 1 star but I had to. Deceptive marketing tactics. Product was not explained fully and second payment was posted 31 days past the initial so that when a cancellation and request for reimbursement was made instead of the full amount it could only be prorated. At that, it took several months (more than the 60 days originally promised to receive the prorated amount. I regret any dealing I had with this company. **************** person was civil to deal with but could not refund the total or give me some... read more
Business response:
To Whom It May ************ account was set up on November 18th 2022 and the first payment was due to run per your voice authorization on 12/18/2022. The 18th of December was a Sunday so no payment processed on that day. It was processed on December 19th, that Monday. I see where you called in to request cancellation of this account on December 21st and per your request the representative cancelled this for you. Per the terms and conditions of the contract which was mailed to the address you gave us, it clearly states 30 day... read more
Frequently asked questions about Evercare Protection, LLC
How is Evercare Protection, LLC rated?
Evercare Protection, LLC has a 2.6 star rating with 235 reviews.
When is Evercare Protection, LLC open?
Evercare Protection, LLC is closed now. It will open on Monday at 9:00 a.m.