This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Ventura, CA
About this business
Location details
3700 Market St, Ventura, CA, 93003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Rented a space 3 months ago to store my rv ($114). Just received notice my rental would basically double ($214) in cost because the promotional offer expired. When I called the first time I was told she was in the yard and would call me back in 2 minutes. Never received a call back. Called again a couple hours later and I was told the rate increase was because I did not pre pay for additional months. Not a good way to run a business. Thanks, I'll rent somewhere else.
Business response:
We apologize for any inconvenience you experienced, Jeremy H. We understand your frustration regarding the rate increase and the lack of communication. Our team strives to provide clear information about promotional offers and their expiration. We would like the opportunity to discuss your concerns in more detail and address any misunderstandings. Please feel free to reach out to us at (805) 644-6993 at your earliest convenience. We value your feedback and hope to find a resolution that meets your needs. Thank you for sharin... read more
The manager Carina Avina claimed I was "hanging out" and rudely interrupted me while I took a 3 minute break so that I could answer a business call in the middle of organizing my unit. She was defensive and argumentative when I tried talking to her in the office afterwards. When I told her to check the cameras to see if I was really "hanging out", her response was that I should rent elsewhere. When I signed up Sue helped me and she was great. Can't say the same for Carina.
Business response:
Ryan, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience with Carina Avina did not reflect that. We value your comments and will use them to make improvements in the future. Give us a call at 888-STORAGE if you need any future assistance.
So signed up last year for a tiny 5x10 unit at $77, ok. Not cheap but needed space. They have an app for digital access that works sometimes if you are lucky. So price increase this year, like 6 months later to $137. Are you kidding me? 80% increase? Called and they said everyone is getting this, the owners are saying the value of the real estate increased!
Business response:
Thank you for leaving us a rating, Andrew. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (805) 644-6993 to discuss any of our other available units and we'd be happy to find something that meets your storage needs as well as your budget.
Why would I consider a different storage unit at your same facility? So in another 5 months you can raise it 61% again. That is just an insult. Bait and switch again. No thanks. I am out of there.
Business response:
Thank you for leaving us a rating, Shannon. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (805) 644-6993 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Beware, no rent control!!! This facility just raised my rent 40% with only a 30 day notice.
Business response:
Hi Dustin, Thank you for leaving your review! We are sorry you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Beware! I had everything of real value stolen from my storage locker there. The management said there were no cameras on that aisle of their property and didn't bother reviewing the security cameras footage because they couldn't pin down the exact time frame when it happened. The locks were still on the unit when I got there so they obviously picked the locks and put them back when they were done. My stuff was all upside down and rummaged through with many torn boxes. I filed a police report but they have not come up wi... read more
Business response:
Hi Cynthia, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (805) 644-6993?
Place is way too expensive. Asked for several months for a light switch to be replaced one excuse after another. Absolutely true place is a homeless encampment people living in lockers people passed out in cars RV stored that aren't worth $200 let alone a month to store then they oddly move out in morning. What a joke this place is. Rip Off, price isn't warranted compared to nicer ones in Thousand Oaks or Saticoy.Dump. Google must have fake reviews. One of the many passed out in a vehicle routinely his storage is a fire ... read more
Business response:
Hi Kevin, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We understand the importance of offering a top-notch storage solution at an affordable price, will use your feedback to assess our pricing in the future, and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (805) 644-6993 if you need anything.
These guys are thieves! No pods allowed! They don't tell you this. In fact they may tell you it is ok to bring them onsite. No pods not even for 1 hour. I was told pods weren't going to be an issue I could have them dropped load them and have them picked up. When I arrived with said pods they said no pods on the property! This means a giant storage units contents must be loaded from u it to the street. Find a place that allows portable units if you need them. I had to go to U-Haul. And hire extra help. The cost for this w... read more
Business response:
Ryan, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
Don't even think about it. This place is the sh thole of all sh tholes for storing your stuff. They also bait you with "great" move-in prices but will most assuredly keep hiking the rent beyond your reach to more than make up for the initial "deal" that lured you in. Once they have your possessions in hoc, they know you are a hostage at their mercy and will keep raising the rent. Count on it. This location also has a huge problem with mentally ill homeless people practically living at their lockers. Just go up a drive on any... read more
Business response:
Robert, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Hi Robert, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more det... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 1,030 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.